Not happy
I have used Nicks in the past and found them good. However, the last time was a total disaster. I purchased an expensive (for me) bottle of scotch and paid extra for insurance. Unfortunately I had to redirect the shipment. I was advised by Nicks that it may require extra charges and I said that I had no problem. Nicks and Fastway/Aramex were aware of this well before delivery and Aramex said they would endeavor to redirect. Even so the package was delivered to the wrong address. I thought all they had to do was retrieve it and forward it to the correct address… and if not… I HAD PAID FOR INSURANCE! Nicks blamed Aramex and refused to honour their insurance citing - it doesn’t apply to redirected goods. I asked to see the insurance policy but these requests were ignored or “it doesn’t apply to re-directed packages”. I have just found their policy and the only mention of re-directed goods says extra charges may apply. I brought up the issue with Aramex as I have read horrifying reviews about them… the worst reviews of any company EVER! There’s even a Facebook group about how they are the worst courier in the world… it has OVER 11,000 MEMBERS. I let Nicks know this … and said delivery was part of THEIR service and they should be ashamed to use Aramex. They refused to correspond with me after that and closed the case. Ultimately it is their responsibility to ensure their customers are delivered what they get what they pay for. If anyone at Nicks has a heart and a conscience this is the order number 100537687 and the cost including shipping was $156.39 - surely that won’t break the bank. Please contact me.
