Mr. Delivery is an online platform that specializes in facilitating food delivery services. The company connects consumers with a wide range of local restaurants and food providers, allowing users to order meals conveniently through their website and mobile application. Mr. Delivery aims to streamline the dining experience by offering an efficient solution for customers seeking to enjoy their favorite foods from the comfort of their homes or workplaces. Targeting busy individuals and families, Mr. Delivery serves a diverse customer base that values convenience and quick access to a variety of dining options. The platform features a user-friendly interface, enabling customers to browse menus, place orders, and track deliveries in real-time. By collaborating with local restaurants, Mr. Delivery supports the community while providing consumers with an extensive selection of culinary choices.
Mr. Delivery receives a significant amount of criticism from customers, with many expressing frustration over food quality and delivery issues.
Reviewers frequently report problems such as incorrect orders, cold food, and drivers failing to deliver to the correct address. The customer service is often described as unhelpful and rude, with complaints about long wait times and unresponsive support. Despite these issues, some customers do highlight positive experiences, praising the speed of delivery and the service provided by individual drivers. However, the overwhelming sentiment reflects dissatisfaction, particularly regarding the handling of orders and the overall reliability of the service. Overall, Mr. Delivery struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 148 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 148 most recent reviews.
“After having a bad online order not delivered yet my money ws deducted from my account, spoke to several consultants...”
“I find it very inconveniencing that 1 should call you on watsap call do deliver your food and the customer service ag...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 148 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Mr. Delivery is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.8).
148 reviews of Mr. Delivery. Filter by what matters to you.
There should be an option to give feedback without having to give the restaurant a low rating for general feedback. Have a phone number that you can be contacted on immediately. Turn around time to attend to complaints is too long. Stop asking for more details when details have been given already
I ordered food here twice, once everything was fine, the second time they mixed up our order with someone else and the food was tasteless. Also delivery is always more than stated. Just do not know whether to recommend or not..
Delivery takes a long time
Their customer service is less than desirable. Meaning if you have a problem and you need to discuss it with someone they really don't care if the service was not acceptable. Drivers are always friendly. It's a Wonderful service unless a problem arises and you need to deal with a form of management.
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Drivers are friendly and professional. Food is sometimes hot sometimes cold. Always takes a long time. Anything that would taste better fresh is ruined, which is most things, so I’ll never use Mr Delivery again. Too much extra money for sub-par food. Would probably be fine for pizza or Indian food or other less-delicate stuff.
The reorder button does not work. I never get the condiments that I list in both special instructions and comment section. Tracker is not up to date---you get notified that order is received and in process but not when en route. Just some sloppy details that could be easily corrected (I send in reviews but no action)
Mr. Delivery is an online platform that specializes in facilitating food delivery services. The company connects consumers with a wide range of local restaurants and food providers, allowing users to order meals conveniently through their website and mobile application. Mr. Delivery aims to streamline the dining experience by offering an efficient solution for customers seeking to enjoy their favorite foods from the comfort of their homes or workplaces. Targeting busy individuals and families, Mr. Delivery serves a diverse customer base that values convenience and quick access to a variety of dining options. The platform features a user-friendly interface, enabling customers to browse menus, place orders, and track deliveries in real-time. By collaborating with local restaurants, Mr. Delivery supports the community while providing consumers with an extensive selection of culinary choices.
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