NXT Level Sports Nutrition is a company dedicated to providing a wide range of sports nutrition products designed to support diverse fitness goals, including weight loss, muscle growth, improved endurance, and overall fitness. Their product lineup features items such as protein bars, including a vegan brownie option, which offers a balanced snack with 15 grams of plant-based protein per serving. The company emphasizes the importance of a varied and balanced diet in conjunction with their nutritional offerings to help customers achieve their individual fitness objectives. Targeting fitness enthusiasts of all levels, NXT Level Sports Nutrition caters to individuals regardless of their body type or frequency of gym visits. The company's commitment to quality is underscored by the scientific validation of their products, which are developed with the assistance of nutrition and physiology experts. Additionally, NXT Level provides useful tools such as calorie and protein calculators to educate consumers on how nutrition can aid in reaching their fitness goals.
NXT Level Sports Nutrition receives mixed feedback from customers, with a notable divide between positive and negative experiences. Many reviewers appreciate the fast delivery, highlighting that their orders arrive promptly and without issues.
However, a significant number of consumers express frustration over order fulfillment, with complaints about missing items, delayed shipments, and lack of customer support. Several customers report that their packages never arrive, leading to feelings of distrust and disappointment. Additionally, some mention misleading promotional requirements that complicate the ordering process. While there are positive remarks about the quality of products, the overall sentiment is marred by the recurring issues with order management and customer service. As a result, the company struggles to maintain a consistently positive reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 844 | 100% | +0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.5 | 8 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.2 | 6 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 1.0 | 8 |
| May 25 | 2.4 | 7 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very fast and good delivery”
“There is no direct way to contact customer support, and you don't receive any confirmation when you send a message vi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 3.8 out of 5 (good) | +4% | 844 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: NXT Level Sports Nutrition is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.5).
500 reviews of NXT Level Sports Nutrition. Filter by what matters to you.
I ordered two packs of 16 protein shots, but I only received the protein and two shots... There is no direct way to contact customer support, and you don't receive any confirmation when you send a message via the form... I log in via Basic-Fit, but the interface always defaults to Dutch. It is not possible to set it to English by default.
Bestelling geweldig en snel, retourneren helaas niet. Bestellen gaat goed en de bestelling is snel ontvangen. Echter, als je een artikel retour stuurt duurt de verwerking hiervan lang en moet je dus zelf nog een mail naar de klantenservice sturen voor een terugbetaling. Ook moet je eerst mailen voor een retourlabel. Het retourproces is echt niet efficiënt en ik hoor niet zelf een mail te sturen voor een terugbetaling.
Wij vonden het museum een erge tegenvaller, in ons opzicht niet het geld waard. Binnen 30 minuten is alles gezien.
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 42% are 1–2★.
Op 17/12/23 een bestelling geplaatst met de Voucher van basic fit. Op de website staat dat het de dag nadien geleverd wordt. 4/1/24 het contactformulier op de website ingevuld, met de vraag of het normaal is dat ik nog niets ontvangen heb. Kreeg ik een mail terug dat ze binnen de 3 dagen antwoorden. Vandaag 11/1/24 nog geen reactie, nog niets ontvangen. Ik kan ze niet bereiken. Maar het geld dat ik moest opleggen op de voucher, dat moest ik uiteraard bij bestelling al betalen. Update: Op 19/1/24 komt de HELFT van mijn bestelling aan. Ik antwoord op hun mail, geen reactie. Ik vul het contact formulier in op de website, geen reactie. Op de site staat, order status: complete. Dus ik vermoed dat de rest van mijn bestelling nooit zal aankomen... Update: Ondertussen heb ik een mail ontvangen. Het product dat ik besteld had, was niet op voorraad. Het bedrag is teruggestort en ik heb een nieuwe kortingscode gekregen. Goede producten, spijtig van de slechte communicatie.
Je n'ai pas encore commandé var je souhaite commandé le "Burner Caps - 120 gélules" il est en rupture de stock depuis le 20 novembre. J'ai mis une notification pour recevoir un mail afin de recevoir l'information quand il est de nouveau disponible et quand je reçois la notif je clique sur le lien et m'informe qu'il est encore en rupture de stock ...
