Mr. Rooter Plumbing is a well-established plumbing service provider offering a comprehensive range of plumbing and drain cleaning solutions for both residential and commercial customers. Operating since 1970, the company prides itself on delivering reliable and professional plumbing services, including sewer line repairs, bathroom remodels, and emergency plumbing assistance. With a commitment to upfront pricing and customer satisfaction, Mr. Rooter Plumbing ensures that clients receive quality service tailored to their specific needs. The company serves a diverse clientele, including homeowners and business owners seeking trustworthy plumbing contractors. Available 24/7 to address urgent plumbing issues, Mr. Rooter Plumbing aims to build long-lasting relationships with its customers by providing dependable service and expert advice. For those in need of plumbing solutions, Mr. Rooter Plumbing represents a reliable choice within the home services sector.
Mr. Rooter Plumbing receives a mixed reception from customers, with a significant number expressing dissatisfaction.
While some reviewers highlight excellent service from specific technicians, such as Kyle and Lou, who are noted for their professionalism and promptness, the overall sentiment is marred by numerous complaints about poor workmanship and high fees. Many customers report issues with water damage resulting from inadequate repairs, and some express frustration over misleading pricing and non-refundable deposits. Instances of property damage during service, along with unfulfilled promises regarding service quality, further contribute to the negative perception. Despite a few positive experiences, the overwhelming majority of reviews indicate a lack of trust in the company's reliability and service quality. Overall, the sentiment leans heavily negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2026.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.3 | 6 |
| May 25 | — | 0 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.8 | 4 |
| Aug 25 | 2.0 | 3 |
| Sep 25 | 1.0 | 2 |
| Oct 25 | 1.0 | 7 |
| Nov 25 | 3.0 | 4 |
| Dec 25 | 1.0 | 1 |
| Jan 26 | 3.3 | 4 |
| Feb 26 | 1.0 | 1 |
| Mar 26 | 2.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Kyle Boddy of Mr”
“I paid them for unclogging the basement sink in my house”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Value | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | 2.9 out of 5 (fair) | 0% | 60 |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 1.9 out of 5 (poor) | 3.8 out of 5 (good) | 2.6 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 1.2 out of 5 (poor) | 2.9 out of 5 (fair) | 1.0 out of 5 (poor) | — | 596 |
Bottom line: Mr. Rooter Plumbing is #5 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 1.4).
60 reviews of Mr. Rooter Plumbing. Filter by what matters to you.
Kyle Boddy of Mr. Rooter was amazing. He arrived within 1/2 hr. of my call relating to my plugged kitchen drains. Polite and relaxed, he explained every step of the procedure and options offered with different costs. He is a true gentleman!! In my opinion, he should open his own business. As a leader he would be the best!!
Gage did a wonderful job, super friendly and funny.
DavidnC. was our service man. He arrived on time . He answered all our questions, did a great job and cleaned up after himself. We are very satisfied with the service we received. Thank you David C.
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The Technician Lou was the Best. He was Prompt on time and went out of his way to help us. He was very professional. Highly recommend him and will ask for him again.
Mr. Rooter plumbing helped me fix both my toilets today even though I only called them yesterday afternoon! The woman Holly Reed was very helpful on the phone and was all over it. I highly recommend using them
Izzy came out and unplugged our drain. He did a fantastic job! Would definitely have Mr Rooter again!
He did a good job!
Well I don’t use google or facebook. Would like to say that Reyes and Jordan in Albuquerque provided excellent and prompt service today to unclog a plugged drain line we have been struggling with for weeks. Made time the same day we called, were clear on what it would cost, finished the job successfully, cleaned up and told us it was guaranteed for 30 days. Perfect.
Adam was early and fully prepared. I appreciated that he had a 10-year plumbing history on this home. He quickly accessed this issue, identified the price, and completed the job. He also made a suggestion of some longer tern solutions. Well done, Adam.
We had a plumbing emergency that Mr. Rooter took care of in the promised timeline. Beverly was very friendly and helpful with dispatch. The follow up repair turned out to be a nightmare because of our home insurance AHS, but Mr. Rooter pulled through again, came promptly and fixed the problem and finished the job to our absolute satisfaction. Dustin and his crew - Taylor and Austin - were super courteous, helpful and knowledgeable. Thank you guys, you saved the day. We will use Mr. Rooter again if needed. Chris
Andy Jacoby came to my 1930 house to deal with a suspicious noise I thought might be a leak, and not only did he find it but he also pointed out several other issues with the home that might have resulted in the pipe freezing in the first place, and did manage to fix the pipe in what was originally a diagnostic call.
My basement flooded. The technician Todd was on time and extremely professional. I've hired other companies in the past, but Mr. Rooter is the only one I trust going forward.
Mr.Rooter saved my Thanksgiving. They were called to repair a water line that a dishwasher delivery person broke when removing old dishwasher. Mr. Rooter sent a A repair tech out immediately. Josiah the master plumber that performed the repai was very professional and performed a quality above and beyond repair for me. I would highly recommend Mr.Rooter and would use them again for any service I might require in the future. Ve4y happy customer!!!!
Mr. Rooter Plumbing is a well-established plumbing service provider offering a comprehensive range of plumbing and drain cleaning solutions for both residential and commercial customers. Operating since 1970, the company prides itself on delivering reliable and professional plumbing services, including sewer line repairs, bathroom remodels, and emergency plumbing assistance. With a commitment to upfront pricing and customer satisfaction, Mr. Rooter Plumbing ensures that clients receive quality service tailored to their specific needs. The company serves a diverse clientele, including homeowners and business owners seeking trustworthy plumbing contractors. Available 24/7 to address urgent plumbing issues, Mr. Rooter Plumbing aims to build long-lasting relationships with its customers by providing dependable service and expert advice. For those in need of plumbing solutions, Mr. Rooter Plumbing represents a reliable choice within the home services sector.
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