National Gas is a UK-based company that specializes in providing gas and electricity services for both residential and commercial customers. The company offers a range of essential services, including gas and electricity connections, disconnections, and meter management. By working directly with businesses, landlords, and site managers, National Gas ensures efficient energy delivery and account management, addressing the diverse needs of its clients. With a focus on making energy supply straightforward, National Gas handles the complexities of setting up new connections and managing existing services. Their offerings include gas and electricity meter services, site investigations, and adjustments to supply levels, making them a reliable partner for customers looking to navigate their energy requirements effectively. Whether for a new home or a multi-site business, the company is equipped to support various stages of energy management.
National Gas receives a mixed response from its customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the competitive pricing and acknowledge the company's long-standing service, particularly in the context of a sports club, the overall sentiment is largely negative.
Many consumers label National Gas as a "terrible supplier" and a "scam," citing issues such as poor administrative practices and unexpected charges. Complaints about customer service are prevalent, with several individuals reporting a lack of responsiveness and transparency, particularly regarding meter readings and standing charges. The absence of proper data protection measures has also raised concerns among users. Overall, despite a few positive remarks, the majority of feedback indicates that National Gas struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.2 | 6 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2024.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
“Our tenant signed a contract with National Gas about 8 years ago, leaving us ( landlords) with a substantial debt”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gas Companies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 50 out of 100 | — | 6 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 696 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 291 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | 33 | |
| 2.0 out of 5 (poor) | 100 out of 100 | — | 30 |
Bottom line: NATIONAL GAS is #4 of 5 on overall rating in this group.
6 reviews of NATIONAL GAS. Filter by what matters to you.
Over a year ago
They are not great at admin, however the prices are competitive with the rest of the market, as a sports club we have we have had our energy from them for the last 6 years and the renewal prices are... See more
Over a year ago
Our tenant signed a contract with National Gas about 8 years ago, leaving us ( landlords) with a substantial debt. As landlords we have been paying their bills. In March 2022, our standing charge was... See more
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 67% are 1–2★.
They are not great at admin, however the prices are competitive with the rest of the market, as a sports club we have we have had our energy from them for the last 6 years and the renewal prices are always competitive. The staff are helpful when you get hold of them.
Our tenant signed a contract with National Gas about 8 years ago, leaving us ( landlords) with a substantial debt. As landlords we have been paying their bills. In March 2022, our standing charge was increased by +2500% and our tariff by + 650%. A rip off, a scam. Their record keeping is appalling and their customer handling skills zero. They cause unnecessary stress and bully their customers. I cannot recommend them as a caring or supportive supplier. Should be avoided.
great job. allis ok
Terrible company. Moved into a house with these as the gas supplier, contacted them telling them I would be changing supplier ASAP and would be happy to supply meter readings and pay for the amount used. Switchover got cancelled by them meaning as I had apparently incurred a £250 debt in two weeks, which was calculated from just the start meter reading?? In the process of having this looked at, but had to rebook the switchover which added another 15 days of having to pay their extortionate prices. The worst company I've ever had to deal with, and will be making a formal complaint
Worst Company ever I dealt with, Max is giving life lines to every customer threatening by all means.... They can record your call without informing you No GDPR in place Minimum 3 Years contract All Asian sales agents are selling with misleading statements once you signed ..... Not Recommended Not Recommended at all Please try other service providers rather then National Gas
Terrible company - increase and backdate standing charges as they wish. Increased by 352p per day and backdated 10 months. Upon leaving the company would not accept our meter read and took the new tenant's from a later date - even though they had photos (dated) of meter and contracts! Avoid at all costs.
National Gas is a UK-based company that specializes in providing gas and electricity services for both residential and commercial customers. The company offers a range of essential services, including gas and electricity connections, disconnections, and meter management. By working directly with businesses, landlords, and site managers, National Gas ensures efficient energy delivery and account management, addressing the diverse needs of its clients. With a focus on making energy supply straightforward, National Gas handles the complexities of setting up new connections and managing existing services. Their offerings include gas and electricity meter services, site investigations, and adjustments to supply levels, making them a reliable partner for customers looking to navigate their energy requirements effectively. Whether for a new home or a multi-site business, the company is equipped to support various stages of energy management.
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