Mundys Estate Agents is a premier estate agency based in Lincoln, providing comprehensive services for buying, selling, and letting properties. With branches located in Lincoln, Newark, Southwell, and Market Rasen, the company caters to a diverse clientele, including homeowners, landlords, and prospective buyers looking for residential properties in the region. Founded in 1898, Mundys has built a reputation for offering professional and independent services, supported by a qualified team of property experts. The agency emphasizes local market knowledge, ensuring clients receive informed guidance throughout their real estate transactions. Additionally, Mundys offers free property valuations to assist sellers in understanding the market value of their homes. With a commitment to client satisfaction and a competitive fee structure, Mundys Estate Agents continues to facilitate successful property transactions in the area.
Mundys Estate Agents receives a mix of feedback from customers, with a notable 63% expressing positive experiences. Many reviewers praise the professionalism and helpfulness of the staff, highlighting their prompt communication and thorough management of properties.
Consumers appreciate the ease of the letting process and the quick resolution of maintenance issues, with specific mentions of staff members like Donna and Jack for their exceptional service. However, a significant portion of reviews, 37%, reflect dissatisfaction, particularly regarding the management of properties and after-service support. Some customers report frustrations with issues related to their houses that were not adequately addressed. Overall, while Mundys excels in customer service and responsiveness, there are areas for improvement in property management and follow-up care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 49 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 3.0 | 2 |
| Dec 24 | 5.0 | 4 |
| Jan 25 | 5.0 | 8 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 49 most recent reviews.
“The service provided was prompt and responsive”
“They literally have no customer service skills it’s really bloody shocking”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 2.0 out of 5 (poor) | — | 49 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Mundys Estate Agents is #3 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 2.0).
49 reviews of Mundys Estate Agents. Filter by what matters to you.
I had an issue with my door that broke that left me stranded outside in the rain at 10pm. I called mundys out of hours and was saved by jack, Who was professional and understanding! He was fast with getting someone out to me to help and made sure that I got back into my home. Was one of the best experiences I have had with this sort of thing. 10/10, so glad my issue was fixed in no time! Thank you!
Our experience with Mundys lettings has been absolutely shocking, unprofessional and lazy. We moved into our rented accommodation, where after meeting the staff who handed the keys he saw the state of the house and immediately left as fast as he could. It was filthy, dead spiders and cobwebs everywhere, stains on the walls and a carpet completely full of dust and hair in all rooms and a garden full of dead plants and rotten decking. The inventory report we sent back was met with “Yes, we saw all these before you moved in, this is fine” We called them directly to which they said “We can get cleaners in tomorrow” We said to save it for the end of the tenancy as we had 6 family members with us to help us move in that were now cleaning the house instead. Everything was documented and remaining maintenance issues were brought up and chased repeatedly over the next few months with little to no response. They eventually sent out Jack Mulhall to visit us to discuss all the maintenance issues that needed doing around the house. Full detailed list of the damages, mold, infestations etc. He promised he’d take this list and get a contractor to sort them. He never did. 3 months of chasing and we only got a tap handle fixed after the landlord contacted us directly as Mundys were not responding to him either. Coming to our first winter we found out we’re getting no longer getting hot water and the immersion tank is leaking. After an engineer visited us he told us the Tanks split and will need replacing ASAP. After raising with Mundys we were given the advice of “Just put a towel down, my tank does that too”. So, despite the tradesman saying “Get it changed ASAP” we had to chase Mundys for a month before eventually threatening legal action to get it replaced and have the heating on. After this we started to look at place to move out to. The rest of the tenancy we resolved most of the issues ourselves except for a water tank leak that had damaged the ceiling. When it came to moving out, we got in touch with them offering for them to get cleaners in as they said they would when we moved in their response being “We expect it the same condition of as the inventory”. Zero responsibility, zero accountability for their mistakes from this response. So, we cleaned the house and left. The inspection was done by Jack Mulhall who fired us an e-mail saying: We want to charge for: Cleaning Gardening Damages that were there when the tenancy started. We disputed the charges and were told he would get a quote. It was delayed for a month with each week and e-mail saying “I’ll have it to you tomorrow / next week / next Thursday” The reason was because the contractor was on holiday. He didn’t tell us this though, we asked why he didn’t get in touch with a different contractor and was ignored. We then added his line manager in on the e-mail chain, Hymie. Our entire tenancy was handled poorly so escalating it seemed the only way to maybe avoid these issues for others and maybe even speeding up getting our deposit back instead of all the issues being swept under the rug and telling everyone the tenancy went fine. The quote came through we got the cleaning waived but nothing else. Despite providing evidence for everything, we got “We think the charges are fair” back from Jack with no comments on the evidence we had sent. We even brought up that he came to the house to see some of these damages and of course, he never responded to them. Eventually after more evidence and arguments we finally got the charges waived. A month of wasted time that would have been resolved significantly faster if Mundys took any responsibility throughout the tenancy. We also got a resolution e-mail from Hymie saying “I write further to the below correspondence. I understand that your concerns have been addressed and the tenancy deposit has now been finalised. Please do not hesitate to contact me should you have any further grievances.” I can understand why the company is like this, if the partners for the company don’t acknowledge anything either. Overall, Extremely poor communication, its easier to ring the landlord and get an answer than it is to go through Mundys. Will not follow through with promises made even if there is a paper trail. Will not give any reasons for delays and expect you to be happy with bare minimum responses Will happily avoid spending money where possible even if they risk tenants health or business reputation Zero accountability and responsibility Rent with anyone else. You’ll have significantly less headaches.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 37% are 1–2★.
