Order never arrived
Order never arrived, tried contacting customer support through their email on their website on multiple occasions for a refund and no acknowledgement or response! Order #301562

Nutricircle is an online retailer specializing in high-protein and healthy food products, offering discounts of up to 50% off standard retail prices. The company provides a diverse selection of items, including protein bars, gluten-free snacks, vegan, and vegetarian options, catering to health-conscious consumers looking for affordable alternatives to traditional grocery store prices. Nutricircle aims to help customers save money while promoting sustainable practices by reducing food waste. The company ensures the quality and safety of its products through rigorous checks, allowing customers to shop with confidence. With next working day delivery available for orders placed by 11 PM, Nutricircle focuses on convenience for busy individuals seeking nutritious food solutions.
Nutricircle enjoys a strong reputation among its customers, with many praising the excellent quality of products and prompt delivery services. Reviewers frequently highlight the company's outstanding customer service, noting quick responses and effective resolutions to issues, such as misplaced orders or packing errors.
Many express satisfaction with the value offered, appreciating the competitive prices and variety of products. However, some customers report concerns regarding misleading delivery times and occasional issues with order accuracy, leading to mixed experiences. A few have faced challenges with customer support responsiveness, particularly when seeking refunds for undelivered items. Overall, Nutricircle is well-regarded for its service and product quality, despite some areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.7 | 3 |
| Oct 24 | 5.0 | 15 |
| Nov 24 | 4.5 | 15 |
| Dec 24 | 5.0 | 14 |
| Jan 25 | 4.4 | 15 |
| Feb 25 | 4.6 | 11 |
| Mar 25 | 3.4 | 12 |
| Apr 25 | 4.7 | 22 |
| May 25 | 4.5 | 17 |
| Jun 25 | 4.5 | 21 |
| Jul 25 | 4.2 | 18 |
| Aug 25 | 4.6 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent produce and prices”
“Order never arrived, tried contacting customer support through their email on their website on multiple occasions for...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | −7% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Nutricircle is #1 of 5 on overall rating in this group.
500 reviews of Nutricircle. Filter by what matters to you.
Order never arrived, tried contacting customer support through their email on their website on multiple occasions for a refund and no acknowledgement or response! Order #301562
Poor poor customer service. Payed extra for next day delivery yet took 4 days to receive my order. When i recieved my order i only had half the items i payed for.
I made an order on 1/6. Today it is 16/6. I have contacted the team twice by email and no response. Very unhappy. Beginning to think it’s a scam
Extremely poor... Ordered products, end of march, still not received... Sent emails, saying they will refund me.. Still not received money or products... Terrible customer service, the worst I've ever experienced
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I have used Nutricircle a couple of times now with completely different experiences. My first order arrived on time and was exactly what I ordered which was great, so i started to recommend my friends to also use the website. However, the last order I placed which was 8 bags of whey protein and some grenade bars & a pre workout on the side arrived with no whey protein? (£53 of my £70 order was missing) When I queried this with customer service I was asked to send proof, which is fine, but I don’t understand how you could incorrectly send such few items and charge me tor them all and then expect me to prove the error? There was no help in receiving the actual goods I’ve originally ordered, and was offered a “refund” for the protein that never arrived. I have friends who ordered the same item after me and actually received what they ordered? There was no help in fixing the issue or explanation in why I could not just have my complete order… When I reached out to the email nobody replied Don’t think i’d be placing an order again and would not recommend with such poor customer service
A review about a review! At the beginning of April I left a 1* review about my poor experience with order #289639, and the subsequent lack of customer service. On the 9th April someone named Dominic replied to my review making all sorts of platitudes and stating in writing that "We’d really like to put this right. If you're open to it, we will reach out to you directly so a senior member of the team can personally assist you and see if we can get your order resent back out to you." Alas two weeks later and there is no sign whatsoever of a senior member of Nutricircle reaching out to me, offering personal assistance, or getting the original order resent. Yes, if everything goes according to plan with your order I'm sure a 5* review is warranted. However in the event of an issue it seems, yes, Nutricircle will reply on Trustpilot with all sorts of promises to put things right. The reality is nothing more than empty words! I must conclude that Nutricircles's comments on negative reviews are nothing more than a cynical attempt to appear caring which couldn't be further from the truth!
First order, arrived completely wrong with no receipt. Seemingly received another customers order. Emailed customer service immediately as no listed phone number or chat bot tool. No reply, so tried their Instagram account two days later (as advised), no reply. Tried a further email on the Thursday which was also ignored. Very poor customer service given the products are priced based on many being expired or close to expiry - meaning additional delays to the order are undesirable.
Disappointed but not surprised Subscribed and spent £200+ in a short amount of time and recommended to a lot of professionals in my circle which I’ll be updating with this. Ordered on 6th March on express delivery and the delivery has not arrived. Requested a refund which hasn’t come after been requested and been told that the parcel has not been delivered however you’ll have to wait for it to return to the warehouse to get it! As I’m posting this (19th March) I haven’t received a refund. Now not replying to messages. Now responded with having made a request to our shipping department to re deliver we’re waiting for a reply! Honestly thought that this was a good replacement for home bargains but hey lesson learnt!
Paid for express delivery 1-3 day delivery. Nutricircle marked it as despatched on 7th March. Had received anything by 10th. Contacted DPD who said they had only received confirmation of postage. When I got in touch with customer service to complain and get a refund, they despatched the products that day with a next day delivery paid for and it arrived yesterday. Not happy with service having to chase down my items
Sent out of date items
I’m always skeptical of new websites, especially when I see them all over Facebook… (I’ve been scammed in the past). After taking a chance I was disappointed when they mixed up my first order, but they where very quick to apologise and rectify the mistake, great customer service, for that reason I would highly recommend giving this company a try Update - 28/03/2025 - I tried this company again for a second time due to the great customer service last time. To my disappointment they made the exact same mistake, only this time, rather than making things right straight away they want me to return the item for “investigation” before crediting my account. The best before dates they advertise on the website are a lie. If you order from this website you will receive the wrong order. My original skeptism was right. This company uses false advertising hidden under the veil of “good” customer service. Good customer service is only for new comers to get you back and to leave a positive review. For that reason I would recommend avoiding this company
My protein bars are out of date and I want a refund!
Unfortunately I have to leave this poor review. My shipping address was correct but then changed itself after payment. I emailed them straight after to rectify shipping address but 5 days later they still sent it to the wrong address. 7 days later from the wrong shipment, they have failed to reply to my emails nor have they indicated any refund or voucher that can be given to me. No phone number for this company. Unfortunately, awful experience this time and have suffered £22 loss.
Nutricircle is an online retailer specializing in high-protein and healthy food products, offering discounts of up to 50% off standard retail prices. The company provides a diverse selection of items, including protein bars, gluten-free snacks, vegan, and vegetarian options, catering to health-conscious consumers looking for affordable alternatives to traditional grocery store prices. Nutricircle aims to help customers save money while promoting sustainable practices by reducing food waste. The company ensures the quality and safety of its products through rigorous checks, allowing customers to shop with confidence. With next working day delivery available for orders placed by 11 PM, Nutricircle focuses on convenience for busy individuals seeking nutritious food solutions.
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