NRMA Insurance is a prominent insurance provider in Australia, offering a comprehensive range of insurance products to individuals and businesses. The company specializes in car insurance, home and contents insurance, and travel insurance, catering primarily to Australian residents seeking reliable coverage options. NRMA Insurance is known for its commitment to customer service and aims to provide peace of mind through tailored insurance solutions. With a focus on accessibility and support, NRMA Insurance serves a diverse customer base, including families, young professionals, and retirees. The company emphasizes the importance of protecting personal assets and providing assistance during unforeseen circumstances. By leveraging technology and a user-friendly online platform, NRMA Insurance allows customers to easily compare policies, obtain quotes, and manage their insurance needs efficiently.
NRMA Insurance receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the staff for their politeness, knowledge, and helpfulness, highlighting that the service is often friendly and informative, especially in local offices.
Long-term customers express satisfaction with the ease of procedures and competitive rates. However, numerous complaints arise regarding service quality, particularly related to long wait times on the phone and issues with policy quotes mysteriously increasing. Some consumers feel that NRMA has shifted focus from customer service to profit, citing offshore call centers and impersonal interactions. Overall, while NRMA Insurance has loyal customers who appreciate the service, there are notable concerns that detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 2.9 | 19 |
| Aug 25 | 3.3 | 23 |
| Sep 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I have been a customer for a long time, happy to be NRMA customer, its procedures are always easy and in hand”
“What was a great Australian icon that employed Australians is now more concerned with profit over customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.9 out of 5 (fair) | 2.4 out of 5 (poor) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: NRMA Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 2.4).
60 reviews of NRMA Insurance. Filter by what matters to you.
Over a year ago
I have been a customer for a long time, happy to be NRMA customer, its procedures are always easy and in hand.
Over a year ago
I didn’t realise that NRMA still had family owned franchises. To say it was amazing is an understatement. As I believe in NRMA and have been a long term customer for over 35 years . I am so grateful t... See more
Over a year ago
They are making it easy by trusting their customers too do the right thing being safe by not having too pay alot of money on the spot I have being able too comprehensive insure many cars an pay less... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 42% are 1–2★.
CLEAR AWAY FROM THEM. They've moved to iga from the backoffice and they're making a havoc out of everything. Absolutely rude staff, holding you up on the line for 18 minutes to do nothing for you. Just wasting your valuable money and time. Steer clear from NRMA.
I have been a customer for a long time, happy to be NRMA customer, its procedures are always easy and in hand.
I didn’t realise that NRMA still had family owned franchises. To say it was amazing is an understatement. As I believe in NRMA and have been a long term customer for over 35 years . I am so grateful that I called my local store and got a lovely lady called Margaret that was fantastic she quoted answered all our questions made our policy fit us and we signed up straight away not going anywhere else . Thank you Margaret and thank you NRMA . There’s nothing better than family and Knowing your protected .
They are making it easy by trusting their customers too do the right thing being safe by not having too pay alot of money on the spot I have being able too comprehensive insure many cars an pay less with discounts and will always ensure with nrma I Evan remember years ago people got free shares just by being a member thank you for making it easy
We are all just numbers now. What was a great Australian icon that employed Australians is now more concerned with profit over customer service. Call centres moved offshore at the cost of Australian jobs. Sending money we pay through premiums offshore rather than keep in local economy. No matter what I say, unfortunately will do little. Shame NRMA.
i spent hours on the phone to NRMA over 4 days getting a quote for car insurance, but each time I agreed on a premium, when I went online to pay the quote had "mysteriously" increased by over $200. So far - no explanation!!
Excellent easy process and a good competitive rate. They weren’t the cheapest insurer but the excess was better and they have the app to keep upto date with the policy so I chose them. So far I can’t complain at all so definitely recommend them.
Recently reviewed my insurance Policies at SHELLHARBOUR OFFICES and have found the staff very polite and made me feel comfortable when reviewing my policies. Very informative with their explanations and explaining the terms and conditions..Great to have FACE TO FACE COMMUNICATION with friendly staff rather than informal conversations on the telephone or on internet…
he staff service are amazing. Diane was polite, informative, friendly, knowledgeable and very patient in assisting to obtain car insurance coverage at a most affordable price.
Honest, trust worthy and affordable. I made a switch after 16 years. Way better than anyone else. 10/10
My experience was great because l had great help from great people, nothing was too much bother for them, they were polite at all times. Will definitely use NRMA again. Thank You Kelly P
Local shop fronts with good old fashioned, face to face service. Able to sought out any questions there & then. Real signature is best practice, not digital.
This pathetic NRMA has worst service and worst repairers. I had my car hit by kangaroo and was sent to repair on June in ACT and its still not fixed 100% .At first, When repairers checked the car they said the damage is not big just simple damage but now they are saying parts issue and will get parts in mid November. Every time I have to call the repairer for an update shit people and shit company. They are forcing me to take the car which is not 100% fixed. Repairers says it’s drivable. Seriously this shit service And if I call nrma they say they can’t do anything.
I wanted an insurance cover quote for my caravan. Talked to on person who emailed me a quote. I noticed that on the quote there was a product named but wasn't included. I didn't understand what the "Layover Option" was. I called back and talked to a different man. he explained what the "Layover Option" was in a very brief detail but, did not explain it in full, and did not mention that the option would save me a lot of money and be of help when I am not traveling . I called back and this time I talked to a lovely lady by the name of "Renee". Renee explained in detail what that option was and that it would greatly reduce my yearly premium, explained clearly how it works in full. I felt very happy and verry confident talking with Renee as she helped me to take out a great policy that really suits my needs rather than one that was going to cost me a lot more than necessary. As a pensioner that is an integral part for me. I highly recomend that, Renee is recognised for her knowledge, her kindness to explain things well and sell a product that absolutely suits the customers needs, and not one that is generic and costly and ubsuitable. Well done to Renee!!
Zero support and they don't allow you to cancel your insurance policy.
The staff service are amazing. Naomi was pleasant, professional, friendly, knowledgeable and patient with us to obtain the best possible home and building insurance coverage at a most affordable price. All other insurance companies we obtained quotes from were almost double the premium. It did take longer than expected to finally get the quote correct however that’s how we got the best possible premium. Highly recommend. Bob. Southern Highlands NSW.
Relaxed and informative and friendly
Was told the policy would not auto renew but it did. Then ‘nothing can be done until next year’. Extremely impersonal to deal with. NRMA is not the company it used to be. If something goes wrong they hide behind a wall and continue to take your money. I think the phone people use scripts. Like scammers do.
Jean at NRMA Hornsby was very helpful with my home and car policies. She answered all my queries very clearly.She was kind and thoughtful and a pleasure to deal with.
NRMA Insurance is a prominent insurance provider in Australia, offering a comprehensive range of insurance products to individuals and businesses. The company specializes in car insurance, home and contents insurance, and travel insurance, catering primarily to Australian residents seeking reliable coverage options. NRMA Insurance is known for its commitment to customer service and aims to provide peace of mind through tailored insurance solutions. With a focus on accessibility and support, NRMA Insurance serves a diverse customer base, including families, young professionals, and retirees. The company emphasizes the importance of protecting personal assets and providing assistance during unforeseen circumstances. By leveraging technology and a user-friendly online platform, NRMA Insurance allows customers to easily compare policies, obtain quotes, and manage their insurance needs efficiently.
This profile hasn't been claimed by the business owner.
