NRMA Insurance is a prominent insurance provider in Australia, offering a comprehensive range of insurance products to individuals and businesses. The company specializes in car insurance, home and contents insurance, and travel insurance, catering primarily to Australian residents seeking reliable coverage options. NRMA Insurance is known for its commitment to customer service and aims to provide peace of mind through tailored insurance solutions. With a focus on accessibility and support, NRMA Insurance serves a diverse customer base, including families, young professionals, and retirees. The company emphasizes the importance of protecting personal assets and providing assistance during unforeseen circumstances. By leveraging technology and a user-friendly online platform, NRMA Insurance allows customers to easily compare policies, obtain quotes, and manage their insurance needs efficiently.
NRMA Insurance receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the staff for their politeness, knowledge, and helpfulness, highlighting that the service is often friendly and informative, especially in local offices.
Long-term customers express satisfaction with the ease of procedures and competitive rates. However, numerous complaints arise regarding service quality, particularly related to long wait times on the phone and issues with policy quotes mysteriously increasing. Some consumers feel that NRMA has shifted focus from customer service to profit, citing offshore call centers and impersonal interactions. Overall, while NRMA Insurance has loyal customers who appreciate the service, there are notable concerns that detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 2.9 | 19 |
| Aug 25 | 3.3 | 23 |
| Sep 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I have been a customer for a long time, happy to be NRMA customer, its procedures are always easy and in hand”
“What was a great Australian icon that employed Australians is now more concerned with profit over customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.9 out of 5 (fair) | 2.4 out of 5 (poor) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: NRMA Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 2.4).
60 reviews of NRMA Insurance. Filter by what matters to you.
We are all just numbers now. What was a great Australian icon that employed Australians is now more concerned with profit over customer service. Call centres moved offshore at the cost of Australian jobs. Sending money we pay through premiums offshore rather than keep in local economy. No matter what I say, unfortunately will do little. Shame NRMA.
i spent hours on the phone to NRMA over 4 days getting a quote for car insurance, but each time I agreed on a premium, when I went online to pay the quote had "mysteriously" increased by over $200. So far - no explanation!!
Great staff always eager to help but much more expensive than Youii and Shannons Approx $550
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Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 42% are 1–2★.
Beware of policies that auto-renew. They will renew you at a higher rate. Get a new quote each year for a better price.
NRMA Insurance is a prominent insurance provider in Australia, offering a comprehensive range of insurance products to individuals and businesses. The company specializes in car insurance, home and contents insurance, and travel insurance, catering primarily to Australian residents seeking reliable coverage options. NRMA Insurance is known for its commitment to customer service and aims to provide peace of mind through tailored insurance solutions. With a focus on accessibility and support, NRMA Insurance serves a diverse customer base, including families, young professionals, and retirees. The company emphasizes the importance of protecting personal assets and providing assistance during unforeseen circumstances. By leveraging technology and a user-friendly online platform, NRMA Insurance allows customers to easily compare policies, obtain quotes, and manage their insurance needs efficiently.
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