Neptune Auto Transport is a logistics company specializing in vehicle shipping services across the United States and internationally. The company offers a range of shipping options, including car shipping, motorcycle shipping, RV and trailer shipping, boat shipping, and heavy equipment shipping. With a focus on cost-effectiveness and reliability, Neptune Auto Transport provides various methods such as open car shipping, enclosed car shipping, and dedicated transport for luxury and classic vehicles. Targeting individual customers, businesses, and automotive enthusiasts, Neptune Auto Transport ensures a seamless shipping experience through a straightforward booking process. Their services include door-to-door delivery and specialized handling for inoperable vehicles, making them a versatile choice for anyone needing vehicle transport. Customers can obtain a free quote through their website, allowing for easy comparison of shipping costs and services.
Neptune Auto Transport receives overwhelmingly positive feedback for its car shipping services, with many reviewers praising the professionalism and efficiency of staff members like Lara, Mark, and Amanda. Customers frequently highlight the great communication and quick service, noting successful vehicle transport across states such as Texas to Washington and Georgia to Arizona.
However, a small percentage of reviews express significant dissatisfaction, citing issues with deceptive pricing practices and unprofessional behavior from some staff. Complaints often mention that initial quotes change unexpectedly, leading to frustration and distrust. Additionally, some consumers report persistent unsolicited communications even after opting out. Despite these concerns, the majority of experiences are favorable, reflecting a strong overall sentiment towards the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 463 | 100% | +1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 463 most recent reviews.
“Excellent Car Shipping Experience from Texas to Washington”
“My friend and I were quoted a price, told to pay a deposit and the driver name arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 463 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Neptune Auto Transport is #1 of 5 on overall rating in this group.
463 reviews of Neptune Auto Transport. Filter by what matters to you.
Elsa went over and beyond to help me my trucked shipped and made it arrived on date that was needed she was very professional if you need your vehicle shipped look know further than Neptune Auto Transport
Very satisfied with Taylor at Neptune for the shipping of my car.
Joe was really helpful and trustworthy and set up a great driver for me. I definitely recommend this company to help you transport your car!
Top of the line service! David was referred to me by the dealer that I bought my car from. The process was easy and relatively painless. David kept in contact, keeping me up to date with the details. Igor was my transport driver and likewise kept me up to date regarding a delay and expected arrival time. My car journeyed from New York to Indiana safely. Both David and Igor were great to work with!
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Very professional and great customer service.
I'm very happy to have chosen Neptune Auto Transport to help me ship my car across the country. Joe Greene was incredibly helpful and always available throughout the entire process.
This experience was great. I was getting overloaded with inquiries about the transport and when Neptune Auto called were patient and professional. They really were working with my schedule as I could not give them an exact date at first. Taylor Dawson was my point person and he was very knowledgeable and reliable.
First time shipping a car, from cali to indiana. No issues at all! Joe Greene was super helpful and available throughout the entire process.
The communication from Joe Greene was excellent. He guided through the process every step of the way. Our son's car was stuck out of state. Joe was able to find a driver and get the car to our mechanic by our home within 24 hours of us calling him. Outstanding!
Edward Morgan was fast and easy to work with. Quick to respond to all texts and calls. Highly recommend
"we worked with Neptune Auto Transport and Edward Morgan is good agent and we work many times in next future" Thanks. FSI Transport LLC
They never answer the calls, they always say that they will talk to the client and remain silent. Do not work with them, they are not professional
Service was superb. Driver was on time with car and great communication
I was recommended to Neptune by a car dealer I know in MA. He was right. These guys are good!! Fred was with us every step of the way following up on progress. I highly recommend Neptune for your auto move.
Neptune Auto Transport is a logistics company specializing in vehicle shipping services across the United States and internationally. The company offers a range of shipping options, including car shipping, motorcycle shipping, RV and trailer shipping, boat shipping, and heavy equipment shipping. With a focus on cost-effectiveness and reliability, Neptune Auto Transport provides various methods such as open car shipping, enclosed car shipping, and dedicated transport for luxury and classic vehicles. Targeting individual customers, businesses, and automotive enthusiasts, Neptune Auto Transport ensures a seamless shipping experience through a straightforward booking process. Their services include door-to-door delivery and specialized handling for inoperable vehicles, making them a versatile choice for anyone needing vehicle transport. Customers can obtain a free quote through their website, allowing for easy comparison of shipping costs and services.
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