PetSmart is a retail chain specializing in pet supplies, services, and care products for dogs, cats, birds, fish, reptiles, and small animals. The company operates physical stores across North America and offers products including pet food, toys, accessories, and health care items. Many locations also provide services such as pet grooming, training classes, and veterinary care through in-store clinics.
Petsmart receives a mix of reviews, with many customers praising the helpful staff and the store's organization. Reviewers frequently mention the staff's willingness to assist, especially in finding emergency supplies and catering to special dietary needs for pets.
The store is noted for its cleanliness and variety of products, making it a convenient choice for pet owners. However, there are significant complaints regarding grooming services, with some customers expressing disappointment over long wait times and rushed appointments. While many enjoy the grooming experience, others have found it lacking, leading to a frustrating visit. Overall, Petsmart is appreciated for its selection and staff, but the inconsistency in grooming services leaves room for improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 33 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | −33% | 407 |
12 reviews of Petsmart. Filter by what matters to you.
Some staff members are incredibly helpful while others seem disinterested. The store itself is clean and well-stocked, but customer service really depends on who's working that day. Training program could probably be improved.
Products are definitely more expensive than online retailers, but it's convenient when you need something immediately. The aquarium section is impressive though, and they clearly know their stuff about fish care.
Signed up for puppy training classes here. The instructor was knowledgeable but the class size was too large for effective individual attention. Good value for the price but could be better structured.
Quick answers to the questions people ask most.
Most PetSmart stores are open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Hours may vary by location and holidays, so it's best to check your local store's specific hours online or by calling ahead.
PetSmart offers grooming services, dog training classes, pet boarding and daycare, veterinary care through Banfield Pet Hospital, and pet adoption services. They also provide nail trimming, teeth brushing, and other specialized pet care services.
Yes, PetSmart welcomes leashed, well-behaved dogs and other pets in their stores. Pets must be on a leash or in a carrier, and owners are responsible for their pet's behavior and any accidents.
PetSmart accepts returns within 60 days of purchase with a receipt for a full refund. Without a receipt, returns may be accepted for store credit at the current selling price with valid ID.
You can contact PetSmart customer service by calling 1-888-839-9638, visiting their website's contact page, or speaking with associates at any store location. Customer service is available to help with orders, returns, and general inquiries.
Yes, PetSmart offers price matching on identical items from select competitors' websites and local competitor stores. The item must be in stock and the competitor's price must be verifiable at the time of purchase.
Yes, you can book grooming appointments online through PetSmart's website or mobile app. You can also call your local PetSmart store directly to schedule an appointment over the phone.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, PetSmart offers the free Treats loyalty program where you earn points on purchases that convert to rewards. Members also receive exclusive offers, birthday treats for pets, and special member pricing on select items.
PetSmart typically sells small pets including fish, birds, reptiles, and small animals like hamsters and guinea pigs. They do not sell dogs or cats but partner with local adoption organizations for pet adoption events.
Yes, PetSmart offers curbside pickup at most locations and same-day delivery in select areas. You can also choose buy online, pick up in store (BOPIS) options for added convenience.
PetSmart is a retail chain specializing in pet supplies, services, and care products for dogs, cats, birds, fish, reptiles, and small animals. The company operates physical stores across North America and offers products including pet food, toys, accessories, and health care items. Many locations also provide services such as pet grooming, training classes, and veterinary care through in-store clinics.
