It was simple and easy to enroll
It was simple and easy to enroll. I wish everything was this easy!
National Gas & Electric is a utility company specializing in providing electricity and gas services to both residential and business customers. The company focuses on offering a variety of energy plans, including fixed-rate options that provide price stability for up to three years. This ensures that customers can enjoy predictable energy costs without the worry of fluctuating rates. In addition to competitive pricing, National Gas & Electric is committed to sustainability by offering 100% renewable electricity and carbon offset gas plans. The company prides itself on delivering exceptional customer service through a knowledgeable, U.S.-based support team. Customers can also benefit from bundled service options that allow for discounted rates when selecting both electricity and gas from the company. By going beyond traditional utility offerings, National Gas & Electric aims to meet the diverse energy needs of its customers while promoting environmentally friendly practices.
National Gas & Electric receives mixed feedback from customers, highlighting both ease of enrollment and significant issues with contract management. Many reviewers appreciate the straightforward and simple process for signing up, noting that it was easy to understand and complete.
However, a substantial number of complaints focus on breaches of contract, with customers expressing frustration over the company's failure to notify them about automatic renewals as stipulated in their agreements. Some individuals report poor communication and delays in service changes, which contribute to their dissatisfaction. While a few customers mention good rates, they often wish these benefits lasted longer than the initial contract period. Overall, the sentiment leans negative due to the recurring issues with contract adherence and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.8 | 6 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.8 out of 5 (fair) | 67 out of 100 | — | 6 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 227 |
Bottom line: National Gas & Electric is #5 of 5 on overall rating in this group.
6 reviews of National Gas & Electric. Filter by what matters to you.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
National Gas & Electric is a utility company specializing in providing electricity and gas services to both residential and business customers. The company focuses on offering a variety of energy plans, including fixed-rate options that provide price stability for up to three years. This ensures that customers can enjoy predictable energy costs without the worry of fluctuating rates. In addition to competitive pricing, National Gas & Electric is committed to sustainability by offering 100% renewable electricity and carbon offset gas plans. The company prides itself on delivering exceptional customer service through a knowledgeable, U.S.-based support team. Customers can also benefit from bundled service options that allow for discounted rates when selecting both electricity and gas from the company. By going beyond traditional utility offerings, National Gas & Electric aims to meet the diverse energy needs of its customers while promoting environmentally friendly practices.
This profile hasn't been claimed by the business owner.