Please stay clear. I was given the property in extremely poor condition. It was dirty, there was no refresher of paint like they told me, the shower was leaking through to downstairs and the toilet was broken but again when I picked up the keys no one told me. No one came to fix these, we had to do this ourselves. I sent in a complaint which was pointless as they just didn’t care. I’ve left the tenancy when I could and left the property in good condition because I wanted to make sure that I got my deposit back to be told they won’t be because I didn’t clean one window (not them all just one) and the garden needed tidying but they couldn’t specify what needed doing in the garden and I have proof that my partner who is a landscaper did this. Now I’m having to fight through DPS. This estate agents don’t care about people or their welfare only about getting money. Just to add to this as well the staff are so rude! They literally have no customer service skills it’s really bloody shocking
I would Never Recommend Mundys to Anyone, They Never did Any Work that was Needed on the Property, They left us with No Boiler for a Week,Hot Water+Heating, And We Never Got Our Deposit Back which the Court Ordered, They are Con Merchants, DO NOT GO WITH THESE PEOPLE.
Unprofessional conduct, over value houses, failure to disclose potential hazardous material inside a house and use underhand tactics to pressure sales and even contact other estate agents for information on other houses you may be potentially be interested in. Rude and inappropriate. Do not recommend!
If you are thinking of selling your house I can not recommend Mundys. They significantly over valued my house, but they came across as being very confident and said 'the first party to view would buy', so I naturally signed up to them. However, they did not generate a single enquiry or viewing. At each monthly review all they had to say was we think it might be a little high and suggested reducing it by £10K. So after 5 months of inactivity and a reduction of £45K I have had to terminate our agreement. They have been totally ineffective and wasted my time. Despite telling me all the places they could advertise the property, they only put it on Rightmove and their own site.
Awful service when it came to deposit return. Very minor damage to a carpet was detected on our check out (so minor I had never noticed it in the two years I lived there), I contested this as I knew I wasn’t responsible for it. I insisted on this and that it must have been there upon move in, despite the inventory clerk they hired not picking it up. They would not accept this and said they ‘were in a strong position to go to the DPS for dispute’, I was happy to do this as I wanted it to be investigated properly and refused to give up £100 of my deposit. And what a surprise, when they were gathering their evidence they found that the damage was actually present on the last tenant’s check out, something they absolutely should have checked as soon as I contested it. Luckily I did not back down, but if I had I would have paid them £100 for something that I was not at fault for. They then proceeded to blame me for not checking my inventory thoroughly enough and did not take accountability at all.
