Nutrition Faktory is a retail company specializing in vitamins, supplements, healthy meals, and snacks. With a commitment to providing customers with an extensive selection of over 100 trusted brands, Nutrition Faktory aims to meet the diverse health and wellness needs of its clientele. The company's offerings include protein powders, pre-workout supplements, vitamins, and a variety of healthy snacks, ensuring that consumers have access to quality products that support their fitness and nutritional goals. The target market for Nutrition Faktory includes health-conscious individuals, fitness enthusiasts, and those seeking convenient and affordable options for maintaining a balanced diet. With locations across Tennessee and an online platform at www.nutritionfaktory.com, the company emphasizes fast shipping, competitive pricing, and expert advice to enhance the shopping experience for its customers.
Nutrition Faktory enjoys a strong reputation among consumers, with a remarkable average rating of 4.7 out of 5. Many reviewers praise the company for its fast shipping and competitive pricing, highlighting the efficient service and ease of navigating the website.
Customers frequently express satisfaction with their orders, noting timely deliveries and a wide selection of products. However, a small percentage of reviews reveal significant issues with customer service, including complaints about unresponsive support and problems with order fulfillment. Some individuals report never receiving their packages and experiencing delays in refunds. Despite these concerns, the majority of feedback remains overwhelmingly positive, emphasizing the company's strengths in service and product availability. Overall, Nutrition Faktory is viewed favorably by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 220 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 220 most recent reviews.
“New to Nutrition Faktory after I moved to Middle TN and truly blown away by the service and most importantly the pricing”
“I wish zero stars could be possible , they never send my package and blame ups for their poor service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 220 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Nutrition Faktory is #1 of 5 on overall rating in this group.
220 reviews of Nutrition Faktory. Filter by what matters to you.
Over a year ago
Ich habe eine Rechnung ohne Produkt bekommen und bin davon ausgegangen das ich erst die Rechnung bezahlen muss bevor ich das produkt bekomme. Bis jetzt trotz mehrmals Email keine Antwort Kein Produkt... See more
Over a year ago
I wish zero stars could be possible , they never send my package and blame ups for their poor service . It took me three days to be able to get an answer and completely refuse to give me my money back... See more
Over a year ago
New to Nutrition Faktory after I moved to Middle TN and truly blown away by the service and most importantly the pricing. They have THE most competitive pricing on all my favorite protein and pre-work... See more
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Ich habe eine Rechnung ohne Produkt bekommen und bin davon ausgegangen das ich erst die Rechnung bezahlen muss bevor ich das produkt bekomme. Bis jetzt trotz mehrmals Email keine Antwort Kein Produkt nur die Bezahlte Rechnung und gestohlenes Geld. Dies ist eine Betrüger Firma passt auf Leute!💁♂️
I wish zero stars could be possible , they never send my package and blame ups for their poor service . It took me three days to be able to get an answer and completely refuse to give me my money back . Don’t do business with them , Amazon or other only market will cause less stress and problems . Zero starts. I’m pretty sure even with this review I’m not gonna get an answer still .
Customer service is very slow. After never receiving my order I had to reach out to them 3 times and finally get my refund started. I would Never do business again. It’s April 11th still waiting for my refund.
New to Nutrition Faktory after I moved to Middle TN and truly blown away by the service and most importantly the pricing. They have THE most competitive pricing on all my favorite protein and pre-workout. The selection is great as I have lactose sensitivity so I have been moving frequently between manufacturers - which I can do with ease given their wide selection. Also they deliver QUICKLY - if you're local, they drive directly to your home in a Nutrition Faktory-wrapped vehicle. Recently ordered on a Sunday and received my order Monday morning, hand delivered. Literally do not know where else you can get that level of support/service. Shop here, you won't be disappointed.
Best service for buying suppliments online. Fast and responsive shipping. I am totally satisfied.
Ich würde dort nie wieder bestellen. Mit meiner Bestellung gab es Probleme und ich habe mich vom Kundenservice, sowohl per Mail als auch am Telefon, extrem unfreundlich und „von oben herab“ behandelt gefühlt. Die Produkte sind Massenware, die es bei sehr vielen anderen Onlineshops zu kaufen gibt. In Zukunft werde ich nur in anderen Onlineshops bestellen und nie wieder hier. Es war der Horror!
Preface: I never leave bad reviews but this experience warranted one. EXCEPTIONALLY BAD SERVICE Issue: Destroyed shipping box, containers of the products were crushed and seals were broken on the products including the protein powder. Response from customer service: The products left our facility sealed so they are fine, pop the dents out. My response: I am never going to give you a second chance if that is ever your reply, I sent all the pictures asked of me and that was the reply. The proof was evident. I have never been treated this way by any company before, no matter how cheap they were. Terrible place to buy products, how absurd it is to say something going in your body is fine to have its seal broken on arrival, with oh by the way, actual openings on the shipping box, yes very sanitary lol, not to mention I couldn't reclose the containers all the way "Popping the dents out". Ill be going to the BBB and health department for small businesses as well.
Fast delivery and a easy web page to browse through.
First time buying from them and everything went well !
I ordered 2 boxes of our favorite protein bars. They were NOT good. Weird texture and flavor. Either melted and cooled too many times or just bad batch. Reported the problem and did not get satisfactory response or I would not have given a bad review. Not ordering anything from them again unfortunately.
Got exactly what I paid for in a timely manner. 10/10 would recommend.
Nutrition Factoy always has what I need, and fast delivery times. They have become my go to store for supplements now.
Great price points. Fast shipping.
Fast and responsive shipping. Very professional. Best service for buying supps online hands down. If I could they would get 10 stars.
Finally a company with real next-day delivery. Thanks!!!
They are very good i definitely trust them. I ordered from 5% Nutrition and no problem the item arrived promptly and will be ordering from them from now on. If you don't see a product they will get it for you now that is excellent service. 💯🙌👍
Great customer service! The personal letters and comments they send are so awesome. Their prices are good too!
Shipping was really quick and the products I chose taste great
Nutrition Faktory is a retail company specializing in vitamins, supplements, healthy meals, and snacks. With a commitment to providing customers with an extensive selection of over 100 trusted brands, Nutrition Faktory aims to meet the diverse health and wellness needs of its clientele. The company's offerings include protein powders, pre-workout supplements, vitamins, and a variety of healthy snacks, ensuring that consumers have access to quality products that support their fitness and nutritional goals. The target market for Nutrition Faktory includes health-conscious individuals, fitness enthusiasts, and those seeking convenient and affordable options for maintaining a balanced diet. With locations across Tennessee and an online platform at www.nutritionfaktory.com, the company emphasizes fast shipping, competitive pricing, and expert advice to enhance the shopping experience for its customers.
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