The right people to let out my property
Everyone I've dealt with a Mundys have been extremely professional, friendly and knowledgeable. They have made the whole process of letting and re-letting my property a breeze.

Mundys Estate Agents is a premier estate agency based in Lincoln, providing comprehensive services for buying, selling, and letting properties. With branches located in Lincoln, Newark, Southwell, and Market Rasen, the company caters to a diverse clientele, including homeowners, landlords, and prospective buyers looking for residential properties in the region. Founded in 1898, Mundys has built a reputation for offering professional and independent services, supported by a qualified team of property experts. The agency emphasizes local market knowledge, ensuring clients receive informed guidance throughout their real estate transactions. Additionally, Mundys offers free property valuations to assist sellers in understanding the market value of their homes. With a commitment to client satisfaction and a competitive fee structure, Mundys Estate Agents continues to facilitate successful property transactions in the area.
Mundys Estate Agents receives a mix of feedback from customers, with a notable 63% expressing positive experiences. Many reviewers praise the professionalism and helpfulness of the staff, highlighting their prompt communication and thorough management of properties.
Consumers appreciate the ease of the letting process and the quick resolution of maintenance issues, with specific mentions of staff members like Donna and Jack for their exceptional service. However, a significant portion of reviews, 37%, reflect dissatisfaction, particularly regarding the management of properties and after-service support. Some customers report frustrations with issues related to their houses that were not adequately addressed. Overall, while Mundys excels in customer service and responsiveness, there are areas for improvement in property management and follow-up care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 49 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 3.0 | 2 |
| Dec 24 | 5.0 | 4 |
| Jan 25 | 5.0 | 8 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 49 most recent reviews.
“The service provided was prompt and responsive”
“They literally have no customer service skills it’s really bloody shocking”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 2.0 out of 5 (poor) | — | 49 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Mundys Estate Agents is #3 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 2.0).
49 reviews of Mundys Estate Agents. Filter by what matters to you.
Over a year ago
Everyone I've dealt with a Mundys have been extremely professional, friendly and knowledgeable. They have made the whole process of letting and re-letting my property a breeze.
Over a year ago
After self-managing my portfolio for many years I am now too old to deal with all the hassle. As Mundys have given excellent service when selling property for me and finding tenants I decided to bite... See more
Over a year ago
Excellent customer service relations and understanding clients needs
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 37% are 1–2★.
Everyone I've dealt with a Mundys have been extremely professional, friendly and knowledgeable. They have made the whole process of letting and re-letting my property a breeze.
After self-managing my portfolio for many years I am now too old to deal with all the hassle. As Mundys have given excellent service when selling property for me and finding tenants I decided to bite the bullet and get a quote for management. I am SO pleased I did. My fears of a reduced income because of fees were countered by the increased rents negotiated with tenants. Mundys have been utterly reliable, helpful and professional throughout, fair to me and my tenants. I wish I had done it years ago. A big 'Thank You' to Hymie and all the team, you are all wonderful.
The service provided was prompt and responsive. I was kept in the loop at all times and found the staff very friendly and approachable and we're always happy to deal with any queries I may have had. There was always somebody readily available at the end of the telephone if and when I needed to call. Overall a great service.
Excellent customer service relations and understanding clients needs
The service rendered was professional. Our Property Manager, Donna was also helpful.
they are very professional and systematic
Donna was so helpful throughout my process. Kept in contact and responded quickly to any of my queries. Would recommend.
Mundys have been fantastic both with my sale and letting my property also. The team are communicable and very helpful.
We have lived in a house for 5 years which was managed by Mundys and during that time there have been several maintenance issues which have been dealt with very promptly so inconvenience was at a minimum. We have now left to buy our own house and John Mulhall was responsible for the inspection and the return of our deposit and he was so helpful throughout, keeping us informed and chasing up the landlord to reply and guiding us through the Deposit Protection Service procedure to enable us to receive the refund. We are very grateful to John for all his help.
