Outlet ASICS is the official online store for ASICS, a globally recognized brand specializing in high-performance running shoes and athletic clothing. The platform offers a wide range of products designed to enhance athletic performance, including running shoes, gym shoes, and apparel for both men and women. With a focus on comfort and support, ASICS features innovative technologies in their footwear, such as the GEL-SAIUN™ and GEL-JADEITE™ models. Targeting fitness enthusiasts, runners, and individuals seeking quality athletic gear, Outlet ASICS provides a user-friendly shopping experience with benefits such as free delivery on orders over €50 and free returns. Additionally, customers can join the OneASICS™ loyalty program to enjoy exclusive discounts and promotions. The website facilitates easy navigation through various product categories, ensuring that customers can find the right gear to meet their athletic needs.
Outlet Asics receives predominantly negative feedback, with many customers expressing frustration over service issues and refund processes. Reviewers frequently report problems with order confirmations and payment methods, highlighting a lack of responsiveness from customer service.
Complaints about delays in shipping and difficulties in returning items are common, with some feeling that the company operates like a scam. However, a small percentage of customers do praise the quality of Asics products and mention positive experiences with specific staff members, noting helpful advice and competitive pricing. Despite these few positive remarks, the overwhelming sentiment reflects dissatisfaction with the overall service and reliability of the outlet. Overall, the sentiment is largely negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 100 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.2 | 9 |
| Oct 24 | 2.0 | 7 |
| Nov 24 | 2.6 | 8 |
| Dec 24 | 2.8 | 4 |
| Jan 25 | 1.9 | 14 |
| Feb 25 | 1.9 | 14 |
| Mar 25 | 2.3 | 12 |
| Apr 25 | 1.8 | 13 |
| May 25 | 2.8 | 10 |
| Jun 25 | 1.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“I am very satisfied with the purchase and delivery from de ASICS Outlet in the Netherlands”
“Well i wouldn't have thought the customer service would be as terrible as it is and they don't care”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.8 out of 5 (poor) | −12% | 100 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Outlet Asics is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.5).
100 reviews of Outlet Asics. Filter by what matters to you.
Over a year ago
Mit dem Handy kann man weder mit Paypal noch mit Visa bezahlen. Mit dem PC ging es. Aber das Geld ist weg. Und die "Order" taucht nirgens wo auf. Eine Bestägtigungsmail gibt es auch nicht. Toll. Ich b... See more
Over a year ago
Önskar att jag läst andras recenssioner innan jag beställde från detta bluff-företag. Returnerade 2 par skor enligt alla konstens regler i ett och samma paket (samma låda som jag mottog paren i).... See more
Over a year ago
asics outlet portugal NEVER EVER ORDER HERE ! Watch out, they dont help with a lost order, there is a dumb bot totally unhelpful.
Over a year ago
Beställde skor som tyvärr var för stora så gjorde retur enligt instruktionerna, hörde inget på flera veckor och skickade förfrågan via webbplats som är enda kontaktvägen. Jag kan följa min retur och s... See more
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Mit dem Handy kann man weder mit Paypal noch mit Visa bezahlen. Mit dem PC ging es. Aber das Geld ist weg. Und die "Order" taucht nirgens wo auf. Eine Bestägtigungsmail gibt es auch nicht. Toll. Ich berichte weiter. Mal sehen, ob da irgend was geliefert wird...
Önskar att jag läst andras recenssioner innan jag beställde från detta bluff-företag. Returnerade 2 par skor enligt alla konstens regler i ett och samma paket (samma låda som jag mottog paren i). Får bekräftelse på att de mottagit båda paren, men får bara återbetalt för ett par. Kontaktar dem och får snabbt svar att de ber om ursäkt och blir bjuden på en rabatt. Någon vecka senare har jag fortfarande inte fått betalt och när jag kontaktar dem igen , förnekar dem att de mottagit detta och att de är ledsna över min oärlighet. KÖP INTE FRÅN DETTA FÖRETAG!
asics outlet portugal NEVER EVER ORDER HERE ! Watch out, they dont help with a lost order, there is a dumb bot totally unhelpful.
