Nisbets Limited is a UK-based company specializing in the provision of a wide range of foodservice equipment and supplies. Catering primarily to the food and beverage industry, Nisbets offers products such as kitchen appliances, catering supplies, tableware, and hygiene essentials. The company serves various customers, including restaurants, cafes, bars, and catering businesses, providing them with the necessary tools and equipment to enhance their operational efficiency.
With a focus on quality and reliability, Nisbets Limited aims to meet the diverse needs of its clientele by offering a comprehensive selection of products that support the foodservice sector. Customers can access the company's offerings through their online platform at nisbets.co.uk, ensuring convenience and a wide selection to choose from.
Nisbets Limited has a positive customer experience.
Nisbets Limited generally receives high praise from customers, particularly for its fast delivery and efficient service. Many reviewers highlight the promptness of their orders, with items arriving in excellent condition and well-packaged.
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The customer service is frequently described as helpful and responsive, contributing to a positive shopping experience. However, some consumers express frustration regarding refund issues, particularly when items were delayed or did not arrive at all. A few reviews mention problems with specific products, such as a malfunctioning toaster that took an excessively long time to repair. Despite these complaints, the majority of feedback reflects satisfaction with the quality of products and the overall service. Overall, Nisbets Limited is viewed positively, with a strong emphasis on reliability and customer support.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
60
100%
—
● Medium
4.5 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 51 positive reviews
Delivery61%
31 mentions
Fast & efficient51%
26 mentions
Customer service37%
19 mentions
Easy to use16%
8 mentions
“Recieved in a speedy delivery in excellent condition”
On “Delivery” · Jan 26, 2026
Top complaintsof 7 negative reviews
Customer service43%
3 mentions
Refund29%
2 mentions
Delivery29%
2 mentions
“I contacted customer services who said there was a delay”
On “Customer service” · Jan 24, 2026
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
Overall rating and review count for this company and similar companies
I have ordered from Nisbets before and from the ordering to the delivery, it was much quicker. I think next time, I will shop in store. The product is okay - it says the tea lights last for 8hours but they don't seem to make it past 6. All in all, it's the most reasonably priced product so I will likely make future purchases.
Dealing with yourselves was fine,but when it came to delivery I had problems. DHL brought the carton which was leaking glass fragments on my porch step.I lifted and gently shook the box it did not sound good. I refused delivery,I cannot say if the box was poorly packed or if the delivery company were at fault in their handling methods.
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Nisbets Limited is a UK-based company specializing in the provision of a wide range of foodservice equipment and supplies. Catering primarily to the food and beverage industry, Nisbets offers products such as kitchen appliances, catering supplies, tableware, and hygiene essentials. The company serves various customers, including restaurants, cafes, bars, and catering businesses, providing them with the necessary tools and equipment to enhance their operational efficiency.
With a focus on quality and reliability, Nisbets Limited aims to meet the diverse needs of its clientele by offering a comprehensive selection of products that support the foodservice sector. Customers can access the company's offerings through their online platform at nisbets.co.uk, ensuring convenience and a wide selection to choose from.