Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.5	589	100%	+2.0	● Low

4.5 / 5 overall

589 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.5▲ 2.0
12-month avg: 4.1
All-time: 4.5
Category avg: 3.8

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Value	Trend	Reviews
Moving internetThis company	4.5 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	3.3 out of 5 (fair)	−18%	589
Wessex Internet	4.6 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.8 out of 5 (good)	3.9 out of 5 (good)	—	738
Go Internet	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.4 out of 5 (good)	4.0 out of 5 (good)	+10%	271
Freedomsat 4G, Fibre & Satellite Broadband Internet	4.7 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	3.9 out of 5 (good)	4.5 out of 5 (good)	+3%	175
Freecom Internet Services	4.6 out of 5 (good)	33 out of 100	—	—	—	—	8

Bottom line: Moving internet is #5 of 5 on overall rating in this group. On value, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.5 vs 3.3).

Moving internet FAQ

Quick answers to the questions people ask most.

What internet services do you offer for business relocations?

We provide comprehensive internet relocation services including connection transfers, new installations, and network setup at your new business location. Our services cover various connection types such as fiber, cable, and DSL depending on availability in your area. We work with multiple internet service providers to ensure you get the best solution for your business needs.

How far in advance should I schedule my business internet move?

We recommend scheduling your internet relocation at least 2-3 weeks before your move date to ensure availability and proper coordination. This timeframe allows us to coordinate with service providers, check availability at your new location, and minimize downtime. For complex installations or multiple locations, additional lead time may be required.

Will there be downtime when moving my business internet service?

Some downtime is typically unavoidable during an internet move, but we work to minimize disruption to your business operations. We can often coordinate the disconnection and reconnection to reduce downtime to just a few hours or days. For businesses requiring continuous connectivity, we can discuss temporary solutions or overlapping service periods.

What information do you need to plan my internet move?

We need your current and new business addresses, preferred move date, current internet service details, and specific requirements for your new location. Information about your business size, number of employees, and bandwidth needs helps us recommend the best solution. We also need to know if you have any special equipment or network configurations that need to be maintained.

All 12 questions →

Do you handle the cancellation of my old internet service?

Yes, we can assist with coordinating the cancellation of your existing internet service at your old location. We work with you to ensure proper timing so service ends after your move is complete and any equipment is returned. This helps avoid early termination fees and ensures a smooth transition to your new location.

Can you help set up internet at multiple new locations?

Yes, we handle internet setup for businesses expanding to multiple locations or consolidating from several offices. We coordinate with various service providers to ensure consistent service across all your locations. Our team manages the logistics to ensure all sites are connected according to your timeline and requirements.

What are your business hours for internet moving services?

Our customer service team is typically available during standard business hours, Monday through Friday. Installation and setup appointments can often be scheduled during extended hours or weekends to minimize disruption to your business operations. Contact us to discuss scheduling options that work best for your business needs.

Lisa Date

1 review

Jun 16, 2023

Holding money to randsome…..

Edited due to response from moving internet: I ordered on the Monday and it did not turn up until late on Thursday night. My main issue was you refused to refund even though at the time I had not received the delivery, and when I did refuse at the door and asked it to be returned to sender, you still refused to refund until it actually got back to you. You tried to make me responsible for a package that was late and I had never even had in my hands. That was between you and the Royal Mail and you did further indicate over email if you never got the package back, I would never get a refund. Your company is literally a disgrace. Holding money to randsome….. I think my most recent response covers the main points, item wasn’t delivered on time, I was desperate for work for an internet solution, most unhelpful dismissive people and have been spoken down too and now they are refusing to refund, avoid like the plague….. My issues in an email to them, still refusing to refund even though I have never touched the item. When following up where it was I was told to exercise patience!!!! Response as followed….. Your completely missing the point….. None of this as a customer is my fault I appreciate sometimes things go wrong, this was a situation for me something had already gone wrong, hence my order with you, so for this to go wrong was a disaster for me. Your response of kindly exercise patience has been met with winces from people I have told, it’s rude, dismissive and totally got my back up. You are now holding my money for something I have zero control over like somehow it is my responsibility as the customer if the item not delivered on time that I refused at the door somehow doesn’t get back to you, that’s between you and your choice of partner (not mine) Royal Mail. I have done everything my end, if Royal Mail experience another delay to return to you, why is my money being used as some sort of deposit? What happens if Royal Mail loose the item and fail to deliver back to you, I never get a refund? The whole concept of not processing the refund when you can see I did not accept the parcel is outrageous and really underhand.

Report

Month	Average	Reviews
Aug 24	4.6	15
Sep 24	4.2	11
Oct 24	5.0	9
Nov 24	3.2	5
Dec 24	3.8	9
Jan 25	5.0	2
Feb 25	1.0	2
Mar 25	1.0	2
Apr 25	3.5	6
May 25	5.0	2
Jun 25	4.7	6
Jul 25	3.7	3

Moving internet reviews & trust report

Moving internet has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 441 positive reviews

Top complaintsof 47 negative reviews

How it compares

Reviews

Customer reviews (589)

Great solution when moving house

Promptly received

Needs better security.

Moving internet FAQ

What internet services do you offer for business relocations?

How far in advance should I schedule my business internet move?

Will there be downtime when moving my business internet service?

What information do you need to plan my internet move?

Do you handle the cancellation of my old internet service?

Can you help set up internet at multiple new locations?

What are your business hours for internet moving services?

Alternatives to Moving internet

Wessex Internet

Go Internet

Freedomsat 4G, Fibre & Satellite Broadband Internet

Freecom Internet Services

United Internet

Asda Mobile

The CrowdTrust Experience⭐

Excellent

Really easy to use

Hassle free

Moving house and internet services…

The hub was filthy when received and…

Simple, fast, short term internet

Reliable service

temporary internet

Top service

Quality service for home move

A great service

Excellent moving internet

Excellent idea!

Great product and service

on time delivery of router and easy set…

Holding money to randsome…..

Excellent service

How do I contact you to start planning my business internet move?

Do you provide equipment installation and network setup?

What happens if internet service isn't available at my new location?

Can you help transfer my business phone and internet bundle?

What is your policy if there are delays or issues with the internet installation?

About Moving internet

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