Nisbets Limited is a UK-based company specializing in the provision of a wide range of foodservice equipment and supplies. Catering primarily to the food and beverage industry, Nisbets offers products such as kitchen appliances, catering supplies, tableware, and hygiene essentials. The company serves various customers, including restaurants, cafes, bars, and catering businesses, providing them with the necessary tools and equipment to enhance their operational efficiency. With a focus on quality and reliability, Nisbets Limited aims to meet the diverse needs of its clientele by offering a comprehensive selection of products that support the foodservice sector. Customers can access the company's offerings through their online platform at nisbets.co.uk, ensuring convenience and a wide selection to choose from.
Nisbets Limited generally receives high praise from customers, particularly for its fast delivery and efficient service. Many reviewers highlight the promptness of their orders, with items arriving in excellent condition and well-packaged.
The customer service is frequently described as helpful and responsive, contributing to a positive shopping experience. However, some consumers express frustration regarding refund issues, particularly when items were delayed or did not arrive at all. A few reviews mention problems with specific products, such as a malfunctioning toaster that took an excessively long time to repair. Despite these complaints, the majority of feedback reflects satisfaction with the quality of products and the overall service. Overall, Nisbets Limited is viewed positively, with a strong emphasis on reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Recieved in a speedy delivery in excellent condition”
“I contacted customer services who said there was a delay”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 60 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Nisbets Limited is #3 of 5 on overall rating in this group.
60 reviews of Nisbets Limited. Filter by what matters to you.
9 months ago
Chef jackets & a box of black bags. Recieved in a speedy delivery in excellent condition. 2nd time I've bought from this company, always happy to help & their website is very easy to navigate to find... See more
9 months ago
Very helpful and efficient customer service
9 months ago
Prompt delivery and really well packaged
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Chef jackets & a box of black bags. Recieved in a speedy delivery in excellent condition. 2nd time I've bought from this company, always happy to help & their website is very easy to navigate to find & order what u want 😊
Shocking experience. Dualit toaster purchased from nisbets through Amazon is not working properly. Toaster was collected for a 10-14 day repair. Got it back 8 weeks later after numerous phone calls fobbing me off and it is still toasting way more on one side than the other. Would upload a video if this was an option.
Very helpful and efficient customer service
Prompt delivery and really well packaged
Excellent variety of catering items. Quick delivery. Customer service has been helpful when required.
I have ordered from Nisbets before and from the ordering to the delivery, it was much quicker. I think next time, I will shop in store. The product is okay - it says the tea lights last for 8hours but they don't seem to make it past 6. All in all, it's the most reasonably priced product so I will likely make future purchases.
Nisbets is fast, reliable and efficient. A special thanks to Anthony, he was my sales consultant. Me made sure to get me the correct equipment and machinery for my coffee shop. He even facilitated the return of a dishwasher without a water softener for me, which was made clear to me would drastically improve my operations by both Anthony and my plumber. Overall amazing quick service, with great customer service!
superior little paring knife, my age was checked with ease, fast delivery.
I never fail to be impressed with the quality from this company. Their service and communication is top notch.
Easy ordering, good product, delivered very quickly.
Amazing quality cutlery for a low price. Ive had my set for about 4 years now but id lost loads of my teaspoons so ordered some more. Still the same great quality. Dont understand how they are so cheap & super fast delivery
I ordered my things from the Birmingham store for delivery. Firstly the sale man in the shop could not have been more helpful and friendly. The delivery was fast and well packaged i will definitely be shopping from them again.
I ordered lights on 16 December and they were still not here in January. I contacted customer services who said there was a delay. I asked for a refund as I had an electrician arriving in mid January to fit the lights. Nisbets have refused to give me a refund until the lights arrive into their warehouse. As of 24 January I still don't have a refund. I would not recommend this company.
Dealing with yourselves was fine,but when it came to delivery I had problems. DHL brought the carton which was leaking glass fragments on my porch step.I lifted and gently shook the box it did not sound good. I refused delivery,I cannot say if the box was poorly packed or if the delivery company were at fault in their handling methods.
Delivered quickly to my door with no fuss
I ordered a set of knives well before Christmas expecting to receive them within the next few days, at least well in time for Christmas. It was only after my order had been taken that I was informed that the knives were "out of stock". So why had they been advertised if not available? Moral; you cannot trust what is on Nisbets' website.
Good Product
Easy to order and came the next day which was great as it was a present for my brother also ordered one for myself it’s large enough to grab hold of meat tin from oven good quality will use them again if I need anything.
on the website 4 masterclass storage boxes are 6.11 plus vat on offer and it said £1.53 a unit on the website. I ordered two packs of 4 and recieved 2 boxes only. The website today 24/1/26 says £6.79 on offer and £1.70 per unit. Plus VAT I emailed Nisbets on the 19/1/26 and to date i have had no response .Very poor customer service
Nisbets Limited is a UK-based company specializing in the provision of a wide range of foodservice equipment and supplies. Catering primarily to the food and beverage industry, Nisbets offers products such as kitchen appliances, catering supplies, tableware, and hygiene essentials. The company serves various customers, including restaurants, cafes, bars, and catering businesses, providing them with the necessary tools and equipment to enhance their operational efficiency. With a focus on quality and reliability, Nisbets Limited aims to meet the diverse needs of its clientele by offering a comprehensive selection of products that support the foodservice sector. Customers can access the company's offerings through their online platform at nisbets.co.uk, ensuring convenience and a wide selection to choose from.
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