Why chose NRMA
I have been a customer for a long time, happy to be NRMA customer, its procedures are always easy and in hand.

NRMA Insurance is a prominent insurance provider in Australia, offering a comprehensive range of insurance products to individuals and businesses. The company specializes in car insurance, home and contents insurance, and travel insurance, catering primarily to Australian residents seeking reliable coverage options. NRMA Insurance is known for its commitment to customer service and aims to provide peace of mind through tailored insurance solutions. With a focus on accessibility and support, NRMA Insurance serves a diverse customer base, including families, young professionals, and retirees. The company emphasizes the importance of protecting personal assets and providing assistance during unforeseen circumstances. By leveraging technology and a user-friendly online platform, NRMA Insurance allows customers to easily compare policies, obtain quotes, and manage their insurance needs efficiently.
NRMA Insurance receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the staff for their politeness, knowledge, and helpfulness, highlighting that the service is often friendly and informative, especially in local offices.
Long-term customers express satisfaction with the ease of procedures and competitive rates. However, numerous complaints arise regarding service quality, particularly related to long wait times on the phone and issues with policy quotes mysteriously increasing. Some consumers feel that NRMA has shifted focus from customer service to profit, citing offshore call centers and impersonal interactions. Overall, while NRMA Insurance has loyal customers who appreciate the service, there are notable concerns that detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 2.9 | 19 |
| Aug 25 | 3.3 | 23 |
| Sep 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I have been a customer for a long time, happy to be NRMA customer, its procedures are always easy and in hand”
“What was a great Australian icon that employed Australians is now more concerned with profit over customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.9 out of 5 (fair) | 2.4 out of 5 (poor) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: NRMA Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 2.4).
60 reviews of NRMA Insurance. Filter by what matters to you.
I have been a customer for a long time, happy to be NRMA customer, its procedures are always easy and in hand.
Local shop fronts with good old fashioned, face to face service. Able to sought out any questions there & then. Real signature is best practice, not digital.
I had been an NRMA customer decades ago, but left due to rising premium costs. Out of curiosity, I recently obtained a number of home & contents insurance quotes, including NRMA. Surprisingly, NRMA was the cheapest. The telephone consultant (Ethan, Ethyan?) was clearly a new starter. However we were all new starters once. They did a good job; double checking with their supervisor when necessary, asking me relevant questions etc etc. The quote docs came through by email as promised. A good experience.
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Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 42% are 1–2★.
Generally had a good experience, however, the first person I spoke to had a very heavy accent and I had great difficulty understanding him.
I’ve been with NRMA FOR MORE THAN 30 YEARS WITH VARIOUS INSURANCE POLICIES. RECENTLY FOR OUR NEW KLUGER WE NEEDED A THIRD PARTY INJURY POLICY AND WHAT NRMA OFFERED AFTER ALL THESE YEARS WAS MORE EXPENSIVE THAN WHAT QBE OFFRED WHEREAS WE HAVE NEVER HAD ANY ISURANCE COVER WITH THEM. THIS WAS DISAPPOINTING! Cindy, Thank you for the reply. I understand that NRMA CTP Greenslip also includes at fault drivers cover for injuries. However in our case we have a fully comprehensive cover with NRMA for the same SUV too. Furthermore when NRMA increases the cost of CTP Greenslip compare to other companies I believe the clients must be given the option whether to go with more expensive CTP with additional advantages or to go with the cheaper/ standard cover.
NRMA Insurance is a prominent insurance provider in Australia, offering a comprehensive range of insurance products to individuals and businesses. The company specializes in car insurance, home and contents insurance, and travel insurance, catering primarily to Australian residents seeking reliable coverage options. NRMA Insurance is known for its commitment to customer service and aims to provide peace of mind through tailored insurance solutions. With a focus on accessibility and support, NRMA Insurance serves a diverse customer base, including families, young professionals, and retirees. The company emphasizes the importance of protecting personal assets and providing assistance during unforeseen circumstances. By leveraging technology and a user-friendly online platform, NRMA Insurance allows customers to easily compare policies, obtain quotes, and manage their insurance needs efficiently.
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