Pizza Hut
Pizza Hut receives a predominantly negative response from customers, with many expressing dissatisfaction with their orders and service. While a few reviewers appreciate the quality of the pizza, describing it as well-cooked and enjoyable, the overwhelming sentiment highlights significant issues.
Common complaints include long wait times for delivery, incorrect orders, and poor customer service, with one customer noting a refusal for a refund after their order never arrived. Others report frustrations with third-party delivery services leading to cold food and melted ice cream. Additionally, several consumers mention problems with the ordering process, including difficulties with the app and receiving spam emails despite unsubscribing. Overall, the sentiment leans heavily towards disappointment, with many urging others to avoid the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 1.5 | 23 |
| Dec 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Torquay store now using 3rd party delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 25 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Pizza Hut is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.0).
25 reviews of Pizza Hut. Filter by what matters to you.
Over a year ago
I ordered a pizza from the store at 4306 W 119th St, Leawood, KS to be delivered to hotel I had just arrived at. I asked for napkins and Parmesan cheese packets. I got four napkins and no Parmesan che... See more
Over a year ago
Deine Pizza schmeckt eigentlich gut, aber ehrlich gesagt ist sie klein und hat mir kaum gereicht
11 months ago
Terrible service. Still get spam despite unsubscribed 3 times. How many times do I have to do it to stop getting those spam emails?
Over a year ago
Delivery is always late. Tracking is useless and doesn’t update. If you try phoning them the phones will be out of order.
Quick answers to the questions people ask most.
Pizza Hut locations typically operate from 11:00 AM to 11:00 PM Sunday through Thursday, and 11:00 AM to midnight on Friday and Saturday. However, hours may vary by location, so it's best to check with your local Pizza Hut restaurant for specific operating times.
Yes, Pizza Hut offers delivery service to most areas within their delivery zones. You can order online through their website, mobile app, or by calling your local Pizza Hut location directly.
Pizza Hut offers various pizza styles including Original Pan Pizza, Thin 'N Crispy, and Hand Tossed crusts. They serve classic pizzas like pepperoni and supreme, as well as specialty pizzas and seasonal offerings.
Pizza Hut offers some options for various dietary needs, including vegetarian pizzas and gluten-free crust at participating locations. For specific allergen information or dietary concerns, it's recommended to contact your local restaurant directly.
Yes, Pizza Hut has both a website and mobile app where customers can place orders for delivery or pickup. The digital platforms allow you to customize your order, track delivery status, and save favorite orders for future use.
Pizza Hut typically accepts cash, major credit cards, and debit cards. Many locations also accept digital payment methods through their app and website, though accepted payment types may vary by location.
Yes, Pizza Hut's menu includes various items beyond pizza such as chicken wings, breadsticks, pasta dishes, and desserts. The exact menu offerings may vary by location and region.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I ordered a pizza from the store at 4306 W 119th St, Leawood, KS to be delivered to hotel I had just arrived at. I asked for napkins and Parmesan cheese packets. I got four napkins and no Parmesan cheese. I called the store and Skippy said that Parmesan cheese does not come free anymore. So how come they didn’t let me know that? They had my phone number from ordering on the app. He didn’t have a good excuse for the napkins. I’ll never make the mistake of using Pizza Hut again.
Deine Pizza schmeckt eigentlich gut, aber ehrlich gesagt ist sie klein und hat mir kaum gereicht
Terrible service. Still get spam despite unsubscribed 3 times. How many times do I have to do it to stop getting those spam emails?
Delivery is always late. Tracking is useless and doesn’t update. If you try phoning them the phones will be out of order.
I like Pizza Hut the pizza is cooked very well their nice and they come with pasta and wings.
