Keine Antwort auf Reklamation
Mein Mann hat die Bestellung reklamiert und jetzt warten wir seit Wochen auf Antwort von Netto online und nichts kommt.

Netto Marken-Discount is a prominent discount supermarket chain in Germany, primarily focused on providing a wide range of grocery products at competitive prices. The company operates through numerous retail locations and an online platform at netto-online.de, catering to budget-conscious consumers seeking quality products without compromising on value. The company's offerings include fresh produce, dairy products, beverages, household goods, and personal care items, catering to families and individuals looking for affordable shopping options. Netto Marken-Discount emphasizes convenience and accessibility, making it a popular choice among shoppers who prioritize savings while maintaining a diverse selection of everyday essentials. Through its commitment to customer satisfaction, the company aims to enhance the shopping experience for its clientele across Germany.
Netto Marken-Discount receives mixed feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers highlight the slow delivery times, with some waiting up to 14 days for their orders, which is a significant concern.
Additionally, customers report long lines at checkout and difficulty finding staff for assistance, leading to frustration. On a more positive note, some consumers appreciate the quick delivery service when it works as intended, and they express satisfaction with the overall product selection. However, complaints about poor service, unhelpful staff, and issues with pricing transparency persist, detracting from the shopping experience. Overall, while there are some positive aspects, the negative experiences seem to dominate, leading to a generally unfavorable sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 1,000 | 100% | -2.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 30 |
| Oct 24 | 1.5 | 28 |
| Nov 24 | 1.3 | 29 |
| Dec 24 | 1.6 | 24 |
| Jan 25 | 3.4 | 75 |
| Feb 25 | 3.7 | 114 |
| Mar 25 | 3.9 | 139 |
| Apr 25 | 3.9 | 205 |
| May 25 | 1.7 | 24 |
| Jun 25 | 1.5 | 31 |
| Jul 25 | 1.0 | 40 |
| Aug 25 | 1.3 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Guter schneller Service gute Qualität”
“Leute vorsichtig, absolut katastrofe”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 2.8 out of 5 (fair) | +16% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 1.9 out of 5 (poor) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Netto Marken-Discount is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.8).
500 reviews of Netto Marken-Discount. Filter by what matters to you.
Mein Mann hat die Bestellung reklamiert und jetzt warten wir seit Wochen auf Antwort von Netto online und nichts kommt.
Einfach und schnelle Abwicklung. Viele Bezahlmethoden. Sehr gut
Man kann bedenkenlos online bestellen
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 40% are 1–2★.
i have experienced racism twice in Netto,this was Netto Dahlem eifel ,yesterday I was asked at the counter to show what i was carrying in my hand, when I explained to my husband what happened he immediately told me thats racism ,asked to give him the same green purse I had,and the same tissue,he bought some stuff and the same employer who did that to me never controlled him,racism sucks so Netto dahlem in general the staffs are great but in my many years of going to Netto ,I have been controlled twice in a month yet a white client who has a purse will never be controlled, Stop racism in Netto Dahlem eifel.
die ware ist super und schnelle lieferung und nach der ersten benutzung waren alle sehr begeistert
Super schnell und problemlos
Schnelle Lieferung, gute Preise und eine überraschend vielfältige Auswahl! Mein Einkauf im Netto Onlineshop war eine positive Erfahrung.
Bestellt und schnell geliefert
Habe ein E-Bike am 15.04.2025 gekauft und sollte in 4 Tagen geliefert werden. Karfreitag und Ostern lagen dazwischen, als müsste das Rad am 23.04.2025 geliefert werden. Am 23.042025 bekam ich von der Spedition Petersen Mordhorst eine Nachricht, das die Lieferung am 24.04.2025 zwischen 12:30 Uhr und 16:30 erfolgen soll. Ich habe extra frei gemacht und was war? KEIN RAD KAM! Netto meinte, es liegt an der Spedition, warum? Haben die nicht mal mehr Einfluss auf die Lieferung? Ich setze somit ca. 500,-- € in den Sand und muss woanders bestellen. Warum bieten die Onlinegeschäft an? Also Hände weg von Netto Marken-Discount Online.
Das neue Gerät war gut. Die Anleitung war etwas versteckt. Das Altgerät wurde nicht mitgenommen.
Der Artikel war in der App sehr genau beschrieben und trifft auf das Produkt sehr genau zu. Der Bestellvorgang in der App war einfach und übersichtlich gestaltet, so dass es eine sehr angenehme Erfahrung war.
Seit 14 Tagen keine Lieferung und Rückmeldung erhalten. Soll aber die Rechnung bereits bezahlen
Alles Super , gerne wieder
Bestellung wurde bezahlt, aber kurz darauf widerrufen. Bestellung lässt sich angeblich nicht aufhalten, weil schon im Versand. Drei Wochen später weder Bestellung noch Geld zurück erhalten. Kundenservice antwortet wahlweise mit automatischen Antworten oder mit neuem Gesprächspartnern. Unorgnaisiert und ernüchternd.
Netto Marken-Discount is a prominent discount supermarket chain in Germany, primarily focused on providing a wide range of grocery products at competitive prices. The company operates through numerous retail locations and an online platform at netto-online.de, catering to budget-conscious consumers seeking quality products without compromising on value. The company's offerings include fresh produce, dairy products, beverages, household goods, and personal care items, catering to families and individuals looking for affordable shopping options. Netto Marken-Discount emphasizes convenience and accessibility, making it a popular choice among shoppers who prioritize savings while maintaining a diverse selection of everyday essentials. Through its commitment to customer satisfaction, the company aims to enhance the shopping experience for its clientele across Germany.
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