Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	1.7	25	100%		● Low

1.7 / 5 overall

25 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Dec 2025.

Last 3 months: 1.7
12-month avg: 1.7
All-time: 1.7
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Service	Trend	Reviews
Pizza HutThis company	1.7 out of 5 (poor)	100 out of 100	1.1 out of 5 (poor)	1.0 out of 5 (poor)	—	25
RYZE Superfoods	4.6 out of 5 (good)	100 out of 100	3.1 out of 5 (fair)	4.2 out of 5 (good)	—	1,000
Pure Pet Food	4.4 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.7 out of 5 (good)	—	100
Webbox Pet Food	2.0 out of 5 (poor)	100 out of 100	1.4 out of 5 (poor)	1.8 out of 5 (poor)	−5%	72
Copenhagen Coffee Dealers	4.7 out of 5 (good)	100 out of 100	—	4.9 out of 5 (good)	—	51

Bottom line: Pizza Hut is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.0).

Reviews

25 reviews of Pizza Hut. Filter by what matters to you.

1.7ⓘ

Customer reviews (25)

22 reviews in the last 12 months

Write a review

Lisa Jeffries

1 review

Nov 14, 2025

Featured

Nope

I ordered a pizza from the store at 4306 W 119th St, Leawood, KS to be delivered to hotel I had just arrived at. I asked for napkins and Parmesan cheese packets. I got four napkins and no Parmesan cheese. I called the store and Skippy said that Parmesan cheese does not come free anymore. So how come they didn’t let me know that? They had my phone number from ordering on the app. He didn’t have a good excuse for the napkins. I’ll never make the mistake of using Pizza Hut again.

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Stan

1 review

Nov 27, 2025

Featured

Terrible service

Terrible service. Still get spam despite unsubscribed 3 times. How many times do I have to do it to stop getting those spam emails?

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Alohax Sophia

1 review

Nov 15, 2025

Featured

Delivery is always late

Delivery is always late. Tracking is useless and doesn’t update. If you try phoning them the phones will be out of order.

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Amy Morgan

1 review

Nov 24, 2025

Refused refund when order did not arrive

Ordered 1 pizza and 1 side. Waited over an hour before I rang the store to ask about my order as the tracking app said it was completed. I was told it had been delivered when it had not. When I asked for more information on where they delivered they confirmed they delivered to a woman in her 70s. I am not half that age so asked for a refund. They offered to remake the order which I declined as they said it would take another 30-45minutes, which by this time would have been over 2 hours from when I first ordered. They said I could cancel the order but that I would have to speak to their customer service team for them to issue the refund. I did this and after a day the customer service team said the store had refused my refund. I rang the store to ask why and they said the ‘story’ the customer service team gave was not what I told them. I have in writing what I told the customer service team and they seem to have got confused somewhere. The team member I spoke to from the store on the phone was rude, blunt, did not apologise once and hung up on me when I asked why after they confirmed they had delivered to an old lady they still were adamant they had delivered to the wrong address. I live alone so that is simply not possible So now I am left with having paid for an order that never arrived and being called a liar. Simply they have stolen my money

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Month	Average	Reviews
Nov 25	1.5	23
Dec 25	4.5	2

Pizza Hut reviews & trust report

Pizza Hut has a poor customer experience.

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top complaintsof 20 negative reviews

How it compares

Reviews

Customer reviews (25)

Nope

Terrible service

Delivery is always late

Refused refund when order did not arrive

Pizza Hut FAQ

What are Pizza Hut's typical operating hours?

Does Pizza Hut offer delivery service?

What types of pizza does Pizza Hut serve?

Does Pizza Hut have options for dietary restrictions?

Can I order Pizza Hut online or through an app?

What payment methods does Pizza Hut accept?

Does Pizza Hut serve items other than pizza?

How can I find the nearest Pizza Hut location?

Alternatives to Pizza Hut

RYZE Superfoods

Pure Pet Food

Webbox Pet Food

Copenhagen Coffee Dealers

Food

PepsiCo

The CrowdTrust Experience⭐

Terrible service at Pizza Hut Hove

Standards have plummeted

Bestilling

Went to bvery disappointed asildon branch last night…

Bad pizza

Den burde have 0 stjerner

For the Love of God AVOID Them

I placed an order today for two tavern…

Avoid..

NOT WHAT I ORDERED

Take care not to click on scam popup

Order 50% wrong and 20 mins late

What went wrong

Terrible

The Rainham Pizza Hut is terrible taste…

Does Pizza Hut offer catering services?

What is Pizza Hut's return or refund policy?

Does Pizza Hut offer any loyalty or rewards programs?

Can I customize my pizza order at Pizza Hut?

About Pizza Hut

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