Parker & Sons is a reputable home services company based in Phoenix, Arizona, specializing in HVAC, plumbing, and electrical services. Established in 1974, the company offers a comprehensive range of services, including air conditioning and heating repairs, plumbing maintenance, electrical installations, and more. With a commitment to providing timely and reliable service, Parker & Sons caters to both residential and commercial customers seeking expert solutions for their home comfort needs. Recognized for its industry knowledge and customer satisfaction, Parker & Sons has earned an A+ rating with the Better Business Bureau. The company operates 24/7, ensuring that customers can access essential services without extra charges for nights, weekends, or holidays. By focusing on quality workmanship and customer care, Parker & Sons has become a trusted choice for homeowners in the Phoenix area looking for dependable HVAC, plumbing, and electrical services.
Parker & Sons receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers commend the quality of service and professionalism of technicians like Scott Swenson and Chris Olsen, many others criticize the company's pricing and reliability.
Consumers frequently mention inflated fees, with quotes for simple repairs reaching exorbitant amounts, leading them to seek alternatives. Additionally, there are numerous complaints about poor communication and missed appointments, with some customers left waiting for hours without service. Despite a few positive experiences highlighting prompt service and knowledgeable staff, the overall sentiment leans negative due to the prevalence of complaints regarding costs and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 5.0 | 1 |
| Sep 25 | 3.7 | 3 |
| Oct 25 | — | 0 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | — | 0 |
| Jan 26 | 5.0 | 1 |
| Feb 26 | 5.0 | 2 |
| Mar 26 | 1.0 | 2 |
| Apr 26 | — | 0 |
| May 26 | 1.8 | 5 |
| Jun 26 | 2.7 | 3 |
| Jul 26 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Have been super impressed with Parker and Sons service so far”
“Back in February 2026 I called Parker and Sons to look at my A/C”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.0 out of 5 (poor) | — | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Parker & Sons is #5 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 2.0).
60 reviews of Parker & Sons. Filter by what matters to you.
I just had an A/C service performed by Mr. Mackenzie Cajutoy. His knowledge, professionalism, transparency, anc courtesy are seldom found in service professionals. He definitely represented Parker & Sons with great distinction. Give him a raise!!
That quoted me $1,250 to replace 8 smoke detectors. I dis it myself for $130. Also quoted me $2,500 for a breaker box restoration that after another bid I was told it's not due for another 5 years and to do it would cost $1,000. Now I question every other thing they have upsold me because "I needed it". They also changed pricing on me upon arrival to flush my watter heater. As a plan member it would be an extra $500 so I called a local company and they did it for$200. I don't trust them any more and looking for a new company. Also, a local company told me that thier technicians get a commission on what the can sell you on at the time of service.
If I could give a no stars I would. We've had nothing but problems from the time the techs putting in our a/c last year, them getting into a fight in our driveway and leaving a big hole in our ceiling where the old furnace was, to excuse after excuse and then the tech that was to come out to check and do the yearly maintenance. He called and said he was about 30 minutes away. 3 hours later he was still a no show. He never called to say he was running late and never heard from the company on what happened. We are done!
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Polarized pattern: few middle ratings. 37% of recent reviews are 4–5★ and 63% are 1–2★.
Do your homework. Tech Said the best options were $13,000 - $20,000 replacement and didn't check using gauges and didn't verify that the #1 reason (Over 80% of the time), a clogged air filter, wasn't the issue. Stated leak detection was 3/4 of the cost of a new A/C (Which is a lie.) Do your homework. Any company can have a bad apple.
Mathew Vieira came out on a Friday afternoon, accessed my problem, went and got the necessary items to repair it. He was friendly, knowledgeable and fixed the problem and I got my water turned back on after being off most of the day. He cleaned up any mess that he had made and you would never had known he was there at all except my shower was fixed. I feel that Mathew is a great asset to this company and because of him, I would use this company again and recommend it also.
On 2 seperate occassions I had an appointment with parker and sons. They did a no call, no show. When I complained I was told that I would be get a 3 month credit but instead they charged me like normal for crappy service. When I called about it again I was lied to again. Thanks for the lies Parker and Sons!
Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. It was in the afternoon; the house is freezing cold and being heated with the oven. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? I said "no, I just need a repairman".... and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. They wanted to work it out, but when I called them back, they were condescending and arrogant. and ultimately told me I would need to wait two weeks!
