Für Rückfragen war sofort ein…
Für Rückfragen war sofort ein kompetenter Mitarbeiter erreichbar.

Octopus Energy Germany is a sustainable energy provider focused on offering 100% renewable electricity and transparent pricing for residential and business customers. The company simplifies the process of switching energy providers with their unique switch guarantee, ensuring a hassle-free transition to their services. Customers can choose from a variety of energy plans, including options tailored for electricity, gas, and charging solutions for electric vehicles and heat pumps. With a commitment to customer service, Octopus Energy Germany emphasizes a five-star support experience and aims to provide long-term, fair pricing without hidden fees. The company's innovative approach to energy supply is designed to cater to environmentally conscious consumers seeking reliable and affordable energy solutions, making it a suitable choice for both individual households and businesses looking to optimize their energy consumption.
Octopus Energy Germany receives overwhelmingly positive feedback from its customers, who frequently highlight the speed and simplicity of the switching process. Reviewers appreciate the quick and seamless transitions, often noting that the entire application and activation can be completed in under 24 hours.
Many express satisfaction with the friendly and competent staff, emphasizing the excellent communication throughout the process. The user-friendly website and app also contribute to a positive experience, making it accessible for all customers, including older individuals. However, a few reviews mention that responses to email inquiries could be faster, indicating a minor area for improvement. Overall, the sentiment is highly favorable, with most customers expressing their satisfaction and recommending the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 998 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 998 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Bester Service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 998 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 0% | 227 |
Bottom line: Octopus Energy Germany is #2 of 5 on overall rating in this group.
500 reviews of Octopus Energy Germany. Filter by what matters to you.
Over a year ago
Für Rückfragen war sofort ein kompetenter Mitarbeiter erreichbar.
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Für Rückfragen war sofort ein kompetenter Mitarbeiter erreichbar.
Der Antrag und die Abwicklung selbst lief reibungslos. Einfach über die Strom-Vergleichsplattform die Daten eingegeben und Antrag abgeschickt. Innerhalb 24 Stunden hatte Octopus Energy mit meinem bisherigen Versorger alles geklärt und den Wechseltermin fix. So muss es laufen.
Sehr zufrieden, Website sowie App sind sehr übersichtlich und freundlich gestaltet. Der Wechsel ging zudem sehr schnell und einfach, schnelle Bearbeitungszeit
Die Aktivierung zu Octopus waren wenige Klicks. Da der Liefervertrag erst etwas später beginnt, kann ich über die Reale Umstellung noch nichts sagen.
Der Wechsel verlief sehr zügig und ohne Komplikationen. Reibungslos, sehr gut!
Schneller unkomplizierter Wechsel nur die Antworten auf Fragen per e-mail könnten schneller kommen. Ansonsten bin ich immer wieder voll begeistert !! Bin ja nicht das erste Mal bei Oktopus.
Der Anbieterwechsel zu Octopus erfolgte schnell und reibungslos, dem alten wurde schnell gekündigt, insgesamt sehr empfehlendswert!
Der Abschluss ging reibungslos und einfach auch für ältere Kunden. Ich hoffe, dass der Kundenservice so bleibt.
Schnelle Information, ob es mit dem Vertrag klappt ist wichtig und sollte priorisiert werden.
Hallo Ging alles sehr schnell, auch die Kündigung beim Voranbieter, binnen einem Tag. Auch am Telefon waren die Mitarbeiter sehr freundlich.
Vollkommen stressfreier Wechsel, nur sehr wenige Eingaben erforderlich! 👍
Octopus Energy Germany is a sustainable energy provider focused on offering 100% renewable electricity and transparent pricing for residential and business customers. The company simplifies the process of switching energy providers with their unique switch guarantee, ensuring a hassle-free transition to their services. Customers can choose from a variety of energy plans, including options tailored for electricity, gas, and charging solutions for electric vehicles and heat pumps. With a commitment to customer service, Octopus Energy Germany emphasizes a five-star support experience and aims to provide long-term, fair pricing without hidden fees. The company's innovative approach to energy supply is designed to cater to environmentally conscious consumers seeking reliable and affordable energy solutions, making it a suitable choice for both individual households and businesses looking to optimize their energy consumption.
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