Re-arrangement in store.
Great variety of products but, with the recent store revamp,, not always easy to find what one is looking for!!

Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise for its helpful and friendly staff, with many customers noting the pleasant service they experience in-store and online. Reviewers appreciate the wide selection of products and the well-organized layout of the stores, making shopping enjoyable.
However, there are notable concerns regarding order and delivery issues, with some customers reporting delays and problems with their orders. Complaints also arise about the treatment of animals, with one reviewer expressing distress over the loss of a pet purchased from the store. While many highlight excellent customer service experiences, others describe unprofessional behavior from staff, particularly in specific interactions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you”
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | — | — | +1% | 249 |
Bottom line: Pets at Home is #2 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 4.0).
999 reviews of Pets at Home. Filter by what matters to you.
Great variety of products but, with the recent store revamp,, not always easy to find what one is looking for!!
The Helpful Store. The Assistance are always friendly and helpful. Special offers on cat food and other cat offers are easy to access and good savings.
Spoke today with Julie L on live chat who sorted my problem, not a Pets at Home problem, but Evri courier consistently letting them down.
your are normally friendly guys,only trouble you dont open till 9am,i think you would have more customners if you opened at 8am
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It was nice to see a vet that is very caring and helped to calm my dog so she could cut her nails
Just spoken with Danielle W on the online chat to resolve an issue I was having trying to get a home delivery, the system was saying it couldn't deliver to my address, when it had been for years. She quickly managed to work out the issue and helped me to resolve and get my order in.
Evri haven't delivered my order yet.
Helpful and knowledgeable
Easy to order online Only complaint order was due to be delivered today between 5/6 pm It was delivered sellotaped together left on doorstep while I was out just after 2 pm. Anyone could have taken it 😡😡
Very complicated process for a 73 disabled man since computers were not invented when I was not disabled with MS and other things. I am self taught and managed to muddle through what I think was a chat with Emily H which I think is some sort of computer magic. I am not really sure but I think my order has been sorted out. I really would have preferred to talk to a human on a telephone but I suppose us old people will die out like the dinosaurs.
Had an issue with an overdue order...on this occasion I had a great experience with Pets at Home replacing the missing items.
Staff are always friendly and helpful, and know my dogs by name.Good knowledge of product range and always ready with helpful advice if required
Friendly, knowledgeable staff. The only criticism I have is that I would rather have a physical Pets at Home card, because the app doesn’t always work when the local phone signal isn’t strong enough.
did a click and collect and the product was delivered on time .
Brilliant service other than they have started using evri as there delivery service they lost 2 x 12kg bags of dog food
Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
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