Octopus Energy Italia is a renewable energy provider dedicated to making clean energy accessible to all consumers in Italy. The company focuses on delivering competitively priced electricity sourced entirely from renewable origins. Octopus Energy Italia aims to offer transparent and fair pricing, ensuring that customers benefit from stable rates over the long term rather than introductory offers that later increase. Targeting residential and small business customers, Octopus Energy Italia emphasizes a user-friendly experience for switching energy providers. The company's streamlined process allows customers to change their energy supplier in just a few minutes. With a commitment to exceptional customer service, Octopus Energy Italia typically responds to inquiries within one minute, reinforcing its dedication to customer satisfaction and support.
Octopus Energy Italia receives overwhelmingly positive feedback from its customers, who frequently highlight the professionalism and kindness of the staff, particularly mentioning individuals like Elena and Vale for their helpfulness. Reviewers appreciate the clarity of contract terms and the ease of switching tariffs, often noting significant savings and quick responses from the customer service team.
Many express satisfaction with the overall service quality, describing it as efficient and user-friendly. However, a few customers voice concerns regarding billing issues, specifically complaints about being charged incorrectly for non-residential usage, which has led to frustration. Despite this minor criticism, the majority of feedback reflects a strong sentiment of satisfaction and trust in the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1000 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Risposta immediata via w”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
| 4.4 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 0% | 227 |
Bottom line: Octopus Energy Italia 🇮🇹 is #2 of 5 on overall rating in this group.
500 reviews of Octopus Energy Italia 🇮🇹. Filter by what matters to you.
Over a year ago
Si risparmia abbastanza e sono molto gentili specialmente Elena che mi ha contattato
Over a year ago
Già cliente per l’energia elettrica, sono oggi passata con Octopus anche per il gas. Vale e i suoi colleghi super gentili e disponibili, hanno chiarito ogni mio dubbio e aiutata nei vari passaggi. Com... See more
Quick answers to the questions people ask most.
Octopus Energy Italia is the Italian branch of Octopus Energy, a renewable energy supplier that provides electricity and gas services to residential and business customers. The company focuses on providing clean energy solutions and innovative customer service throughout Italy.
Octopus Energy Italia provides electricity and gas supply services for both residential and business customers. They offer various tariff options and focus on renewable energy solutions to help customers reduce their environmental impact.
You can contact Octopus Energy Italia through their official website, customer service phone line, or email support. Specific contact details and hours of operation are available on their official website and customer documentation.
Customer service hours may vary and are subject to change. For the most current information about availability and support hours, please check their official website or contact them directly.
To switch to Octopus Energy Italia, you can apply through their website or contact their customer service team. They will guide you through the switching process and handle the transition from your current energy supplier.
Yes, Octopus Energy Italia focuses on providing renewable energy solutions as part of their commitment to clean energy. They aim to help customers reduce their carbon footprint through sustainable energy options.
Typically, you'll need your current energy bills, property details, and personal identification information. The exact requirements may vary, so it's best to check with their customer service team for a complete list of necessary documents.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Si risparmia abbastanza e sono molto gentili specialmente Elena che mi ha contattato
Già cliente per l’energia elettrica, sono oggi passata con Octopus anche per il gas. Vale e i suoi colleghi super gentili e disponibili, hanno chiarito ogni mio dubbio e aiutata nei vari passaggi. Come ho scritto a loro, solitamente cambio fornitore ogni anno cercando di risparmiare ma forse d’ora in poi non ne avrò più bisogno.
Soddisfatta
Professionali, attenti all'esigenza del cliente, semplici e chiari nelle condizioni di contratto e molto economici nella proposta commerciale. In un mondo come quello dei servizi luce, telefonici, ecc. dove spesso purtroppo i problemi e i disservizi la fanno da padrone Octopus Energy Italia rappresenta una unicità ed eccezionalità positiva. Un ringraziamento in particolare ad AlessandroR che rappresenta e dimostra tutto ciò nel svolgere ottimamente il suo lavoro di assistenza e cura dei clienti. Siete forti continuate così
Dispiaciuta e arrabbiata! Dopo vari solleciti continuano a farmi pagare la fornitura a uso domestico non residenziale. OVVIAMENTE PAGO DI PIÙ! Unica mia residenza la casa dove ho la fornitura! ATTENTI A QUESTA VOCE SULLA BOLLETTA!
Si riesce a parlare in tempi brevissimi con un call center i quali tra l'altro sembrano molto disponibili Ancora la mia esperienza è breve, vedrò in seguito
Molto soddisfatto dalla semplicità su come viene gestito il tutto, dal contratto alla comunicazione
Vale è stata cortese e disponibile. Grande professionista.
Gentilissimi
La gentilezza di VALENTINA M. e il fatto di potere cambiare tariffe senza dover aspettare la fine del contratto Grazie mille Andrea
Sono in via di passaggio ma comunque la facilità di cambio è notevole e anche linterlocuzione con voi è sempre disponibile e veloce
Ho adeguato la tariffa luce dal momento che le nuove tariffe sono più convenienti della precedente che avevo stipulato sempre con octopus. Ilaria è stata veloce e gentile
Serietà efficienza rapidità
Chiarezza risposte
Professionalità e velocità nel rispondere e dare le giuste indicazioni e operare in tempo reale
Sempre disponibili per ogni eventuale dubbio.
Ottimo servizio In poche ore mi hanno risolto il problema e hanno sempre risposto tempestivamente a ogni domanda Grazie Angie🌻
Magnifica questa possibilità di cambiare tariffa ogni volta che esce una più conveniente con un semplice messaggio whatsapp. Grazie Vale !!!
Yes, Octopus Energy Italia provides energy solutions for both residential customers and businesses of various sizes. They offer tailored services to meet different commercial energy needs.
Meter reading instructions depend on your specific meter type (digital, smart meter, or traditional). Octopus Energy Italia provides guidance on their website and through customer service to help you submit accurate meter readings.
Power outages are typically handled by your local distribution network operator, not your energy supplier. However, you can contact Octopus Energy Italia for guidance on who to contact in your area for outage reports and updates.
Smart meter availability and installation policies may vary by region and are often coordinated with local network operators. Contact Octopus Energy Italia directly to inquire about smart meter options for your property.
Octopus Energy Italia typically offers various payment methods including direct debit, online payments, and other convenient options. Specific payment methods and instructions are provided in your customer account and billing information.
Octopus Energy Italia is a renewable energy provider dedicated to making clean energy accessible to all consumers in Italy. The company focuses on delivering competitively priced electricity sourced entirely from renewable origins. Octopus Energy Italia aims to offer transparent and fair pricing, ensuring that customers benefit from stable rates over the long term rather than introductory offers that later increase. Targeting residential and small business customers, Octopus Energy Italia emphasizes a user-friendly experience for switching energy providers. The company's streamlined process allows customers to change their energy supplier in just a few minutes. With a commitment to exceptional customer service, Octopus Energy Italia typically responds to inquiries within one minute, reinforcing its dedication to customer satisfaction and support.
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