Beställde skor som tyvärr var för stora så gjorde retur enligt instruktionerna, hörde inget på flera veckor och skickade förfrågan via webbplats som är enda kontaktvägen. Jag kan följa min retur och se att den kommit tillbaka 15 maj, jag får först ett positivt svar att återbetalning ska påbörjat inom 5 bankdagar och att de ser att min retur kommit tillbaka i lager. Därefter från jag svar i samma tråd att jag inte har något ärende alls hos dem och att de avslutar mitt ärende. Jag har svarat med skärmdumpar på alla bevis men inte hört något så nu blir det polisanmälan om bedrägeri. Beställ inget härifrån!!!
Jag fick de produkter jag beställt, men valde av skäl att skicka tillbaka en av dessa. Jag skapade en retur (genom deras halvkonstiga returrutin) och skickade paketet. När det gått 15 dagar hörde jag av mig och frågade var min återbetalning blev av. De svarade med att det inte finns någon skapad retur och att de därför stänger ner ärendet (?) Tillika har de ingen kundtjänst (varken chat, e-mail eller telefon), varpå uppkomsten av flera Red flags - något jag önskar att jag kollade upp innan jag beställde mina skor. Nu väntar en anmälning. Jag vill även avråda er att beställa från detta företag!
Jeg er lidt bange for det er en scam side. For lidt siden købte jeg et par løbesko via deres side. Jeg fik også ret hurtigt en besked i min Post Nord app, om at der var en pakke til afsendelse men at de (Post Nord) ikke havde modtaget den endnu. Så sker der så bare ikke mere. Skoene er på lager og alligevel har de brugt en uge på "ikke" at få dem sendt. Når man så skriver til kundeservice, så får man et svar om at den allerede er sendt afstand, med et tracking-link, som bekræfter at den ikke er sendt. Skriver man så tilbage og forklarer at deres link netop siger at pakken ikke er sendt, så får man bare et nyt svar om at de har sendt den. Hvis ikke skoene er på lager hvorfor så ikke bare være ærlig? Eller er det fordi det er en fup side og de aldrig har haft skoene til at begynde med.?
Estafa, pagué en abril unas zapatillas y no las he recibido. Ahora me dicen que el pedido no se corresponde con ninguno...
Vendeuse compétente et d’excellent conseil. Adapter au client et à sa pratique sportive. Souriante De plus prix intéressant À recommander
Jeg bestilte et par løbesko, men blev bekymret da jeg læste anmeldelser her. Jeg skrev samme dag om annullering af ordren, der blev besværet inden for et døgn. Skoene er komme som lovet, inden for tidsfristen. Så ikke nogen dårlig oplevelse herfra 👍🏼
Well i wouldn't have thought the customer service would be as terrible as it is and they don't care. You would think a brand like they are would offer a better service, the experience I am still going through to tell is way too long. I do not expect to pay £120 for a pair of trainers have them for 5 months to get told it is not a manufacturer fault I have lifted the sole with the type of exercise I do. The trainers were bought at an outlet store, I went back with my trainers whilst there the shop assistant was lifting the sole and has made it worse, he told me he didn't have a mystic ball to actually tell how it has happened but is definitely not manufacturer fault (so it's me) they did offer me 20% discount off another pair! How is laughed as said if trainers only last 5 months i will never buy from these again. What is more disappointing is that I didn't even need new trainers as my new balance trainers are perfectly good even after over a year of training in nearly everyday. I am in the process with customer service and have emailed photos explained my issue in store however I am told to go back in the store for them to help.... not sure of what part they don't understand I already have hence me needing help from the experience team! Yep true it is and experience for sure.
Geld wird sofort abgebucht, die Ware ewig nicht versendet. Wir warten heute noch und niemand antwortet auf Email
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Mi hanno mandato e-mail di conferma dell' ordine. Mi hanno mandato il tracking quando è stato spedito il pacco e infine quando il pacco è stato affidato al corriere. Ero scoraggiata dopo aver letto giudizi negativi. Solo 2 stelle. Ma devo dire sono stati molto corretti. BRT però non consegna pur mandando mail di consegna in quel giorno. Deve intervenire il titolare del fermo point. Asics outlet affidabile.
