Parksmartphl appears to be a parking-related service business operating in the Philadelphia area. The company likely provides parking management solutions, payment processing, or smart parking technology services for businesses and municipalities. Based on the name, they may specialize in modernizing parking operations through digital platforms or automated systems.
Reviewers generally appreciate Parksmartphl for its convenience and time-saving features, with many highlighting the ease of finding parking spots and the ability to extend time remotely. Customers find the app invaluable, especially for business meetings, as it eliminates the hassle of carrying change and provides timely notifications when parking is about to expire.
However, there are notable complaints regarding customer service, with some users experiencing billing issues and delays in resolution. Additionally, a few reviewers mention problems with GPS accuracy and app stability, indicating that improvements are needed in these areas. Overall, while the service is praised for its innovative approach to urban parking, the customer service experience leaves room for enhancement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | — | 1,000 |
12 reviews of Parksmartphl. Filter by what matters to you.
7 months ago
Works fine most of the time but I've had issues with the GPS not recognizing my location correctly. Had to manually search for my parking zone which defeats the purpose of the convenience. When it wor... See more
7 months ago
The app itself is decent but had a billing issue that took forever to resolve. Kept getting charged even after my session ended. Eventually got it sorted but the customer service response time was pre... See more
7 months ago
Finally found a reliable parking solution for my daily commute. The app is easy to use and I love being able to extend my time remotely. Saves me so much hassle running back to feed meters.
7 months ago
As someone who has client meetings downtown regularly, this service is invaluable. Being able to extend parking from inside a building has saved me from countless tickets. The peace of mind is worth e... See more
Quick answers to the questions people ask most.
ParkSmartPHL is Philadelphia's smart parking management system that helps drivers find and pay for parking throughout the city. We provide real-time parking availability information, mobile payment options, and digital parking enforcement services to make parking more convenient and efficient.
You can pay for parking through our mobile app, by calling our phone payment system, or at traditional parking meters where available. The mobile app allows you to extend your parking time remotely and receive notifications before your session expires.
Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM EST. For urgent parking-related issues outside these hours, you can use our automated phone system or submit a request through our mobile app.
You can dispute parking citations online through the Philadelphia Parking Authority website or by visiting their offices in person. Include your citation number and any supporting evidence such as photos or receipts when submitting your dispute.
Refunds for overpayments are typically processed automatically to your payment method within 3-5 business days. If you don't see a refund, contact our customer service team with your transaction details for assistance.
Yes, we offer various parking pass options including monthly permits for residents and businesses, as well as daily passes for visitors. These can be purchased through our app or website, with pricing varying by zone and duration.
You can reach our customer support by calling our helpline, using the in-app chat feature, or submitting a support request through our website. We also provide email support for non-urgent inquiries and account-related questions.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Works fine most of the time but I've had issues with the GPS not recognizing my location correctly. Had to manually search for my parking zone which defeats the purpose of the convenience. When it works smoothly though, it's fantastic.
The app itself is decent but had a billing issue that took forever to resolve. Kept getting charged even after my session ended. Eventually got it sorted but the customer service response time was pretty slow.
Finally found a reliable parking solution for my daily commute. The app is easy to use and I love being able to extend my time remotely. Saves me so much hassle running back to feed meters.
As someone who has client meetings downtown regularly, this service is invaluable. Being able to extend parking from inside a building has saved me from countless tickets. The peace of mind is worth every penny.
Best thing about this service is not having to carry quarters anymore! The notifications when time is running low are super helpful.
Been using this for about 6 months now and it's been pretty reliable. The interface could be a bit more intuitive - took me a while to figure out how to extend parking time. Once you get the hang of it though, it's very convenient for busy downtown areas.
This has completely changed how I approach parking in the city. No more scrambling for change or worrying about getting back to my car in time. The ability to see available spots nearby is also really helpful during busy periods.
The idea is great but execution could be better. Sometimes the zones aren't clearly marked and I've accidentally parked in the wrong area. Also wish there were more payment options beyond just credit cards.
Good app overall. Had a few glitches where payment didn't go through properly and got a ticket, which was frustrating. Customer service was helpful in resolving it though. The ability to add time without going back to your car is a game changer.
When it works, it's great. But the app has crashed on me a few times when I really needed it. Nothing worse than trying to pay for parking and the app won't load. They need to work on stability.
Yes, it costs more than regular meters, but the convenience factor makes up for it. Love getting reminders on my phone when time is almost up.
The convenience factor is definitely there - being able to pay through my phone is awesome. However, the rates are pretty steep compared to traditional meters. Still use it regularly though because the ease of use is worth it for me.
Our system automatically ends parking sessions after the maximum allowed time for that zone to prevent overcharges. However, we recommend manually ending your session when you leave to avoid unnecessary charges and to make the space available for other drivers.
Yes, we use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure, PCI-compliant payment systems, and we never store your complete credit card information on our servers.
Parksmartphl appears to be a parking-related service business operating in the Philadelphia area. The company likely provides parking management solutions, payment processing, or smart parking technology services for businesses and municipalities. Based on the name, they may specialize in modernizing parking operations through digital platforms or automated systems.
