Service Needs Improvement
I had some issues with the service department when I brought in my vehicle. It took longer than expected, and I didn't receive timely updates. However, the staff were polite and did their best to resolve the issue.
Napleton Chrysler Jeep Dodge Ram is an automotive dealership that specializes in the sale of new and used vehicles from the Chrysler, Jeep, Dodge, and Ram brands. The business likely offers services such as vehicle financing, maintenance, and repairs, as well as a range of automotive parts and accessories.
Reviewers generally appreciate the professionalism and friendliness of the staff at Napleton Chrysler Jeep Dodge Ram, often highlighting their helpfulness during the vehicle purchasing process. Many customers express satisfaction with their new vehicles, particularly noting the great deals on models like the Jeep and Ram trucks.
However, some consumers report issues with the service department, mentioning long wait times and a lack of timely updates. While the selection of vehicles is praised, a few customers feel that the financing process could be improved, with some describing their overall experience as average. Despite these criticisms, the welcoming atmosphere and knowledgeable staff contribute positively to the dealership's reputation. Overall, the sentiment leans towards positive, with many recommending Napleton for vehicle purchases.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | — | 1,000 |
12 reviews of Napleton Chrysler Jeep Dodge Ram. Filter by what matters to you.
I had some issues with the service department when I brought in my vehicle. It took longer than expected, and I didn't receive timely updates. However, the staff were polite and did their best to resolve the issue.
My experience wasn't as smooth as I hoped. I had to wait quite a while for service, and my questions weren't fully answered. However, the vehicle I bought is great, which makes up for some of the hassle.
Quick answers to the questions people ask most.
Our dealership is open Monday through Saturday from 9 AM to 7 PM and Sunday from 11 AM to 5 PM.
We offer a range of services including vehicle sales, financing options, vehicle maintenance, and repairs for Chrysler, Jeep, Dodge, and Ram vehicles.
You can schedule a service appointment online through our website or by calling our service department directly.
Yes, we provide various financing options to suit different budgets, and our finance team is available to assist you in finding the best plan.
Our dealership has a 3-day return policy for purchased vehicles, allowing customers to return the vehicle for a full refund if they are not satisfied.
You can contact us via phone, email, or through our website's contact form. Our contact information is available on the 'Contact Us' page.
Yes, we have a parts department that offers a wide selection of genuine OEM parts for all Chrysler, Jeep, Dodge, and Ram models.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, we frequently have promotions and incentives available. Please check our website or visit the dealership for the latest offers.
Yes, we offer a warranty on all service work performed at our dealership. The specifics of the warranty can vary based on the service type.
Napleton Chrysler Jeep Dodge Ram is an automotive dealership that specializes in the sale of new and used vehicles from the Chrysler, Jeep, Dodge, and Ram brands. The business likely offers services such as vehicle financing, maintenance, and repairs, as well as a range of automotive parts and accessories.