Northside Rentals is a car rental service based in Perth, Australia, offering a diverse range of vehicles for hire starting from $25 per day. The company caters to various customer needs, including individual travelers, families, and businesses requiring transportation solutions for short-term and long-term rentals. Their fleet includes small to medium cars, 4WDs, SUVs, utes, trucks, and vans, making it suitable for personal use, group travel, and commercial purposes. With a focus on affordability and convenience, Northside Rentals provides options for airport transfers, as well as specialized vehicles like hybrid cars to promote eco-friendly travel. Customers can easily book their preferred vehicle online, making it accessible for those looking to explore Perth and the surrounding areas or to meet logistical requirements for events and deliveries.
Northside Rentals enjoys a strong reputation among customers, with many praising the friendly and helpful staff, as well as the ease of the rental process. Reviewers frequently highlight the great service and competitive pricing, noting that the vehicles are generally clean and well-maintained.
However, some customers express dissatisfaction with specific issues, such as receiving a vehicle with expired registration, which raised safety concerns. Additionally, there are complaints regarding the handling of bond refunds, with one customer reporting a lack of communication and an unexpected deduction. Despite these criticisms, the majority of feedback reflects a positive experience, with many stating they will continue to use Northside Rentals in the future.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 170 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 8 |
| Sep 24 | 4.4 | 14 |
| Oct 24 | 4.4 | 7 |
| Nov 24 | 4.7 | 13 |
| Dec 24 | 4.9 | 15 |
| Jan 25 | 5.0 | 12 |
| Feb 25 | 4.8 | 4 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 4.8 | 9 |
| May 25 | 5.0 | 5 |
| Jun 25 | 3.7 | 3 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 170 most recent reviews.
“7th July 2025 Very friendly and helpful staff on the phone when we booked the rental, right on school holidays”
“Everything was fine until the radiator blew up The plastic radiator tank split on the top of the radiator next to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | −4% | 170 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Northside Rentals is #4 of 5 on overall rating in this group. On service, GO Rentals New Zealand scores higher (4.9 vs 4.6).
170 reviews of Northside Rentals. Filter by what matters to you.
We needed a moving truck on short notice and they gave us a really reasonable rate. Communicating was excellent and the prices was simple and painless. The truck they gave us was in immaculate condition. Fantastic service. Will use again.
Absolutely excellent service - will definitely use again. From the prompt pick up from the airport to the drop of back to the airport on my return the entire experience was easy and stressless! Thank you to the great transfer driver and the helpful and friendly staff at checkin and drop off.
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An all round great experience, reasonably priced, free airport transfers. Dan was particularly helpful and went above and beyond to help us - massive Kudos to Dan.
We picked up from the airport in a shuttle bus by a very friendly team member and taken to the depot. Our vehicle was quite new and presented very well. When we returned the vehicle another friendly team member dropped us off at the airport and very promptly processed our rental return. It was a great experience
Cheapest hire I could find, but excellent attitude by staff; no cost-cutting on service. I would use them again, for sure.
Very good car, very quick efficient when picking up and the rep we dealed with was very pleasant, they allowed me to return after hours on a Sunday could not have been happier. They pointed out previous damage I couldn't even see so they were very honest at the pickup. They returned the bond immediately. Will definitely use them again.
