Outlet ASICS is the official online store for ASICS, a globally recognized brand specializing in high-performance running shoes and athletic clothing. The platform offers a wide range of products designed to enhance athletic performance, including running shoes, gym shoes, and apparel for both men and women. With a focus on comfort and support, ASICS features innovative technologies in their footwear, such as the GEL-SAIUN™ and GEL-JADEITE™ models. Targeting fitness enthusiasts, runners, and individuals seeking quality athletic gear, Outlet ASICS provides a user-friendly shopping experience with benefits such as free delivery on orders over €50 and free returns. Additionally, customers can join the OneASICS™ loyalty program to enjoy exclusive discounts and promotions. The website facilitates easy navigation through various product categories, ensuring that customers can find the right gear to meet their athletic needs.
Outlet Asics receives predominantly negative feedback, with many customers expressing frustration over service issues and refund processes. Reviewers frequently report problems with order confirmations and payment methods, highlighting a lack of responsiveness from customer service.
Complaints about delays in shipping and difficulties in returning items are common, with some feeling that the company operates like a scam. However, a small percentage of customers do praise the quality of Asics products and mention positive experiences with specific staff members, noting helpful advice and competitive pricing. Despite these few positive remarks, the overwhelming sentiment reflects dissatisfaction with the overall service and reliability of the outlet. Overall, the sentiment is largely negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 100 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.2 | 9 |
| Oct 24 | 2.0 | 7 |
| Nov 24 | 2.6 | 8 |
| Dec 24 | 2.8 | 4 |
| Jan 25 | 1.9 | 14 |
| Feb 25 | 1.9 | 14 |
| Mar 25 | 2.3 | 12 |
| Apr 25 | 1.8 | 13 |
| May 25 | 2.8 | 10 |
| Jun 25 | 1.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“I am very satisfied with the purchase and delivery from de ASICS Outlet in the Netherlands”
“Well i wouldn't have thought the customer service would be as terrible as it is and they don't care”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.8 out of 5 (poor) | −12% | 100 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Outlet Asics is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.5).
100 reviews of Outlet Asics. Filter by what matters to you.
Mit dem Handy kann man weder mit Paypal noch mit Visa bezahlen. Mit dem PC ging es. Aber das Geld ist weg. Und die "Order" taucht nirgens wo auf. Eine Bestägtigungsmail gibt es auch nicht. Toll. Ich berichte weiter. Mal sehen, ob da irgend was geliefert wird...
Önskar att jag läst andras recenssioner innan jag beställde från detta bluff-företag. Returnerade 2 par skor enligt alla konstens regler i ett och samma paket (samma låda som jag mottog paren i). Får bekräftelse på att de mottagit båda paren, men får bara återbetalt för ett par. Kontaktar dem och får snabbt svar att de ber om ursäkt och blir bjuden på en rabatt. Någon vecka senare har jag fortfarande inte fått betalt och när jag kontaktar dem igen , förnekar dem att de mottagit detta och att de är ledsna över min oärlighet. KÖP INTE FRÅN DETTA FÖRETAG!
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Beställde skor som tyvärr var för stora så gjorde retur enligt instruktionerna, hörde inget på flera veckor och skickade förfrågan via webbplats som är enda kontaktvägen. Jag kan följa min retur och se att den kommit tillbaka 15 maj, jag får först ett positivt svar att återbetalning ska påbörjat inom 5 bankdagar och att de ser att min retur kommit tillbaka i lager. Därefter från jag svar i samma tråd att jag inte har något ärende alls hos dem och att de avslutar mitt ärende. Jag har svarat med skärmdumpar på alla bevis men inte hört något så nu blir det polisanmälan om bedrägeri. Beställ inget härifrån!!!
Jag fick de produkter jag beställt, men valde av skäl att skicka tillbaka en av dessa. Jag skapade en retur (genom deras halvkonstiga returrutin) och skickade paketet. När det gått 15 dagar hörde jag av mig och frågade var min återbetalning blev av. De svarade med att det inte finns någon skapad retur och att de därför stänger ner ärendet (?) Tillika har de ingen kundtjänst (varken chat, e-mail eller telefon), varpå uppkomsten av flera Red flags - något jag önskar att jag kollade upp innan jag beställde mina skor. Nu väntar en anmälning. Jag vill även avråda er att beställa från detta företag!
