ManyPets Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides policies designed to help pet owners manage veterinary costs for accidents, illnesses, and other medical treatments. ManyPets operates as a digital-first insurance service, allowing customers to manage their policies and submit claims through online platforms.
ManyPets Pet Insurance has a positive customer experience.
ManyPets Pet Insurance receives a mix of feedback from customers, with a notable 72% expressing positive experiences. Reviewers frequently praise the ease of working with the company, highlighting the quick processing of claims and the comprehensive coverage provided for their pets.
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Many customers appreciate the user-friendly website and timely responses, stating that the insurance has been invaluable, especially for older pets. However, a significant number of complaints focus on the long processing times for claims, with some customers reporting waits of up to seven weeks. Additionally, frustrations arise from the difficulty in reaching customer service, as many feel that the portal system limits direct communication.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.3 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
60
92%
3.9 / 5 overall
=
65 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
4.5
12-month avg
3.9
All-time
3.9
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
3.0
7
Jan 25
3.9
11
Feb 25
3.8
6
Mar 25
2.8
9
Apr 25
5.0
6
May 25
4.3
6
Jun 25
4.3
12
Jul 25
5.0
5
Aug 25
3.0
2
Sep 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
Top praiseof 47 positive reviews
Easy to use38%
18 mentions
Fast & efficient36%
17 mentions
Customer service15%
7 mentions
Prices & value6%
3 mentions
“This is an easy company to work with”
On “Easy to use” · Jul 8, 2025
Top complaintsof 17 negative reviews
Payment issues24%
4 mentions
Cancellation18%
3 mentions
Pricing18%
3 mentions
Response time12%
2 mentions
“I have been with ManyPets US for years, and was generally overall happy with them”
On “Payment issues” · Mar 5, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
The company was great initially about two years ago. Now, they are horrible. You can't speak to anyone by phone. Claim times are ridicluously long. The last one was seven weeks, but only closed whe... See more
They are so wonderful-coverage is amazing. Excellent response time with a website that works every time!!
Wish they were not leaving!!!
Odie is not timely and full of challenges that Manypets did... See more
I've had ManyPets insurance for my dog & two cats for three years. As they are getting older it's been amazing and has paid for itself the last two years. Each claim I've made has been processed in a... See more
ManyPets provides insurance coverage for dogs and cats of all breeds and ages. They offer comprehensive plans that cover accidents, illnesses, and wellness care depending on the policy you choose.
How do I file a claim with ManyPets?
You can file a claim through the ManyPets mobile app, online portal, or by submitting paperwork via email or mail. Most claims are processed within 5-10 business days once all required documentation is received.
What is the waiting period before coverage begins?
ManyPets typically has a 15-day waiting period for illnesses and a 2-day waiting period for accidents after your policy starts. Some specific conditions may have longer waiting periods as outlined in your policy terms.
Does ManyPets cover pre-existing conditions?
No, ManyPets does not cover pre-existing conditions that were diagnosed or showed symptoms before your policy effective date. However, some curable conditions may be covered after a waiting period if they remain symptom-free.
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How can I contact ManyPets customer service?
You can reach ManyPets customer service by phone, email, or through their website chat feature. Their customer support team is available during standard business hours to help with policy questions and claims.
What is ManyPets' reimbursement process?
After you pay your vet bill and submit a claim, ManyPets reimburses you based on your chosen reimbursement percentage (typically 70%, 80%, or 90%). Reimbursements are usually processed via direct deposit or check within 5-10 business days.
Are there any breed restrictions or exclusions?
ManyPets generally covers all dog and cat breeds, but some policies may have specific exclusions for certain hereditary conditions common to particular breeds. Review your policy documents for detailed information about breed-specific coverage limitations.
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The company was great initially about two years ago. Now, they are horrible. You can't speak to anyone by phone. Claim times are ridicluously long. The last one was seven weeks, but only closed when I emailed them. Even the email response was delayed.
They claim in their chat, "Our claims team are working diligently on claims in the order that they are received and will follow up with an email when they're done reviewing.
We do have a much smaller team processing claims. Including a high volume of claim submissions. Processing times have been delayed."
They are so wonderful-coverage is amazing. Excellent response time with a website that works every time!!
Wish they were not leaving!!!
Odie is not timely and full of challenges that Manypets did not have. So sad they are exiting from our options
I've had ManyPets insurance for my dog & two cats for three years. As they are getting older it's been amazing and has paid for itself the last two years. Each claim I've made has been processed in a timely manner, about a week.
My cat isn't insured and last week he had an impacted poo (bum open but stuck) so I had to take him to the emergency vets to get it taken out (sorry if tmi). He has been fine since then and is passing normally. I am thinking he might have had a reaction to a new cheesy cat food I'd been giving him, but not sure. I searched around for insurance as I'd been meaning to for ages. Most animal insurance doesn't cover previous conditions and related conditions might not also be covered. ManyPets do though, with a few caveats, which I am grateful for. Kayleigh explained things to me in an email and I have decided to go with them based on them giving our cats a bit more of a chance in life. I don't think it's fair to have a blanket ban on animals for life if something they had treatment for happens three years later, and ManyPets also get it. They obviously have to cover themselves but at least they have the option for our babies.
This is an easy company to work with. They are reasonable in their expectations and explanations.
Of course they raise the rates when you use your insurance. But it's still reasonable compared to other companies I've heard of.
I totally recommend Many Pets to all pet owners. I thank God for them. They totally came through in all my pups Dr appointments, I don't know what I'd do without them.
If it was not for your help with insurance I would not have been able to provide my canine family member the cancer treatment to keep him going. I have recommended your company to everyone I know that has a pet.
As a customer, they literally did everything they could to make it difficult to contact them to resolve any issues. They specifically created a portal system, so that you can't talk to anyone. And you have to type out ALL of your issues or inquiries. So if you do have an issue, They turn you into a novel writer, just to solve an issue. Also they've been charging me for my dead dog, even after the policy was canceled, i'm trying to reach out to them for resolution, and yes, they are making it impossible to resolve the situation.
I didn’t hesitate to proceed with all the care Kora has needed so far this year.
Easy to file a claim. Prompt payment via direct deposit. Easy to understand explanation of coverage.
I am disappointed ManyPets will no longer be available to Kora.
My dog was experiencing severe pain and after two visits to the local vet she was not getting better. We took her to a well known veterinary hospital and she stayed there for almost five days undergoing various tests and treatments.
The bill was extremely high and after I submitted it to Many Pets, we did not know what refund we would receive. Needless to say, Many Pets were upfront and honest in their processing of the claims and everything was paid in accordance with the policy.
We are more than satisfied with Many Pets and are most thankful that we took out the policy with them. Highly recommended.
Yes, ManyPets offers customizable plans where you can choose your annual limit, deductible amount, and reimbursement percentage. You can also add optional wellness coverage for routine care like vaccinations and check-ups.
What happens if I need to cancel my ManyPets policy?
You can cancel your ManyPets policy at any time by contacting customer service. Depending on your state and policy terms, you may be eligible for a prorated refund of unused premium payments.
About ManyPets Pet Insurance
ManyPets Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides policies designed to help pet owners manage veterinary costs for accidents, illnesses, and other medical treatments. ManyPets operates as a digital-first insurance service, allowing customers to manage their policies and submit claims through online platforms.