Important read this before you attempt to rent a car with them. Sadly I did not do any research before I put my trust on this dodgy company over the typical main ones such as: alamo , avis, budget… just to save a few dollars... Well… that cost me well over 4,500 aud. It was by far the worst customer experience I’ve ever had in 30+ years. I’ve been in 60+ countries and I never seen anything like that, not even in third world countries where I rented cars and motorbikes. They not only kept my bond 500$ and they also forced me to pay 3,992$ out of pocket. (keep reading) In may I rented a 4wd car to explore the beautiful australian west coast for 10+ days. I paid the highest insurance that they offer, which is the combined insurance. The car they gave me had a faulty clutch and no longer worked after only 3 days on the road trip being stuck in a remote town of western australia (coral bay hostel). With a useless car I attempted to call them 15+ times during business hours and nothing. From them just emails saying that the insurance does not cover anything and I’m liable for all the costs. They forced me to pay a tow + repairs of their faulty car without any replacement car nor any other solution at all. When this happens to you in a remote town in west australia that is going to be a real nightmare if you're in their hands. -they just want your money that’s all, they don’t give an absolute crap about the customer. In my case, the tow + repair of their faulty car was 3.6k+ gst total near 4,000 aud (see pictures attached on google reviews). They assured me by email and also by phone call that would reimburse the tow + repair paid out of pocket by myself. Once the report from the mechanic was provided. Of course, they did not reimburse anything at all and they also did not return the pre-paid 500$ bond. Please be mindful before you give them your money. If you’re lucky, you might save 100$ - 200$ at best, over any of the main rental car rental big brand as long as nothing adverse happens to you. However, if something goes wrong then expect an endless nightmare! Def not worth it! Be smart, do yourself a favour. Do a research before you hand them your credit card details. This company is not up to the standards of western world country like Australia, they do not even meet the standards of a third world banana republic. They claim to be running for over 15 years haha it's just unreal.
Horrible company, they offer an insurance that doesn’t cover much, and they specify that windscreen damage is not covered. Sadly on May way back to return the car in the high way, a Little Rock crack the windscreen and for my suprise after a week they sent me the invoice for the repair, charging me $1500,0. Which is completely out of proportion. I will not recommend to anyone to rent a car with them, it is a scam. Go with any other company, avoid them.
The hire car rate was so much cheaper, our vehicle was ready on time, suited our purpose, the staff were great and friendly and kept us updated.
Easy to arrange, got confirmation back that all submitted paperwork was received and in order. Got after hours key pick details morning g of the pickup and it really was easy. Car well presented and the return was quick and easy, then to finish it all the bus shuttle back to the airport dropped me right to my terminal with ample time to catch my flight. Stress free from the start to finish, will definitely use Northside rentals again.
Very easy to book. Motor vehicle in excellent condition. Prompt response to emails/phone calls. Pick up quick & efficient. Dan was extremely helpful & willing to help with getting you to your destination asap to start your holiday. No problem when asking to extend rental. Drop off was the same, quick & efficient & offer to drop off at airport. Excellent Customer Service. Thank you so much Dan.
No mucking around - quick with paperwork - Ute was excellent -staff very friendly, efficient and knowledgable
Easy booking, great pick up service. The vehicle was ready to go, clean and fueled. Quick return. Booking again.
Poor customer service. They do free shuttle runs for customers to the airport but wouldn't drop us only 1km down the road even though the shuttle driver volunteered to and we had huge bags, the manager said no and stopped him. They hung onto my Aus$1,000 deposit for over 2 weeks for no reason and with no apology or explanation despite chasingthis on several occasions. Really poor customer service all round.
We hired a Mitsubishi ASX for just under 3 weeks with Northside Rentals, where we picked up from the Greenwood site. The staff were super friendly and helpful and made all the imporant information really easy to understand. The car was absolutely perfect for our trip and we would not hesitate to hire another car from them. Thank you!
Northside Rentals is a car rental service based in Perth, Australia, offering a diverse range of vehicles for hire starting from $25 per day. The company caters to various customer needs, including individual travelers, families, and businesses requiring transportation solutions for short-term and long-term rentals. Their fleet includes small to medium cars, 4WDs, SUVs, utes, trucks, and vans, making it suitable for personal use, group travel, and commercial purposes. With a focus on affordability and convenience, Northside Rentals provides options for airport transfers, as well as specialized vehicles like hybrid cars to promote eco-friendly travel. Customers can easily book their preferred vehicle online, making it accessible for those looking to explore Perth and the surrounding areas or to meet logistical requirements for events and deliveries.
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