Had a pair of Kayano 29s bought on 10/01. There was a hole where the big toes sits. For context, I’m 71, walk the dogs (no marathon running here), wear socks and trim my toe nails. Clearly this is unacceptable quality. Corresponded with ASICS.com.au and was told to take them back to place of purchase, outlet centre Canberra. Just to be clear, I really liked these shoes, they were exactly what I wanted, comfortable with an excellent fit. I did as suggested and took the defective shoes back to ASICS outlet Canberra. The sales assistant was somewhat combative. Asked for receipt, asked to see the email from ASIC, I showed hm both. He then told me since it was 5 Months since purchase he could not give a refund only a store credit (which I think is total bullshit - the product was/is defective). We looked at other shoes then I worked out it was only 4 months since purchase. I told him that, then he said well it’s 3 months only can we give a refund. I told him he was making it up as we go along. He eventually agreed to refund. He did not offer another pair of Kayano 29s (I guess they did not have any). He did offer a pair of Kayano 30s if I paid the $50+ extra (there was no goodwill: well we’ll give you a pair of Kayano 30 in exchange). So I eventually got the refund and went and bought a pair of Adidas Ultraboost. Why, when products are obviously faulty and not fit for purpose, don’t stores just do the right thing by their customers. The amount of business you lose by having no customer focus must be staggering. So great customer service, how to keep people coming back. I passed this back to asics who thanked me and said they would pass on the feedback.
I ordered a pair of shoes on the 25th of April and the tracking never updated from "waiting for pickup". I sent an email to ask where they were and got no reply, 2nd email also no reply. Online chat was woeful with no actual people to speak to. Finally called a number for Asics and was told the item actually wasn't available and I'll receive a refund tomorrow. I don't really believe I'll get the refund. No idea what has happened to this company - I've used them for about 6 years with no issues. And now they seem to be terrible. Update: Surprisingly, I did actually get my refund
Jeg har kun gode ting at sige. Ligesom andre var jeg også en smule tilbageholdende med at bestille fra hjemmesiden, men jeg tog alligevel chancen, og jeg har intet ondt at sige. Jeg fik hurtigt en bekræftelsesmail, og jeg fik også en forventet leveringsdato. Pakken kom til tiden, som den skulle. For mit eget vedkommende gjorde den længere leveringstid ikke noget, da jeg tror, det bare tager lidt tid at få pakken overdraget til PostNord, da de nok sender fra et lager lidt længere væk. Så hvis man bare er en smule tålmodig, så kommer pakken frem - det gjorde den i hvert fald for mig. Fra jeg fik mailen om, at min pakke nu var på vej, så gik der 8 dage (ikke medtaget weekender). Processen alt i alt tog omkring 11-12 dage. Alt godt.
Unbelievable ripoff!!! Avoid like the plague. Ordered weeks ago, tracking says sent to courier, they say it was cancelled. They don't answer phone and won't refund my £130. A big part of the Internet ripoff culture.
Dette er dessverre noe tilsvarende en scam eller bare en gjeng som drittere i kundene. Ventet en uke på sko som skulle ta 3-5 dager , Skoene er fortsatt bare»registrert» hos transportør og skal være heldig om de noen gang dukker opp.
Je ne comprends pas tout ces mauvais avis. J'en suis à ma troisième commande de trabuco, des chaussures de trail, et il n'y a eu aucun problème. Je les ai payé le 2/3 du prix. Je les ai reçues dans un délai acceptable (10 jours). Peut-être qu'il faut bien vérifier qu'il s'agit bien du site outlet.asics.com car plusieurs personne parle d'un faux site.
When I read the comments here I was afraid that something would go wrong with the sending of my purchase, but I also read good comments. My purchase arrived like planned (earlier though!) and I payed a fair price for my new tennis! I am very satisfied with the purchase and delivery from de ASICS Outlet in the Netherlands.
Outlet ASICS is the official online store for ASICS, a globally recognized brand specializing in high-performance running shoes and athletic clothing. The platform offers a wide range of products designed to enhance athletic performance, including running shoes, gym shoes, and apparel for both men and women. With a focus on comfort and support, ASICS features innovative technologies in their footwear, such as the GEL-SAIUN™ and GEL-JADEITE™ models. Targeting fitness enthusiasts, runners, and individuals seeking quality athletic gear, Outlet ASICS provides a user-friendly shopping experience with benefits such as free delivery on orders over €50 and free returns. Additionally, customers can join the OneASICS™ loyalty program to enjoy exclusive discounts and promotions. The website facilitates easy navigation through various product categories, ensuring that customers can find the right gear to meet their athletic needs.
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