Modivo is an online shopping platform specializing in fashion, providing customers with a wide range of apparel, footwear, and accessories. Although the online store at modivo.fr was closed on January 18, 2025, the company, Modivo S.A., remains committed to fulfilling its obligations to consumers in accordance with applicable legal provisions. Customers can still address any complaints or inquiries regarding their transactions or contracts through the designated contact channels. Targeting fashion-conscious consumers, Modivo aimed to offer a convenient online shopping experience with a diverse selection of products. Even after the closure of its online store, the company maintains its accountability for customer rights related to distance selling contracts and non-conformity of goods. For further assistance, customers are encouraged to reach out via email or phone.
Modivo presents a mixed experience for its customers, with nearly equal numbers of positive and negative reviews. Many reviewers appreciate the website's usability and the speed of delivery, noting that their orders arrive promptly and match product descriptions.
However, significant complaints arise regarding the return process, with numerous customers expressing frustration over unresponsive customer service and delays in receiving refunds. Issues with product quality and discrepancies between items received and their online representations are also prevalent. While some consumers report satisfactory experiences and successful returns, others warn against purchasing due to the challenges faced in obtaining refunds. Overall, the sentiment is divided, reflecting both commendable service aspects and serious operational shortcomings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 6 |
| Oct 24 | 4.1 | 9 |
| Nov 24 | 1.2 | 6 |
| Dec 24 | 3.0 | 8 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.5 | 4 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 2.3 | 3 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Site agréable, pas mal de choix et pour la deuxième fois je trouve sur MODIVO une paire en rupture chez la plus part...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | −26% | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Modivo is #2 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 3.4).
60 reviews of Modivo. Filter by what matters to you.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 48% are 1–2★.
Modivo is an online shopping platform specializing in fashion, providing customers with a wide range of apparel, footwear, and accessories. Although the online store at modivo.fr was closed on January 18, 2025, the company, Modivo S.A., remains committed to fulfilling its obligations to consumers in accordance with applicable legal provisions. Customers can still address any complaints or inquiries regarding their transactions or contracts through the designated contact channels. Targeting fashion-conscious consumers, Modivo aimed to offer a convenient online shopping experience with a diverse selection of products. Even after the closure of its online store, the company maintains its accountability for customer rights related to distance selling contracts and non-conformity of goods. For further assistance, customers are encouraged to reach out via email or phone.
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