Absolutely amazing
Absolutely amazing. Love it...all of it.
Neon Underground Apparel is an online retailer specializing in a diverse range of clothing and accessories designed for fashion-forward consumers. The company focuses on providing unique apparel that caters to individuals seeking to express their personal style through contemporary and trend-setting designs. With a commitment to quality and originality, Neon Underground Apparel offers a selection of products that appeal to a broad demographic, including young adults and fashion enthusiasts. The company's website, nuapparelus.com, serves as a digital storefront where customers can browse and purchase items conveniently. By focusing on the shopping and fashion category, Neon Underground Apparel aims to meet the needs of customers looking for distinctive apparel options that stand out in a crowded marketplace.
Neon Underground Apparel receives overwhelmingly positive feedback from customers, with many praising the high quality and comfort of the clothing. Reviewers express their love for the designs, noting that the products are true to size and made from durable fabrics.
The customer service is frequently highlighted as exceptional, with staff described as friendly, helpful, and responsive to inquiries. While most experiences are highly satisfactory, a few customers mention minor issues, such as longer shipping times or receiving orders in multiple packages, but these do not detract from their overall enjoyment. The brand's commitment to quality and customer satisfaction shines through in the reviews. Overall, Neon Underground Apparel is celebrated for its stylish, well-made clothing and excellent service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 16 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2021.
| Month | Average | Reviews |
|---|---|---|
| Mar 21 | 5.0 | 2 |
| Apr 21 | 5.0 | 3 |
| May 21 | 5.0 | 1 |
| Jun 21 | 5.0 | 1 |
| Jul 21 | 4.9 | 7 |
| Aug 21 | 5.0 | 1 |
| Sep 21 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 16 most recent reviews.
“Very comfortable clothes and customer service very much willing to answer any questions and they are nice and on time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 50 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 16 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Neon Underground Apparel is #1 of 5 on overall rating in this group.
16 reviews of Neon Underground Apparel. Filter by what matters to you.
Over a year ago
Very comfortable clothes and customer service very much willing to answer any questions and they are nice and on time.
Over a year ago
Best customer service ever, the owners are so friendly and helpful!
Over a year ago
Shipping took a bit longer than expected but that's no problem at all. I really loved the packaging the shirts came in. The shirts are really well made high quality. I like the material. It is a bit t... See more
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Very comfortable clothes and customer service very much willing to answer any questions and they are nice and on time.
Best customer service ever, the owners are so friendly and helpful!
Shipping took a bit longer than expected but that's no problem at all. I really loved the packaging the shirts came in. The shirts are really well made high quality. I like the material. It is a bit thin but I can wear a cami under and it's no problem. The design is so cool. I really like that the ethics standards and scores for all of the international distributors are available to view. I was concerned when my shirts shipped from China unexpectedly but was able to find that they work with an ethical distributor and see those documents for myself. Neon Underground also took care of an issue with my order very quickly and provided me with a partial refund for the trouble which was very nice and I am very impressed with their response to customer issues. All in all I am very pleased with my order and will purchase more clothes in the future. Sincerely- Cait H.
High Quality! goods were delivered fast and are of high quality. I am very happy with them :D
Products exactly as pictured, great quality and fit. Awesome customer service too - can't recommend this brand highly enough!
I love this brand's designs and hope to see new ones in the future. Clothing is comfortable, made of good quality fabrics, and looks great. Seems true to size. Looks and feels durable, but we'll have to wait to confirm. Their clothing is very expensive, but so are all other eco-friendly clothing brands. Package came from China via DHL.
The clothes I bought are amazing and true to the images in design and colors. The pants fit me so perfectly and have the biggest pockets for everything i need to carry around!
Love the top soooo much, will be ordering again soon, safe and fast delivery... 5 star all the way :) AngelBabyNeko
Well documented and communicated delivery.
The staff are friendly, informative, and courteous to work with. I was able to find what I needed effortlessly. The checkout process was smooth, and the products are comfortable and well made. I got some of the graphic t-shirts they have available. Love the designs.
Neon Underground has truly shown me what an amazing brand they are. I ordered a cropped hoodie (The Can You Hear My Heartbreak One), and it is cozy as can be while also emitting bad b**** vibes to the max. I feel awesome in it, and I also know that I'm supporting an eco-friendly brand. I love it!
It was a little annoying that they sent my order in two packages but other than that I was satisfied with everything else. The clothing fit really well and it makes me happy knowing it’s good for the environment ☺️
I bought an outfit from here just to see if it was worth it. HANDS DOWN YES! I will be buying more clothes from here. Great quality and over the top cuteness! =^.^=
I bought the pants from neon apparel and they have not just reached my expectations and hopes they have exceeded them! The support staff contacted me when my shipping address was a issue and was resolved fast and efficiently! Love the look and feel of theses pants and was well worth the money💕 will be buying again when something catches my eye😍
Neon Underground Apparel is an online retailer specializing in a diverse range of clothing and accessories designed for fashion-forward consumers. The company focuses on providing unique apparel that caters to individuals seeking to express their personal style through contemporary and trend-setting designs. With a commitment to quality and originality, Neon Underground Apparel offers a selection of products that appeal to a broad demographic, including young adults and fashion enthusiasts. The company's website, nuapparelus.com, serves as a digital storefront where customers can browse and purchase items conveniently. By focusing on the shopping and fashion category, Neon Underground Apparel aims to meet the needs of customers looking for distinctive apparel options that stand out in a crowded marketplace.
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