NXT Level Sports Nutrition is a company dedicated to providing a wide range of sports nutrition products designed to support diverse fitness goals, including weight loss, muscle growth, improved endurance, and overall fitness. Their product lineup features items such as protein bars, including a vegan brownie option, which offers a balanced snack with 15 grams of plant-based protein per serving. The company emphasizes the importance of a varied and balanced diet in conjunction with their nutritional offerings to help customers achieve their individual fitness objectives.
Targeting fitness enthusiasts of all levels, NXT Level Sports Nutrition caters to individuals regardless of their body type or frequency of gym visits. The company's commitment to quality is underscored by the scientific validation of their products, which are developed with the assistance of nutrition and physiology experts. Additionally, NXT Level provides useful tools such as calorie and protein calculators to educate consumers on how nutrition can aid in reaching their fitness goals.
NXT Level Sports Nutrition has a positive customer experience.
NXT Level Sports Nutrition receives mixed feedback from customers, with a notable divide between positive and negative experiences. Many reviewers appreciate the fast delivery, highlighting that their orders arrive promptly and without issues.
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However, a significant number of consumers express frustration over order fulfillment, with complaints about missing items, delayed shipments, and lack of customer support. Several customers report that their packages never arrive, leading to feelings of distrust and disappointment. Additionally, some mention misleading promotional requirements that complicate the ordering process. While there are positive remarks about the quality of products, the overall sentiment is marred by the recurring issues with order management and customer service. As a result, the company struggles to maintain a consistently positive reputation.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.6
844
100%
+0.9
● Low
3.6 / 5 overall
=
844 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.0▲ 0.9
12-month avg
1.5
All-time
3.6
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.0
2
Sep 24
1.0
1
Oct 24
1.0
2
Nov 24
1.5
8
Dec 24
1.0
11
Jan 25
3.0
4
Feb 25
1.2
6
Mar 25
1.0
4
Apr 25
1.0
8
May 25
2.4
7
Jun 25
1.7
6
Jul 25
1.5
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 262 positive reviews
Delivery22%
58 mentions
Fast & efficient21%
54 mentions
Customer service7%
19 mentions
Quality6%
16 mentions
“Very fast and good delivery”
On “Delivery” · Jan 16, 2025
Top complaintsof 209 negative reviews
Customer service17%
36 mentions
Response time3%
7 mentions
Shipping3%
6 mentions
No response2%
5 mentions
“There is no direct way to contact customer support, and you don't receive any confirmation when you send a message vi...”
On “Customer service” · Jul 28, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
Overall rating and review count for this company and similar companies
Slecht SUPER SLECHT, ik heb een drankfles besteelt, en toen ik het ontving was het gebruikt en met een slechte geur, ik heb de claim ingediend en ze hebben me nooit geantwoord, ik moest opnieuw een e-mail sturen en ze stuurden me weer een drankfles maar van het merk Basic-Fit en niet degene die ik besteld bij jullie merk SLECHTE SERVICE.
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The order never reached me, even though the address was inserted correctly. I even reached out to NXT Level to see when my order could reach me, but their answer was far from helpful!
J'ai commandé un shaker il était cassé je l'aurai envoyé un email en expliquant tout sa depuis 10 jours mais aucune réponse ils s'en foutent totalement
My package has disappeared, the local post confirmed this and they said that I should contact NXT to get a refund or resent the order, and NXT can talk to them to fix the issue which is the normal case. However, NXT Customer support is not responding to opened tickets, I opened three already since one month with no reply, and no number to speak with, paid 80 euros for nothing, I will never order again from this website
Premier achat sur NXT, commande passée le 22/12/22 et toujours pas reçue le 07/01/23. Soit 15 jours depuis mon achat.
Encore mieux, NXT prétends avoir envoyé ma commande le 30/12 alors que La Poste affirme être toujours en attente de l'envoi expéditeur.
A ce stade, je n'ai ni colis ni remboursement...
J'espère maintenant pouvoir compter sur le professionnalisme du service client NXT. Je modifierai ce post lorsque je serais en possession de mon colis.
I actually gained weight instead of losing weight. The sleep pattern is also completely messed up.
I train every day for 1 to 2 hours, swimming and cycling in combination with fitness...
Pésimo servicio. Realicé un pedido hace 3 semanas y no se absolutamente nada de mi pedido. Y por otra parte, intento contactar con ellos y no me hacen caso. No se lo recomiendo a nadie.
NXT Level Sports Nutrition is a company dedicated to providing a wide range of sports nutrition products designed to support diverse fitness goals, including weight loss, muscle growth, improved endurance, and overall fitness. Their product lineup features items such as protein bars, including a vegan brownie option, which offers a balanced snack with 15 grams of plant-based protein per serving. The company emphasizes the importance of a varied and balanced diet in conjunction with their nutritional offerings to help customers achieve their individual fitness objectives.
Targeting fitness enthusiasts of all levels, NXT Level Sports Nutrition caters to individuals regardless of their body type or frequency of gym visits. The company's commitment to quality is underscored by the scientific validation of their products, which are developed with the assistance of nutrition and physiology experts. Additionally, NXT Level provides useful tools such as calorie and protein calculators to educate consumers on how nutrition can aid in reaching their fitness goals.