Nicks Wine Merchants is an established online retailer specializing in a diverse selection of Australian boutique and rare wines. With over 50 years of experience, the company caters to wine enthusiasts and consumers seeking high-quality local and imported wines. In addition to their extensive wine range, Nicks Wine Merchants offers a variety of spirits and liqueurs.
Targeting both casual buyers and connoisseurs, Nicks Wine Merchants provides free delivery to most of Australia for orders exceeding $200. The family-owned and operated business prides itself on its commitment to quality and customer service, making it a trusted source for fine wines and spirits in the Australian market.
Nicks Wine Merchants has a positive customer experience.
Nicks Wine Merchants garners high praise from customers for its excellent service and quick delivery, with many noting that the prices are competitive compared to other retailers. Reviewers frequently highlight the great selection of wines and spirits, often mentioning specific favorites and the overall quality of the products.
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However, some customers express frustration regarding delivery issues, with a few reporting significant delays and problems with their orders. Despite these complaints, the majority of feedback emphasizes the positive experiences, including prompt responses to inquiries and well-packaged deliveries. Overall, Nicks Wine Merchants is viewed favorably, with a strong reputation for quality and service, despite occasional delivery hiccups.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
1,000
100%
—
● Low
4.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Apr 2025.
Last 3 months
2.0
12-month avg
4.0
All-time
4.8
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
5.0
2
Oct 24
—
0
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
—
0
Mar 25
—
0
Apr 25
2.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 471 positive reviews
Delivery56%
263 mentions
Fast & efficient42%
200 mentions
Customer service41%
194 mentions
Selection27%
127 mentions
“Cheaper than Dan Murphy’s and quicker delivery”
On “Delivery” · Sep 12, 2024
Top complaintsof 22 negative reviews
Delivery59%
13 mentions
Never received18%
4 mentions
Shipping9%
2 mentions
Customer service9%
2 mentions
“Shockingly unsatisfactory/rotten non delivery”
On “Delivery” · Apr 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
Overall rating and review count for this company and similar companies
Shockingly unsatisfactory/rotten non delivery.to my home of over 2 dozen bottles of their wines that they gave excellent reviews to.
Nick's have now offered me a $15 discount on my next order to them.
Guess what?
The selection and ordering process was fine… however I still haven’t received my order despite being estimated only a few days. It’s been a couple of weeks and the order is part of an 18th birthday present…. Which won’t arrive before the day.
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it would be better if you stated when to expect the delivery BEFORE I purchased the wine. i may have tried a different method to get the wine sooner.
James
Nicks Wine Merchants is an established online retailer specializing in a diverse selection of Australian boutique and rare wines. With over 50 years of experience, the company caters to wine enthusiasts and consumers seeking high-quality local and imported wines. In addition to their extensive wine range, Nicks Wine Merchants offers a variety of spirits and liqueurs.
Targeting both casual buyers and connoisseurs, Nicks Wine Merchants provides free delivery to most of Australia for orders exceeding $200. The family-owned and operated business prides itself on its commitment to quality and customer service, making it a trusted source for fine wines and spirits in the Australian market.