Scam
A failure to pick up car in day it was guaranteed. Bad businesses move to break a promise like that. Will cost me hundreds now, because my schedule is totally messed up and i"ll have to read transportation arrangements

Nexus Auto Transportation is a certified auto transport company, recognized for its reliability in the vehicle shipping industry. With over a decade of experience and more than half a million successful car shipments, the company serves a diverse clientele, including individual car owners and automotive dealers. Customers can access a range of services, including personalized shipping quotes and tracking options, ensuring a secure and efficient vehicle transport experience. The company is fully certified by the Federal Motor Carrier Safety Administration (FMCSA) and the U.S. Department of Transportation (U.S. DOT), which underscores its commitment to safety and regulatory compliance. Nexus Auto Transportation aims to provide exceptional customer service through its knowledgeable support staff and a network of over 16,000 car hauler partners, making it a trusted choice for auto shipping needs across the United States.
Nexus Auto Transportation receives high praise for its ease of use and professional service, with many customers highlighting the straightforward booking process and effective communication from staff. Reviewers frequently describe their experiences as simple, fast, and reliable, appreciating the competitive pricing and clear execution of services.
However, there are notable complaints regarding vehicle pickup issues, with some customers expressing frustration over delays and a lack of communication during the process. A few reviews mention dissatisfaction with the quality of service, particularly in relation to promised features like "white glove service." Despite these criticisms, the majority of feedback remains positive, showcasing a strong overall sentiment towards Nexus Auto Transportation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.9 | 23 |
| Nov 24 | 4.8 | 131 |
| Dec 24 | 4.8 | 112 |
| Jan 25 | 4.6 | 135 |
| Feb 25 | 4.6 | 105 |
| Mar 25 | 4.5 | 75 |
| Apr 25 | 4.6 | 212 |
| May 25 | 4.6 | 170 |
| Jun 25 | 4.3 | 35 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Simple, Easy, Reliable and Professional and Fast”
“I felt in the dark the entire time wondering what is going on with my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | −4% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Nexus Auto Transportation is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.0).
500 reviews of Nexus Auto Transportation. Filter by what matters to you.
Over a year ago
I felt in the dark the entire time wondering what is going on with my order. It took them 36 hours to schedule a pickup. The final price went from 888 to 1000. This is after it already went up from... See more
Over a year ago
THE DRIVERS SPOKE NO ENGLISH . FIRST TRUCK GUY WOULDNT LISTEN TO ME ON HOW TO GET CAR OUT OF GARAGE USING HIS WENCH AND TORE UP THE CHURCHES LAWN TRYING TO DO IT HIS WAY. FINALLY HE GOT MAD AND LEFT.... See more
Over a year ago
I selected this provider based on the trust pilot reviews which I struggle to now believe having used them. I think the yelp ones are more accurate - I would strongly advise selecting another provider... See more
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A failure to pick up car in day it was guaranteed. Bad businesses move to break a promise like that. Will cost me hundreds now, because my schedule is totally messed up and i"ll have to read transportation arrangements
I felt in the dark the entire time wondering what is going on with my order. It took them 36 hours to schedule a pickup. The final price went from 888 to 1000. This is after it already went up from 800 to 888.. They claimed that if I want to pay the entire lump sum with a credit card, instead of using paypal, they had to charge an extra 5%. I was told my vehicle would be delivered the next day. The next day came and I received an update saying it would take another day. We are at the end of the other day and I have yet to get any communication from the carrier. I have no idea where my vehicle is and when it will arrive. Don't be fooled by the "track my order" button on the website. When you click it, the website doesn't show you anything. Someone calls the carrier to get a new estimate and then they email you the new estimate. All of their estimates have been way off so far. This is my first time transporting a vehicle so I have no idea if they are better or worse than everyone else, but this has been a terrible experience from start to finish. When I looked for a company, Nexus was at the top of the ratings. I dont know how, but immediately after I placed my order, they didn't even show up on the rankings anymore. Use something else.
THE DRIVERS SPOKE NO ENGLISH . FIRST TRUCK GUY WOULDNT LISTEN TO ME ON HOW TO GET CAR OUT OF GARAGE USING HIS WENCH AND TORE UP THE CHURCHES LAWN TRYING TO DO IT HIS WAY. FINALLY HE GOT MAD AND LEFT. SECOND GUY CAME NO ENGLISH FINALLY AFTER AN HOUR HE LISTENED TO ME AND CAR WAS OUT AND ON TRAILER. THEN THE COMPANY KEPT CALLING AFTER TO TRY TO GET MORE MONEY OUT OF THE JOB . ALSO FIRST GUY CAME 2 1/2 HOURS LATE AFTER MIDNIGHT.
I selected this provider based on the trust pilot reviews which I struggle to now believe having used them. I think the yelp ones are more accurate - I would strongly advise selecting another provider. I paid for the white globe service - I never got notification of collection - collected - delivered. I had to chase over and over. I finally got the photos. The y collected the car without any paper work and when questioned said I was told I had not asked for that part of the service
I had never had to use a car transport company but Nexus Auto Transport made it all go so professionally smooth. Sam was always communicating the day to day process. The driver, Eric, was very professional and considerate in letting me know what time they would be arriving and delivered my daughter’s car in great condition. I will definitely recommend them to all my family and friends. I will definitely use them again if I ever need a car transported! Thank you for helping my daughter and me feel at ease throughout the whole process!!!
Simple, Easy, Reliable and Professional and Fast. Those are the words I'd use to describe my experience with Nexus Auto Transport. Called, received a competitive quote to transport my new vehicle from Texas to Michigan. Within 3 days my car arrived in perfect condition. They kept in touch with me all along the way. Easy to communicate with, always there when I called or texted. I Highly Recommend Nexus and will definitely use them in the future.
Check out was easy. Didn’t receive the service yet.
Easy to navigate the site
Easy to find and setup pickup.
Not sure yet 1st time user
Easy, clear, fast -- just the booking so far. Phone support has also been excellent.
Easy RFQ and execution process, transparent and market pricing.
Very fast and price is competitive and reasonable
Their quote was middle of the road. I accepted it and signed on for a 5 day window for them to engage a carrier. I gave them 10 days, each day hearing "we're working it", "it's been given high priority", "there's a shortage of carriers right now". At no time did they communicate to me, I had to keep calling them. When I finally cancelled, they contacted me the next morning to tell me that they had a driver lined up who would ship the car for a 43% increase over their original quote. No way was I going to reward them by accepting their bait and switch. I signed on that day with a different broker who engaged a carrier in 4 hours for 20% less than Nexus' bait and switch number. In my case, I don't think they ever intended to ship my car at the original price. I would never use them again.
Customer Service
Ease to submit. This is about just for the booking. For further experience, please wait and see. I found Nexus online as a five stars group. It will be working well.
Quick and Easy
Easy and fast
Nexus Auto Transportation is a certified auto transport company, recognized for its reliability in the vehicle shipping industry. With over a decade of experience and more than half a million successful car shipments, the company serves a diverse clientele, including individual car owners and automotive dealers. Customers can access a range of services, including personalized shipping quotes and tracking options, ensuring a secure and efficient vehicle transport experience. The company is fully certified by the Federal Motor Carrier Safety Administration (FMCSA) and the U.S. Department of Transportation (U.S. DOT), which underscores its commitment to safety and regulatory compliance. Nexus Auto Transportation aims to provide exceptional customer service through its knowledgeable support staff and a network of over 16,000 car hauler partners, making it a trusted choice for auto shipping needs across the United States.
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