NXT Level Sports Nutrition is a company dedicated to providing a wide range of sports nutrition products designed to support diverse fitness goals, including weight loss, muscle growth, improved endurance, and overall fitness. Their product lineup features items such as protein bars, including a vegan brownie option, which offers a balanced snack with 15 grams of plant-based protein per serving. The company emphasizes the importance of a varied and balanced diet in conjunction with their nutritional offerings to help customers achieve their individual fitness objectives.
Targeting fitness enthusiasts of all levels, NXT Level Sports Nutrition caters to individuals regardless of their body type or frequency of gym visits. The company's commitment to quality is underscored by the scientific validation of their products, which are developed with the assistance of nutrition and physiology experts. Additionally, NXT Level provides useful tools such as calorie and protein calculators to educate consumers on how nutrition can aid in reaching their fitness goals.
NXT Level Sports Nutrition has a positive customer experience.
NXT Level Sports Nutrition receives mixed feedback from customers, with a notable divide between positive and negative experiences. Many reviewers appreciate the fast delivery, highlighting that their orders arrive promptly and without issues.
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However, a significant number of consumers express frustration over order fulfillment, with complaints about missing items, delayed shipments, and lack of customer support. Several customers report that their packages never arrive, leading to feelings of distrust and disappointment. Additionally, some mention misleading promotional requirements that complicate the ordering process. While there are positive remarks about the quality of products, the overall sentiment is marred by the recurring issues with order management and customer service. As a result, the company struggles to maintain a consistently positive reputation.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.6
844
100%
+0.9
● Low
3.6 / 5 overall
=
844 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.0▲ 0.9
12-month avg
1.5
All-time
3.6
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.0
2
Sep 24
1.0
1
Oct 24
1.0
2
Nov 24
1.5
8
Dec 24
1.0
11
Jan 25
3.0
4
Feb 25
1.2
6
Mar 25
1.0
4
Apr 25
1.0
8
May 25
2.4
7
Jun 25
1.7
6
Jul 25
1.5
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 262 positive reviews
Delivery22%
58 mentions
Fast & efficient21%
54 mentions
Customer service7%
19 mentions
Quality6%
16 mentions
“Very fast and good delivery”
On “Delivery” · Jan 16, 2025
Top complaintsof 209 negative reviews
Customer service17%
36 mentions
Response time3%
7 mentions
Shipping3%
6 mentions
No response2%
5 mentions
“There is no direct way to contact customer support, and you don't receive any confirmation when you send a message vi...”
On “Customer service” · Jul 28, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
Overall rating and review count for this company and similar companies
The package didn't arrive at the address, the address transferred to la poste was wrong (in the invoice the address I've given is complete and correct). Had to call la poste and fix the issue, still couldn't get to my package for now.
Thanks for the customer support I change my review from 1->3.
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I am happy with the fishoil, and the fact that I got a free voucher from basicfit. But everything is incredibly overpriced. Especially the protein snack (chocolates). Wouldn't recommend without voucher.
Bon produit, petit problème avec ma commande, au bout de 15 jours d'attente, le sav l'informe que mon colis n'a jamais été remis u transporteur, qu'ils sont maintenant en rupture de stock et procède au remboursement, le problème et que j'avais utilisé un code promo qui n'est donc plus valable pour le prochain article
NXT Level Sports Nutrition is a company dedicated to providing a wide range of sports nutrition products designed to support diverse fitness goals, including weight loss, muscle growth, improved endurance, and overall fitness. Their product lineup features items such as protein bars, including a vegan brownie option, which offers a balanced snack with 15 grams of plant-based protein per serving. The company emphasizes the importance of a varied and balanced diet in conjunction with their nutritional offerings to help customers achieve their individual fitness objectives.
Targeting fitness enthusiasts of all levels, NXT Level Sports Nutrition caters to individuals regardless of their body type or frequency of gym visits. The company's commitment to quality is underscored by the scientific validation of their products, which are developed with the assistance of nutrition and physiology experts. Additionally, NXT Level provides useful tools such as calorie and protein calculators to educate consumers on how nutrition can aid in reaching their fitness goals.