No refund of the shipping costs
The package with the goods never arrived. OPP collected the shipping and service fees, but did not refund them.

Online Payment Platform is a specialized payment processing solution designed for platforms and marketplaces. The company provides a comprehensive suite of services that enables businesses to accept and process secure payments through a variety of local and international methods. With features such as customizable checkout experiences, multi-split transactions, and escrow services, Online Payment Platform ensures that both consumer-to-consumer (C2C) and business-to-consumer (B2C) transactions are managed efficiently and securely. Targeting online marketplaces and platforms, the company offers white-label and API solutions that allow clients to integrate payment processing seamlessly. Its offerings include robust onboarding processes for merchants, support for multiple currencies, and compliance with industry regulations such as PSD2. By focusing on optimizing payment journeys, Online Payment Platform aims to enhance the overall transaction experience for both businesses and their customers.
The Online Payment Platform receives mixed reviews, with a notable portion of customers praising its speed and service quality. Many reviewers highlight the prompt assistance in resolving issues, with comments like "schnelle Hilfe bei Problemen" and "goede afhandeling" indicating satisfaction with the support provided.
However, there are significant complaints regarding fees and the handling of refunds, with some users expressing frustration over service fees for situations beyond their control and delays in receiving money back. Specific criticisms include issues with the return process and a lack of transparency in certain transactions. Despite these challenges, the overall sentiment leans positive, as many customers appreciate the platform's efficiency and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.5 | 780 |
| Jul 25 | 3.5 | 220 |
| Aug 25 | 3.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Problem situation was dealt with promptly but the deduction of a service fee for a situation which is entirely not of...”
“Ich habe am 11”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,060 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | — | 1,060 |
Bottom line: Online Payment Platform is #5 of 5 on overall rating in this group. On quality, JustCover Travel Insurance scores higher (5.0 vs 2.4).
500 reviews of Online Payment Platform. Filter by what matters to you.
The package with the goods never arrived. OPP collected the shipping and service fees, but did not refund them.
Goede en duidelijke informatie, ruime tijd om te reageren, goede afhandeling.
Snelle afwikkeling van de afhandeling. Alleen jammer dat je voor de verzendkosten weer bij Marktplaats moet zijn.
Problem wurde gelöst! absolut empfehlenswert
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 36% are 1–2★.
Ich kann an der Stelle nur eine eingeschränkte Bewertung abgeben. Es hat am Ende alles gut funktioniert und zur gewünschten Rückerstattung geführt. Vorausgegangen war allerdings eine Einigung mit dem Verkäufer diesbezüglich. Wie die Plattform funktioniert wenn gegensätzliche Standpunkte vorhanden sind kann ich nicht einschätzen. Für mich und den Verkäufer war es auch nicht ganz ohne Hürde über die Plattform zu agieren da der Zugang nicht so ganz "idiotensicher" ist und man dabei nicht sicher ist die richtige Aktion auszulösen. Da wäre mehr Eindeutigkeit hilfreich.
Geen idee hoor
Heel goed opgelost
Kulante und schnelle Regulierung
Vriendelijk, netjes afgehandeld, goede service
angemssene Reaktionszeit. Das Geld ist dann sehr schnell wieder zurück.
Online Payment Platform is a specialized payment processing solution designed for platforms and marketplaces. The company provides a comprehensive suite of services that enables businesses to accept and process secure payments through a variety of local and international methods. With features such as customizable checkout experiences, multi-split transactions, and escrow services, Online Payment Platform ensures that both consumer-to-consumer (C2C) and business-to-consumer (B2C) transactions are managed efficiently and securely. Targeting online marketplaces and platforms, the company offers white-label and API solutions that allow clients to integrate payment processing seamlessly. Its offerings include robust onboarding processes for merchants, support for multiple currencies, and compliance with industry regulations such as PSD2. By focusing on optimizing payment journeys, Online Payment Platform aims to enhance the overall transaction experience for both businesses and their customers.
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