Three years ago, we had a water softener and a Reverse Osmosis system installed by Parker and Sons through Costco. It has been nothing but constant aggravation and persistent lies on the part of this company. We were told that the water softener would regenerate less often than our older system and that it would use less water in doing so and the regeneration process would take place every so many gallons of usage. Well, there was no truth in that. I am awakened nearly every two or three mornings at 2 AM at the sound of the system regenerating. We had called about this, and we were told that they would see to it that the system would be reset to regenerate as per usage. After two or three visits on their part, we were told that “it is what it is”, and that it would regenerate more often than what was incorrectly stated by the initial representative and the prior technicians. In the meantime, they also told us that the filters on the RO system would not need to be changed more than once per year. At 2:15 AM, six months after the installation, I would get text notifications every single morning that the filters needed to be changed. At LEAST four times they insisted that this was resolved but it took until last year for that to finally be remedied. This past Monday I called at 4 PM to set up an appointment to have the filters changed, which was needed, and so that I would not be awakened at 2:15 each morning with these text notifications. I was told by the person who answered (who, BTW, had mentioned that he remembered me because of the mispronunciation of my last name) that a technician would arrive between 8 and noon on Thursday. At 11:45 on Thursday I called to see if a technician was still going to arrive, and they had no record of my having called for an appointment. That is the second time that they did that to us. They informed me that they would send a technician between noon and 4 PM. The job was completed. From that next morning, onward, I have been receiving text notifications at 2:15 AM that the filters need to be changed. I made them aware of this by calling them as well as by emailing them and they insisted that the technician reset it. This morning, after having been awakened again at 2:15, I decided to remove the batteries so that it would disconnect from the Wi-Fi. Thank goodness that I did, indeed, go under the sink. The filter (or filters) was (were) improperly installed and my cabinet was flooded. They are supposedly a 24/7 company, but they are useless and incompetent. I called Costco to notify them of the situation and they told me to keep calling Parker and Sons. When I did call back, they told me that I would be scheduled for Monday for between 8 and noon. Poor quality, incompetent service, poor customer service, and misinformation! A manager will be arriving today, Sunday, to evaluate the situation. In the meantime, my cabinet is ruined, and the aggravation is mounting. Now we are also worried about the possibility of mold. I would avoid this conglomerate of a do-it-all company, like most large businesses whose volume is more important than quality and customer care.
Took advantage of my elderly parents! Charged them $4600 to replace a water heater. Then tried to put them on a monthly plan at over $20.00 per month. They should be ashamed of themselves!!! their response to me was they signed before doing the repair. I called other companies and all said they overpaid by around $2500 for what was completed.
Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. They also worked in several households & everyone said the lads are made for the job
We had our 1st ac regular maintance service. Came as scheduled. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Gentleman was polite, courteous and professional. We shall see if future maintance services run as smoothly as the 1st one.
Accursio was wonderful. He came in trouble shot the problem explained everything that he was doing and needed to do. Told us the prices of everything up front and fixed the problem. Stayed to make sure it was working. We could Not be happier and recommend them highly
This place is a rip off i had a technician come out to check my ac. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous.
Called Parker & Sons to get a simple kitchen faucet replaced. I had purchased a new faucet online myself. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! Will never use this company again! I called another well known company and was quoted hundreds less.
Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. We were told we could be put on stand by for the next day which was great. Justin Ross came out to our house around 9am the next day. Justin was so nice and professional. He put in the new faucet and in no time we had running water. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. Thank you we will be calling you for other jobs in the future.
Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. So far, so good. The sales people and technical staff were efficient and professional. Everybody was friendly and courteous. Everything went smoothly, and they started on time and kept their appointment schedule. I never give 5 stars, they did nothing wrong to get 4.
Parker and Sons schedules "emergencies" as part of their daily schedule. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. I was told I was the next customer in a 2 to. 6pm time frame. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Frankly, this is lousy customer service. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Why bother even to schedule in advance? Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. I think it would actually get somebody to my home faster.
I had a service appointment for today that had to be rescheduled for the end of April...the guy that I talked to was so positive and had such a good outlook for your company....I rescheduled and said I hope the day gets better...he responded "there are no bad days , just bad moments " how true is that. He made my day. Dont know his name, but u have Gem with him, working for ur company. Thanks, judy
Parker & Sons is a reputable home services company based in Phoenix, Arizona, specializing in HVAC, plumbing, and electrical services. Established in 1974, the company offers a comprehensive range of services, including air conditioning and heating repairs, plumbing maintenance, electrical installations, and more. With a commitment to providing timely and reliable service, Parker & Sons caters to both residential and commercial customers seeking expert solutions for their home comfort needs. Recognized for its industry knowledge and customer satisfaction, Parker & Sons has earned an A+ rating with the Better Business Bureau. The company operates 24/7, ensuring that customers can access essential services without extra charges for nights, weekends, or holidays. By focusing on quality workmanship and customer care, Parker & Sons has become a trusted choice for homeowners in the Phoenix area looking for dependable HVAC, plumbing, and electrical services.
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