I sold a vehicle
I sold a vehicle. Sent an email to cancel policy. And get a.call back. Nothing happens. I ring leave on hold . Very poor I feel they steal.your refunds. Ombudsman may help

PD Insurance is a trusted provider of affordable car and pet insurance solutions tailored for Australians. The company offers straightforward insurance plans that prioritize value and customer service, allowing individuals to protect their vehicles and beloved pets without incurring hefty fees. With options for multiple pets and additional coverage add-ons, PD Insurance aims to meet the diverse needs of its clientele. Targeting pet owners and vehicle owners across Australia, PD Insurance is committed to delivering attentive service and a simplified insurance experience. The company prides itself on its accessible online quote system and efficient claims process, ensuring that customers can manage their insurance needs conveniently. By focusing on quality coverage at competitive prices, PD Insurance seeks to be a reliable choice for those looking to safeguard their assets while enjoying peace of mind.
PD Insurance receives a mix of feedback from customers, with a significant majority expressing dissatisfaction. While some reviewers highlight the helpful and professional service from staff members like Sabrina and Patricia, many others report serious issues with the company's policies and claims process.
Common complaints include vague policy language leading to claim denials and a slow, cumbersome claims process that frustrates consumers. Customers describe experiences of feeling ripped off, with claims being rejected or delayed, and express distrust towards the company. Despite a few positive experiences, the overwhelming sentiment is negative, with many advising potential customers to avoid PD Insurance altogether. Overall, the company struggles with customer trust and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 2.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Sabrina at PD Insurance was very helpful in reviewing and renewing my car insurance”
“We strongly encourage any potential customer to scrutinise their policy wording, particularly the exclusions section,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: PD Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.1).
25 reviews of PD Insurance. Filter by what matters to you.
I sold a vehicle. Sent an email to cancel policy. And get a.call back. Nothing happens. I ring leave on hold . Very poor I feel they steal.your refunds. Ombudsman may help
I have car insurance with this awful company. It took 4 weeks for them to be ready to book my car in for repairs. Fortunately, it was drivable. Like others, I've spent hours on hold only to be asked to leave a message, which is never returned. If I do get through, they don't make notes about my call and subsequent calls are plagued with problems. They say they'll call back with an update but never do. I've asked them to follow up regarding an overcharge to my repairs but every time I call they say they're still waiting for a third party. I ask them to chase it up and they say they will but never do. I will never insure with them again and can't get out of my policy quickly enough. It's true that you get what you pay for. DO NOT INSURE WITH PD INSURANCE.
I made a claim online but no one contacted me after that. I tried to call them but no one answered the phone. After being on hold for 31 minutes, I was asked to leave a message and hung up. I logged in to my account and tried to chat with someone online. Again, no one answered. The robot asked me to leave contact details and said someone will contact me. Definitely avoid this insurance company!
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Took out comprehensive car insurance + roadside assistance with this company. Reached out four roadside assistance and not one of my phone calls was answered, ended up having to leave my car and go and buy a new battery myself. When trying to cancel the roadside assistance policy and get a refund, I was met with hostility and no apology whatsoever. 100% would avoid - I would hate to thing how a claim would be handled.
Worst customer service ever experienced. No way of contacting company at all following my claim. Regularly spending up to 55munutes on hold, before being told to leave msg. No calls returned. No response to emails. Car has now been off the road for 3 weeks with no end in sight I cringe at every ad touting for new customers when they do not provide service to existing ones
PD Insurance is a trusted provider of affordable car and pet insurance solutions tailored for Australians. The company offers straightforward insurance plans that prioritize value and customer service, allowing individuals to protect their vehicles and beloved pets without incurring hefty fees. With options for multiple pets and additional coverage add-ons, PD Insurance aims to meet the diverse needs of its clientele. Targeting pet owners and vehicle owners across Australia, PD Insurance is committed to delivering attentive service and a simplified insurance experience. The company prides itself on its accessible online quote system and efficient claims process, ensuring that customers can manage their insurance needs conveniently. By focusing on quality coverage at competitive prices, PD Insurance seeks to be a reliable choice for those looking to safeguard their assets while enjoying peace of mind.
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