Mr. Delivery is an online platform that specializes in facilitating food delivery services. The company connects consumers with a wide range of local restaurants and food providers, allowing users to order meals conveniently through their website and mobile application. Mr. Delivery aims to streamline the dining experience by offering an efficient solution for customers seeking to enjoy their favorite foods from the comfort of their homes or workplaces. Targeting busy individuals and families, Mr. Delivery serves a diverse customer base that values convenience and quick access to a variety of dining options. The platform features a user-friendly interface, enabling customers to browse menus, place orders, and track deliveries in real-time. By collaborating with local restaurants, Mr. Delivery supports the community while providing consumers with an extensive selection of culinary choices.
Mr. Delivery receives a significant amount of criticism from customers, with many expressing frustration over food quality and delivery issues.
Reviewers frequently report problems such as incorrect orders, cold food, and drivers failing to deliver to the correct address. The customer service is often described as unhelpful and rude, with complaints about long wait times and unresponsive support. Despite these issues, some customers do highlight positive experiences, praising the speed of delivery and the service provided by individual drivers. However, the overwhelming sentiment reflects dissatisfaction, particularly regarding the handling of orders and the overall reliability of the service. Overall, Mr. Delivery struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 148 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 148 most recent reviews.
“After having a bad online order not delivered yet my money ws deducted from my account, spoke to several consultants...”
“I find it very inconveniencing that 1 should call you on watsap call do deliver your food and the customer service ag...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 148 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Mr. Delivery is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.8).
148 reviews of Mr. Delivery. Filter by what matters to you.
Our delivery guy(Mike M) was very nice and apologized for the delay, The food was still warm when it arrived and was very enjoyed, Only problem was the fact that they did not send sauce with the nuggets and the coldrink was incorrect and without straws but nothing major was an issue
Great service, nice variety of restaurants, usually pretty quick! Love supporting local business owners! Downside is that it’s more expensive than other food delivery services. $6.99 is a bit much when we are right across the road from the $4.99 area (which is also more expensive than competitors, especially when considering that the food prices are also slightly higher than ordering take out and picking it up myself. We would definitely use mr. delivery more often if the delivery prices were less.
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Good fast service
I love it besides having a 15 dollar minimum . I just want a salad and a pop from somewhere and I can’t leave work and I have to spend more money on food I don’t want
The website needs a lot of work. I've been kicked off the website, website won't load, lots of cyber bugs and my orders have been lost multiple times and I'm forced to call instead. You wouldn't think that's that big of a deal, but I can't run and hide to make a 10min phone call at work; for food no less. I have to do it in silence, quickly on my phone. However, your call center IS amazing. They are quick, courteous and process my order directly over the phone. I appreciate the company in general and the multiple areas of town/restaurants I can order from. The drivers always have everything correct with adequate togo wares. Everything else is always wonderful. Just fix the website :) including this review site. 3rd time trying to post review. "We're sorry! Something went wrong. Please click Refresh to fix it." you fix it. damn.
Only had one bad experience, when my order just never showed up. Customer service was mediocre. I did eventually get a refund, but it took talking to multiple people over the course of several hours. They kept saying "just wait another 30 minutes and see if it shows up, we can't reach the driver". But I ordered smoothies from a place 2 minutes away from my work......who wants a smoothie that is hours old!!!?? Even if it had shown up, I wouldn't have wanted it at that point!! As said, that's my only bad experience tho. Otherwise this is a really convenient service. I have used it at work a lot.
Pizza wasn’t very hot and shifted most of the toppings & cheese to one side
Mr. Delivery is an online platform that specializes in facilitating food delivery services. The company connects consumers with a wide range of local restaurants and food providers, allowing users to order meals conveniently through their website and mobile application. Mr. Delivery aims to streamline the dining experience by offering an efficient solution for customers seeking to enjoy their favorite foods from the comfort of their homes or workplaces. Targeting busy individuals and families, Mr. Delivery serves a diverse customer base that values convenience and quick access to a variety of dining options. The platform features a user-friendly interface, enabling customers to browse menus, place orders, and track deliveries in real-time. By collaborating with local restaurants, Mr. Delivery supports the community while providing consumers with an extensive selection of culinary choices.
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