The boots was the way it looked on line fantastic I'm so happy it's comfortable.delivery was quick kept up to date…
The delivery was quick kept up to date when it was coming

OFFCUTS Shoes is an online retail outlet that specializes in offering a range of ex-display and end-of-line footwear. Operating under the OFFICE brand, the company provides customers with access to discounted shoes and trainers from well-known brands such as Nike, UGG, adidas, Converse, and more. The platform caters to budget-conscious consumers looking for quality footwear at reduced prices, appealing to a diverse customer base that includes fashion enthusiasts and those seeking practical, stylish options. By focusing on last pairs and ex-display items, OFFCUTS Shoes helps reduce waste while giving customers the opportunity to find unique footwear at competitive prices. The user-friendly website allows shoppers to easily browse and purchase from the selection, ensuring a convenient shopping experience for individuals interested in sustainable fashion choices and value-driven purchases.
Offcuts Shoes receives a mixed response from customers, with many praising the good value and prompt delivery of their products. Reviewers highlight the quality of shoes, noting that items often arrive in great condition and as described, making for a positive shopping experience.
However, significant complaints arise regarding customer service, particularly concerning refunds and order accuracy. Several customers express frustration over delayed refunds and issues with receiving the wrong sizes or incomplete orders. Additionally, the delivery fees, including return costs, are a common point of contention. While some consumers appreciate the budget-friendly options and efficient service, others report dissatisfaction with the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 106 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.6 | 5 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 4.7 | 3 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 3.5 | 4 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 2.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“Good Company to purchase shoes from - with good prices & prompt dispatch / delivery - very pleased with the purchased...”
“It is now 10th August and I have still not been refunded”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.5 out of 5 (good) | 2.6 out of 5 (poor) | −7% | 106 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: OFFCUTS Shoes is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.6).
106 reviews of OFFCUTS Shoes. Filter by what matters to you.
The delivery was quick kept up to date when it was coming
Excellent UGGs - top condition, as described.
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 31% are 1–2★.
I purchased a new pair of women's trainers on 16 May. Two pairs of men's trainers arrived instead. One whole month and 13 emails later: No trainers; No refund; No apology; 3 failed pick-ups of the men's trainers by Yodel; and no way of escalating to a senior manager to resolve. And now I am told that I will not get a refund until an unknown gentleman returns my misdirected order too. Looking at the one star reviews this company clearly has major problems in its operations that have gone on for years.
I would give zero. This may be a scam company or having a bad week but my order has still now been delivered on a next day service. It’s been 4 days. They keep saying there is an address issue with Yodel. Which is nonsense because I’ve confirmed it 2 times already. Offcuts have no telephone so be warned. You need to wait 24 hours for them to email you back. If you want a smooth process that’s hassle free just pay the extra £10 and buy them in a shop.
What a fantastic way to help the Unemployed people of the UK in these times of hardship. Depending on the grade you require they do an ingenious way of grading the footwear to be sold. I have purchased 2 pairs of trainers the last being an off-white pair of Adidas hi-tops, and they are brilliant, really comfortable. I know where to come the next time. An Easy website to maneuver through and the secure payment is brilliant. Many thanks given to Offcuts shoes 10/10.
Bought some Veja trainers. The colourway was the opposite to what was pictured. So instead of mostly black they were mostly white. I returned them. But my postage both ways should have been refunded as it was their mistake but it was not. They've lost nothing but I'm out of pocket by £8 because they sent me the wrong product. Avoid.
Can't fault the service I received with my order. Saved approx £40 (30%) of RRP, and the Birkenstocks I received were absolutely immaculate. Order to delivery was about 3 days, which I expected with not paying for fast delivery, and I was kept informed of progress the whole time. Will definitely be using Offcuts again.
Good service
If I could give this company zero stars, I would. I placed an order with Offcut Shoes on 30th June. The tracking from Yodel claimed it was delivered, but I never received the parcel. From that point on, my experience with Offcut Shoes has been nothing short of disgraceful. I contacted them immediately to explain I hadn’t received my order, yet instead of taking responsibility, they insisted it had been delivered and made me go back and forth via email for weeks with every single human who works in that customer service team. They then made me fill out a “non-receipt” disclaimer form for an investigation as if I was the one at fault. It is now 10th August and I have still not been refunded. The parcel has never turned up, yet the way I’ve been treated has been unbelievably rude, dismissive, and unhelpful. The customer service is shockingly poor no urgency, no accountability, and no resolution. They keep acting as though I’ve received the parcel when I haven’t, and have shown no concern for the fact that I’ve been left out of pocket for over six weeks. I will now be taking legal action because this is completely unacceptable. I would never recommend this company to anyone if something goes wrong with your order, don’t expect them to care or resolve it.
I would not trust the the grading of these shoes. I received a pair of ‘great condition G2’ shoes today. One was marked as expected but also heavily faded not ‘slightly faded’ and had also been scrubbed as could feel due to the suede being rough in texture compared to the non affected shoe. A real shame. Attempted contacting customer service but had generic response which didn’t actually address my concerns.
I ordered two pairs of shoes, but was told after my order was accepted and paid for, that one pair was no longer available. Even so, the full delivery cost was still applied, and if I choose an alternative pair then delivery will apply to those too.
OFFCUTS Shoes is an online retail outlet that specializes in offering a range of ex-display and end-of-line footwear. Operating under the OFFICE brand, the company provides customers with access to discounted shoes and trainers from well-known brands such as Nike, UGG, adidas, Converse, and more. The platform caters to budget-conscious consumers looking for quality footwear at reduced prices, appealing to a diverse customer base that includes fashion enthusiasts and those seeking practical, stylish options. By focusing on last pairs and ex-display items, OFFCUTS Shoes helps reduce waste while giving customers the opportunity to find unique footwear at competitive prices. The user-friendly website allows shoppers to easily browse and purchase from the selection, ensuring a convenient shopping experience for individuals interested in sustainable fashion choices and value-driven purchases.
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