Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Low volume · weighted down	1.6	7	100%	—	● Not enough data

1.6 / 5 overall

7 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review May 2022.

Last 3 months: 5.0
12-month avg: 5.0
All-time: 1.6
Category avg: 4.1

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Trend	Reviews
PetsuppliesbuyThis company	1.6 out of 5 (poor)	67 out of 100	—	7
Lyka Pet Food	4.8 out of 5 (good)	100 out of 100	—	1,100
Pets at Home	4.6 out of 5 (good)	100 out of 100	—	999
Internet Reptile	4.3 out of 5 (good)	100 out of 100	+2%	458
Naturo Natural Pet Food	4.1 out of 5 (good)	100 out of 100	−33%	407

Bottom line: Petsuppliesbuy is #5 of 5 on overall rating in this group.

Rita

1 review

May 20, 2022

Featured

Works great! works very well.

The collar comes with good, easy to follow instructions and I love ITThat surprised me.

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bourtonvale

1 review

May 13, 2021

Featured

Not uk, despite co.uk web address

Despite hiding behind a co.uk website, and coming up in searches for a UK company, this is a Chinese company. So my "express" shipping paid for on 3rd May, still hasn't left Hong Kong at time of writing 10 days later!!

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1 review

Oct 4, 2020

Featured

Non existent customer service

purchased a dog collar for a friend. The incorrect size sent and have contacted them a number of time with no reply. very poor customer service.

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Pat

1 review

Apr 27, 2020

Featured

Dog collar supplied failed. No response from company.

Dog collar supplied failed very quickly. All attempts to contact company do not receive any acknowledgement.

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Linda C Barrett

1 review

Mar 14, 2020

No customer service

I have had a frustrating time trying to contact this company to i) cancel an order one day after placing it because I decided it was not suitable for my needs, and ii) then three weeks later when it arrived I tried again to contact to arrange return. In all cases I had no reply whatsoever. Looks as though customer service is non-existent. Very unsatisfactory. Paypal suggested I place a review to voice my opinion.

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sue jarvis

1 review

Sep 3, 2019

DON'T BUY from this company

DON'T BUY from this company. I bought a dog collar. It didn't shock my dog but it ceased working after a few days.They ignore emails. Made in Britain ( when we did ) was a standard of quality.....made in China?...They must be laughing at us a they rip us off. DON'T BUY from this company.

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Heather Sneddon

1 review

Nov 28, 2018

Bought an e collar under the false…

Bought an e collar under the false pretense that it was good quality, humane and from the uk. It was none of these things, I got sent a crappy quality, SHOCK collar. I’m a dog trainer and have used good quality e collars before. They should never hurt or “shock” a dog. I tested it on myself first and almost got my hand blasted off. I sent it back. Hundreds of emails and four months later I STILL haven’t gotten my money back, despite the fact I shipped it back to China. Retail disputes haven’t been a help either as they use different names/addresses and it’s hard to track them down. Don’t buy from them.

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Petsuppliesbuy reviews & trust report

Petsuppliesbuy has a poor customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top complaintsof 6 negative reviews

How it compares

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