Jeg er lidt bange for det er en scam side. For lidt siden købte jeg et par løbesko via deres side. Jeg fik også ret hurtigt en besked i min Post Nord app, om at der var en pakke til afsendelse men at de (Post Nord) ikke havde modtaget den endnu. Så sker der så bare ikke mere. Skoene er på lager og alligevel har de brugt en uge på "ikke" at få dem sendt. Når man så skriver til kundeservice, så får man et svar om at den allerede er sendt afstand, med et tracking-link, som bekræfter at den ikke er sendt. Skriver man så tilbage og forklarer at deres link netop siger at pakken ikke er sendt, så får man bare et nyt svar om at de har sendt den. Hvis ikke skoene er på lager hvorfor så ikke bare være ærlig? Eller er det fordi det er en fup side og de aldrig har haft skoene til at begynde med.?
Estafa, pagué en abril unas zapatillas y no las he recibido. Ahora me dicen que el pedido no se corresponde con ninguno...
Well i wouldn't have thought the customer service would be as terrible as it is and they don't care. You would think a brand like they are would offer a better service, the experience I am still going through to tell is way too long. I do not expect to pay £120 for a pair of trainers have them for 5 months to get told it is not a manufacturer fault I have lifted the sole with the type of exercise I do. The trainers were bought at an outlet store, I went back with my trainers whilst there the shop assistant was lifting the sole and has made it worse, he told me he didn't have a mystic ball to actually tell how it has happened but is definitely not manufacturer fault (so it's me) they did offer me 20% discount off another pair! How is laughed as said if trainers only last 5 months i will never buy from these again. What is more disappointing is that I didn't even need new trainers as my new balance trainers are perfectly good even after over a year of training in nearly everyday. I am in the process with customer service and have emailed photos explained my issue in store however I am told to go back in the store for them to help.... not sure of what part they don't understand I already have hence me needing help from the experience team! Yep true it is and experience for sure.
Geld wird sofort abgebucht, die Ware ewig nicht versendet. Wir warten heute noch und niemand antwortet auf Email
Dette er dessverre noe tilsvarende en scam eller bare en gjeng som drittere i kundene. Ventet en uke på sko som skulle ta 3-5 dager , Skoene er fortsatt bare»registrert» hos transportør og skal være heldig om de noen gang dukker opp.
This company has the worse customer service in australia. Shoes were faultty and had a hole after a few months. They claimed i was taking off my shoes without untying my laces (whihc i have never done in my life). The lady in service did not even listen or read my mails. Sorry but for such company they are very dissapointing. I bought over the years at least 20 pairs and will now change to anothrf brand and continue to write poor review till somebody in their ivory tower (HQ) wakes up
Online schoenen besteld en betaald, week later nog steeds geen ontvangstbevestiging noch verzendinfo. Online gezocht op bestelnummer, geeft slechts status 'niet verzonden'. Mail naar klantenservice wordt niet beantwoord, telefonische hulplijn is onbemand (zit nu al een kwartier naar k*tmuziek te luisteren, soms ondebroken door computerstem met melding ' al onze specialisten zijn niet beschikbaar, blijf aan de lijn." Wat een waardeloze club, verwacht je toch niet van zo'n wereldmerk.
Site totalement faux....les avis positifs sont de faux avis....les phrases sont mal tourné la grammaire et le vocabulaire utilisé n ont rien de réel....fuyez...
Belachelijke service. Schoenen besteld en het binnenwerk was na 3 maanden compleet gescheurd. Retour sturen kan niet en een normaal antwoord krijg ik ook niet. Ik mocht voor het aankoop bedrag nieuwe schoenen uitzoeken, terwijl er geen een paar schoenen in deze prijs klasse waren...
Jeg har ventet 2 uger på et par sko jeg ikk har set synet af endnu. De smider den på PostNord og PostNord smider dem på asics . Pakken er ikke afsendt for denne taber virksomhed endnu
Wenn es 0 Sterne gäbe dann wäre es noch gut bewertet, reine Zeitverschwendung! Wir versuchen seit Tagen Ware für 450 Euro zu bestellen, leider kann man nicht bezahlen….. Haben offensichtlich ein Problem mit der Website und schieben es auf den Kunden. An der Kreditkarte liegt es nicht wir haben das mehrfach prüfen lassen! Nicht mehr zu empfehlen, leider!
Outlet ASICS is the official online store for ASICS, a globally recognized brand specializing in high-performance running shoes and athletic clothing. The platform offers a wide range of products designed to enhance athletic performance, including running shoes, gym shoes, and apparel for both men and women. With a focus on comfort and support, ASICS features innovative technologies in their footwear, such as the GEL-SAIUN™ and GEL-JADEITE™ models. Targeting fitness enthusiasts, runners, and individuals seeking quality athletic gear, Outlet ASICS provides a user-friendly shopping experience with benefits such as free delivery on orders over €50 and free returns. Additionally, customers can join the OneASICS™ loyalty program to enjoy exclusive discounts and promotions. The website facilitates easy navigation through various product categories, ensuring that customers can find the right gear to meet their athletic needs.
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