Ordered 1 pizza and 1 side. Waited over an hour before I rang the store to ask about my order as the tracking app said it was completed. I was told it had been delivered when it had not. When I asked for more information on where they delivered they confirmed they delivered to a woman in her 70s. I am not half that age so asked for a refund. They offered to remake the order which I declined as they said it would take another 30-45minutes, which by this time would have been over 2 hours from when I first ordered. They said I could cancel the order but that I would have to speak to their customer service team for them to issue the refund. I did this and after a day the customer service team said the store had refused my refund. I rang the store to ask why and they said the ‘story’ the customer service team gave was not what I told them. I have in writing what I told the customer service team and they seem to have got confused somewhere. The team member I spoke to from the store on the phone was rude, blunt, did not apologise once and hung up on me when I asked why after they confirmed they had delivered to an old lady they still were adamant they had delivered to the wrong address. I live alone so that is simply not possible So now I am left with having paid for an order that never arrived and being called a liar. Simply they have stolen my money
Terrible service at Pizza Hut Hove. I walked into collect my pizza and the staff just ignored me. I waited about five minutes and then had to ask for help.. the staff are awful
I am happy with the Pizza that I ordered today.
Standards have plummeted, I used to love taking my kids 15-20 years ago, they'd bring up freshly cooked deep pan Pie, was great....now the kids who run it look as they dont give a damn and the quality is so poor....Senior managers clearly not enforcing McDonald's type standards....probably all working from home
Bestilling
Went to basildon branch last night awful, had to do everything on app so slow ,took veg topping off then couldn't find replacements that i didn't have to pay more for(both where veg) cheese. On the garlic bread was virtually non existent and they have changed the tomato base
If I could give 0 stars I would absolutely disgusting services by the team constantly hanging up on me after I waited almost 1.5 hours for my food got it stone cold and I'm battling Cancer at the moment and thought hey a pizza would be nice but no can't eat something that could make me sick or worse absolutely disgraceful and when I rang up to talk to them about it they were very rude and disrespectful an absolute joke of a store DO NOT ORDER FROM HERE. Woodvale Pizza hut.
Den burde have 0 stjerner. Har til dato aldrig smagt så ringe en pizza. Selv de hjemmelavede i 80’erne med bolledej, majs og cocktail pølser var gourmetpizza i forhold til en pizza fra hutten.
Torquay store now using 3rd party delivery. The deliveroo guy had my order for over 45 mins, done about 5 stops then eventually getting to me. Ice cream melted, food cold. Avoid this store before 17:30 otherwise you might very disappointed
Pizza company is way popular than pizzahut here.
For the Love of God AVOID Them. This is the third time our order shows delivered but hasn’t actually left the restaurant. I can assess them in 3 words, sad, sad, sad. And the quality of the food, sub-standard.
I placed an order today for two tavern style pizza’s and chicken Alfredo it was the worst meal ever it was definitely not worth what I paid for and ended up giving it to someone but they also said they did not like !
I ordered a pizza from Westcliff-on-Sea branch at 20.35 pm. Received email to confirm estimated delivery time between 2100 to 2110. I have been sent text messags, uber driver is at my address...its nearly 2200 hours!!! Driver never turned up and received another message notifying me the order had been cancelled. Called the store to be told they dont know why driver didn't arrive and sending another pizza. Its past 2200 hours..over 1 and 1/2 hours later and still waiting. Appalling service, will not be ordering from here again. Please note the person at the westcliff store was sympathetic and patient. However, it doesnt help me.
I ordered a pizza with NO sauce and PLANT BASED CHEESE because I am intolerant to tomato and dairy. You have 3 options, BBQ sauce, Tomato sauce or leave the tick box blank (I have done this many times) however I received a pizza with dairy cheese and tomato sauce on. I contacted through Uber and received no reply. No refund and will have to get a chargeback. I also starved tonight and had no food.
The food was ready fast and really good
You can find the nearest Pizza Hut location by using the store locator on their official website or mobile app. Simply enter your zip code or address to view nearby locations, contact information, and hours of operation.
Many Pizza Hut locations offer catering services for events and large groups. It's recommended to contact your local Pizza Hut in advance to discuss catering options, menu selections, and ordering requirements.
Pizza Hut aims to ensure customer satisfaction with their orders. If you're not satisfied with your order, you should contact the restaurant where you placed your order or Pizza Hut customer service to discuss resolution options.
Pizza Hut has offered loyalty programs in the past that allow customers to earn points or rewards for purchases. For current information about available rewards programs, check their website or ask at your local Pizza Hut location.
Yes, Pizza Hut allows customers to customize their pizzas by choosing different crust types, sizes, and toppings. You can create your own pizza combination or modify existing menu items to suit your preferences.
Pizza Hut