Our dad recently passed away, unexpectedly in his rented accommodation. As a result of his passing, there has been some damage to a small area of carpet which was left unsalvagable. We kept Mundys well informed throughout, only to have a young gentleman from the lettings department asking if it could be cleaned. I diplomatically explained this wouldn't be possible, to which he continued to try and encourage me to use cleaning companies on his reccomendation. He also advised he could probably clean it as he had "no emotional attachment". We eventually agreed that the carpet could be removed. Myself and my husband offered to replace it which was initially agreed. An hour later, he called to say the landlord didn't want this and that we would need to contribute to the cost of replacing a much larger area. He wasn't able to tell us how this would be fairly calculated, he followed that by telling us rent was due in a week and we would be liable for that if the property was not cleared by then. No condolences, no respect and zero empathy. He advised he would contact us. He didn't. We have rang the company since to ask for support in finding meters to take final readings and to continue to resolve the issues with the carpet. They were not able to tell us how to access these or about how we could resolve the outstanding issues. I also complained about the attitude of this young gentleman. I was finally offered some condolences and reassured by the manager that she would take over, deal with any questions and get back to me promptly with a response. But of course, they didn't ring. There had also been documentations on their systems of supposed conversations with the young gentleman that had never happened. Today I handed back the keys to the property. I sincerely hope that they should never find themselves in a similar position in future with such an appalling lack of support and empathy for an incredibly stressful situation. I would warn anyone who may be considering renting property through them in future to consider an alternative.
Awful experience . As a buyer looking to buy a property from them ,the Agent was not happy for me to ask questions about the property I was looking to make an offer on. Rang me to say the property in question had been sold and sounded very childish . I would not recommend.
Have rented our house through Mundys. Faultless in the process of setting everything up, advising us on issues that arose and and helping us to become first time Landlords.
My fiancé and I have just moved in to a rental property and Mundys estate agent have been a pleasure to work with, moving house is a very stressful time and they were absolutely fantastic, Donna in particular was very helpful and easy to communicate with. Highly recommend Mundys
Happy with provided service , rent out property quickly and hassle free
There isn't a zero mark otherwise I would've given it as a score. Where to start, maybe best place is when you finish really, don't expect, whatever you do to the property to be enough in Mundys eyes to hand it back, they want your deposit and will make sure they get it, no compromise, no negotiation, just bullying tactics to make you pay. I am currently arguing about carpets I paid to have cleaned and deodorised, sent them the receipt, they allegedly stated that they still smelt and sent in another carpet cleaner £35 more than the one I paid for. It doesn't stipulate, which carpet cleaner you get, so how can you argue ? They also got in a gardener after the garden had been cleared £185 quids worth of gardener for the day (I want his job) , they tried to charge me extra rent, after putting in a tenant and me buying myself out of the contract. Whilst in the property they did fix things promptly, but you try leaving without them hounding you and being rude and argumentative, good luck with that, I would steer well clear from then and their greed.
Whatever you do stay well clear of Mundys. All they are interested in is making money, quickly. My house was grossly undervalued by their salesman even though a house close by was valued by a professional agent at over £125,000 more. The said house was smaller, less land and on a main road. When I realised the errors of my way I tried to employ another agent to work along side Mundys. I was informed that this would not be possible. My house sold within a day to the first person who viewed. "I can`t believe that I am getting so much property for such a resonable price" he said. Nine independant estate agents, that I subsequently contacted, all valued the property at a much higher price.
Similar to post below. My husband and I were interested in purchasing a home. Mundys had us in a bidding war prior to telling us there was someone else interested in the property. In fact they told us they had no other interest in the house. We found out someone else was putting in offers too. We felt our offers were to drive up someone else’s. completely dishonest. Will never trust them or buy from them.
Very Poor, from a buyer's perspective.... Found Amy Lee to be a dishonest and unhelpful. Entered us into a bidding war when we were the first to place an asking price offer and after a lot of phone calls and emails to get feedback on our offer we only found out at the very last minute that there was another interested buyer. We feel that our offer was used as a base to get more money. A bit of honesty goes a long way. Left feeling quite frustrated and a bit sad :( :( :(
We were renting an apartment at Lincoln via Mundys. The service was professional from contracting, depositing to sorting out the bills etc. They are well organized and respond quickly to any queries. Highly recommended!
Mundys Estate Agents is a premier estate agency based in Lincoln, providing comprehensive services for buying, selling, and letting properties. With branches located in Lincoln, Newark, Southwell, and Market Rasen, the company caters to a diverse clientele, including homeowners, landlords, and prospective buyers looking for residential properties in the region. Founded in 1898, Mundys has built a reputation for offering professional and independent services, supported by a qualified team of property experts. The agency emphasizes local market knowledge, ensuring clients receive informed guidance throughout their real estate transactions. Additionally, Mundys offers free property valuations to assist sellers in understanding the market value of their homes. With a commitment to client satisfaction and a competitive fee structure, Mundys Estate Agents continues to facilitate successful property transactions in the area.
This profile hasn't been claimed by the business owner.
