Staff were kind and really helpful
Staff were kind and really helpful. After a mix up(my fault) the lovely Jade and team made sure the Rats arrived in a timely manner. Thank you for going above and beyond guys!

Oz Medical Supply is a comprehensive online retailer specializing in home medical supplies and mobility aids. The company offers a wide range of products, including incontinence supplies, wound care items, physical therapy equipment, and a variety of patient care apparel. With a focus on accessibility, Oz Medical Supply provides two-day delivery for customers in need of essential medical products, making it a convenient resource for individuals, caregivers, and healthcare providers. Targeting consumers looking for reliable home medical solutions, Oz Medical Supply aims to meet the diverse needs of its clientele by offering an extensive selection of items designed to improve quality of life and promote independence. The company's user-friendly website allows customers to easily browse and purchase necessary supplies, thereby ensuring prompt and efficient service.
Ozmedical receives a mix of feedback from its customers, with a notable 76% expressing positive experiences. Many reviewers praise the company's service, highlighting fast shipping and easy ordering processes.
Customers appreciate the courteous and knowledgeable staff, with several noting excellent communication during their interactions. However, there are significant complaints regarding order fulfillment, with some consumers reporting issues such as receiving the wrong product or delays in delivery. A few customers express frustration over unfulfilled orders and lack of updates on their status. Despite these concerns, the overall sentiment leans positive, with many indicating they would return for future purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 68 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 3.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 68 most recent reviews.
“When there was a issue with the shipping, you responded with care”
“Some days went by, and I had not received a shipping notification and became concerned”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 68 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Ozmedical is #4 of 5 on overall rating in this group. On quality, PRO Test scores higher (5.0 vs 3.8).
68 reviews of Ozmedical. Filter by what matters to you.
Staff were kind and really helpful. After a mix up(my fault) the lovely Jade and team made sure the Rats arrived in a timely manner. Thank you for going above and beyond guys!
The 3M Masks were of high quality. A friend of mine bought the same exact mask on Amazon and the straps keep breaking. I can rewear my 3M masks for weeks and have no problem with the straps breaking. Shipping and customer service excellent. You actually talk to a live person immediately. I see Ozmedical as highly trusted provider of medical supplies!
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Product is exactly as described. Shipped quickly. Reasonable price too.
Ordered RAT kits (advertised as in stock on website) on 4th Jan. Business was closed until 7th Jan but on 7th Jan received email saying they were busy and wouldn't be answering the phone or email enquiries. Furthermore, wouldn't be sending any updates and possibly not informing me when/if my product was shipped. Terrible terrible customer service. After sending 2 polite enquiry emails (thinking I'd been scammed) I lodged a dispute with Paypal. Received communication from Oz Medical later that night saying they'd sent it that day and could I remove dispute. It took AusPost 3 more days to register that the items had been received by them. It's 4th Feb and I'm still waiting for my express post item that was allegedly posted on 28th Jan. The email I received from Oz Medical explained they're a small family-run business. Sorry guys, I get that we're all affected by covid-19 but going into radio silence with your customers is not the solution. I spent just under $100 with this business and I'm sure as a small family-run business every $100 makes an impact for them. Perhaps they should consider the impact that $100 can have on other families or individuals instead of not giving a toss about their customers and looking like scammers
I ordered RAT's on 8th of Jan. It is 2nd Feb and still no word. I think I've been scammed!
Hence the four stars.
Fast, efficient, professional, order and shipping email confirmations. Excellent. This is a legitimate medical supply company with legitimate N95 masks. Highly recommend.
As others have stated, the order was not received despite the website stating shipped in 5 days and stating the product was available from 7/1/22. I'm left wondering if they really did have any Rapid anti gen in stock . Impossible to communicate with. AVOID
Agree with the others, ordered Over a week ago and still no shipping on my order, I ordered through PayPal so I out a dispute through them, hopefully I get my refund, buyers beware!
Same issue as last persons rating, ordering RAT tests. Website said in stock and was shipping as of the 7th Jan, its now 14th Jan and have had no response from company as to whats happening with my order. I have phoned and left 2 emails so far. Courtesy would be to at least contact the customer. Not happy with communication efforts of this company.
Quick! Every order arrives in great time! Thank you for exceptional service!
Company does not update tracking numbers at all. The owner DOES NOT respond to emails on time. No one responds to messages sent through Web Site. They do send the product on time, but I can never get tracking or service from this company. Will no longer do business. If you are looking for good service - stay away!
Great 😊 I order a lot of this product .. always good and very protective
Called and explained the way the N95 masks were packaged. Very thoughtful response.
Oz Medical Supply is a comprehensive online retailer specializing in home medical supplies and mobility aids. The company offers a wide range of products, including incontinence supplies, wound care items, physical therapy equipment, and a variety of patient care apparel. With a focus on accessibility, Oz Medical Supply provides two-day delivery for customers in need of essential medical products, making it a convenient resource for individuals, caregivers, and healthcare providers. Targeting consumers looking for reliable home medical solutions, Oz Medical Supply aims to meet the diverse needs of its clientele by offering an extensive selection of items designed to improve quality of life and promote independence. The company's user-friendly website allows customers to easily browse and purchase necessary supplies, thereby ensuring prompt and efficient service.
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