Articles commandé y’a plusieurs semaines, sois disant livré alors que je n’ai rien eu, jai contacter les transporteurs (colis privé ) qui m’ont fait patienter plusieurs jours avant de me dire que effectivement ils avaient perdu mon colis.. sauf que derrière il faut que je me débrouille avec une autre société donc je leur envoie un message et là plus aucune nouvelle depuis 1 mois.. 70 euros disparu dans la nature.. comment es ce possible que personne ne réponde à nos problèmes ??
Vraiment trop lent pour répondre !!! On envoie pleins de mails, on a une ou deux réponses après une attente interminable. Comment est ce possible de commander et payer pour un article alors qu'ils ne l'ont plus en stock et rien n'est indiquée en ligne que le produit est hors stock. 🧐 J'ai demandé un remboursement et j'attends toujours une réponse....... Vraiment déçue
Commande passée suite au bon d'achat reçu avec mon inscription avec basic fit. J'ai commandé le pack de découverte. Pas encore goûté les poudres mais les barres quelques soit le goût sont infecte à mon goût. La pâte est tout molle et pâteuse avec un goût un peu chimique. J'ai goûté vraiment meilleur et pour moins chère. Car en plus de ne pas avoir un goût au top le prix laisse à désirer aussi. Si je parle de la boîte dans laquelle on reçoit la commande... Pas très écologique, une boîte carré en carton de taille moyenne qui rentrerai facilement en boîte au lettre qui est largement suffisante. Hors il mettent cette boîte da's un grand carton qui ne sert à rien car aucune protection dedans et de plus ne rentre pas en boîte au lettre. Bref experience pas ouf, entre prix élevé, qualité de produits pas top... D'autres site français avec fabrication française sont bien meilleurs.
It was the first time I bought something from ur shop but I’m not satisfied bcz the protéine was open
Première commande le 22/12/2022 et toujours à ce jour, pas de nouvelles du colis ainsi que des mails envoyés a ce sujet. J’espère avoir une réponse un jour, un remboursement ou qu’on me renvois mon colis car 2 semaines sans nouvelles me parait un peu long sachant que nxt level dit que pour la livraison en France est de 3-5 jours ouvrable…
Er zaten klonten in
the package was damaged
I've ordered some protein shake and some burner fat caps? The caps gave me extremely bad anxiety, I would see my heartbeats spiking up, feeling dizzy and my hands ended up shaking. This might work differently depending on your body, but it is not for me. I had asked then for a return, since I had one bottle of the burner caps unopened, and sent one of the protein shake back as well as I was meant to travel and couldn't takt it with me. I had to email twice to get a shipping label. Now, the package is received, it's been 3 weeks, and I still didn't get any update on my refund. I tried 3 times to contact the customer service, with no answer. The communication is really bad. Wouldn't order anything from you guys again..
I ordered 2 products on Nov 25th 2022 (Order ORD92271) and since then, it seems post NL lost the package or NXT didn't provide it to them. Contacted them several times by email and through form in their website (as they don't provide phone number) and haven't received any answer yet. PostNL said they must call to request an investigation and resend the package, but so far no luck. I feel helpless as there is no phone number to call and the order was more than 70 EUR. I hope I haven't lost the money. update: after sending several emails, I got a response and a new order was sent. Adding one start to the review, but they need to work on improving customer service SLA and train the staff better.
NXT Level Sports Nutrition is a company dedicated to providing a wide range of sports nutrition products designed to support diverse fitness goals, including weight loss, muscle growth, improved endurance, and overall fitness. Their product lineup features items such as protein bars, including a vegan brownie option, which offers a balanced snack with 15 grams of plant-based protein per serving. The company emphasizes the importance of a varied and balanced diet in conjunction with their nutritional offerings to help customers achieve their individual fitness objectives. Targeting fitness enthusiasts of all levels, NXT Level Sports Nutrition caters to individuals regardless of their body type or frequency of gym visits. The company's commitment to quality is underscored by the scientific validation of their products, which are developed with the assistance of nutrition and physiology experts. Additionally, NXT Level provides useful tools such as calorie and protein calculators to educate consumers on how nutrition can aid in reaching their fitness goals.
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