We chose this company to look after our house while we away and wow they haven’t disappointed! All the staff are so knowledgeable and nothing is too much trouble for them. So glad we chose them. Brilliant work Mundys. Keep it up!
I’ve found Mundy’s to be a reliable and proactive agent for me. They communicate well so I’m never unsure of what’s going on with my property. I trust them to act on my behalf.
Amazing! We have just finished the process of selling - and moving - my 86 year old mother. From professional valuation - not hyperactive sales person - who actually looked at the outside space not just the number of bedrooms, to the photographer and brochure the start was brilliant. But it’s what came next that has blown me away. Lorraine and Claire you are special people. Yes, you have a job to do but you cared! You understood she was old and she’d been there 52 years. You understood it was hard sometimes. You were patient but still got the job done when it needed doing. Can’t fault anyone at Mundy’s Lincoln, as I know you looked after our buyer too. You are very good at what you do! Thank you!!! Would recommend you to anyone ( as some old friends recommended you to me!)
Mundys have been brilliant at managing my property. So thorough and fair with landlord and tenant. I'm always notified straight away if the tenant has any issues and they are quick to sort contractors to fix these. Also, recently i had a tenant move out and we needed to claim for cleaning. Jack from Mundys made the deposit return process smooth and straightforward. Thank you!
I just wanted to thank Jack Mulhall at Mundys for making the deposit return process painless. It has been a pleasure dealing with Jack and as a tenant who has had some not so great experiences over the last 7 years, this interaction has been seamless, painless and quick. Thank you Jack and I hope you find a dream tenant for the property.
Had an issue with my boiler at 10:30pm, I rang the out of hours number and jack was really helpful. As my partner has a spinal cord injury we couldn't be left without any heat so he travelled down to my property to drop off a heater for us, while he was here he looked at the boiler to see if there was anything he could do to help. He was so efficient.
We have been using Mundy's for a few years now as a letting agent for our properties. They've been quick to find new tenants, and sort out all the relevant paperwork that goes with this. Issues, of both ours and our tenants, are dealt with quickly, and Jack is always very helpful. We would recommend that you use Mundy's as your letting agent too
When I got locked out of my house on a cold night, Jack picked up the phone straight away and was able to get to me with a spare key in less than half an hour!
I wanted to take a moment to share my positive experience with Mundys after renting a house from them for 2.5 years. While the house itself was an older property and not in the best condition, the team at Mundys consistently provided excellent support. Whenever we faced any issues, they were quick to respond and resolved everything efficiently, which really made a difference in our living experience. Now that we've moved to another house, we were pleased to have our deposit fully returned. I truly recommend them to anyone looking for a rental agency. Thank you, Mundys!
Mundys have been so helpful from day one of finding a rented home, organising all the paperwork and corresponding between myself and the landlord when things in the property needed attention. Mundys have an online portal and communication via email and phone is always prompt and reliable, mitigating any stress when balancing university, placements and life events. The last two years have been so easy when renting with Mundys.
We have had a very successful letting with Mundys it has been stress free from initially letting out the property to the tenancy finishing, it has luckily been a very positive experience, thank you Mundys.
Mundys Estate Agents is a premier estate agency based in Lincoln, providing comprehensive services for buying, selling, and letting properties. With branches located in Lincoln, Newark, Southwell, and Market Rasen, the company caters to a diverse clientele, including homeowners, landlords, and prospective buyers looking for residential properties in the region. Founded in 1898, Mundys has built a reputation for offering professional and independent services, supported by a qualified team of property experts. The agency emphasizes local market knowledge, ensuring clients receive informed guidance throughout their real estate transactions. Additionally, Mundys offers free property valuations to assist sellers in understanding the market value of their homes. With a commitment to client satisfaction and a competitive fee structure, Mundys Estate Agents continues to facilitate successful property transactions in the area.
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