P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
P&O’s cruise ship ‘Iona’ is a big ship and takes a lot of passengers but it did not feel overcrowded at all, probably because there was so much space and so much for everyone to do and see.
Absolutely fantastic staff, food, entertainment what more does anyone want
Just returned from a Cruise on the Azura. What a great ship and my thanks to all the staff on board, they work tirelessly. Had a wonderful time visiting such lovely places. Food was good and the company great. Looking forward to the next Cruise with P&O.
Avery enjoyable cruise with all the usual P&O onboard offers but with a new and interesting itinerary. The weather certainly contributed with lots of sun and very calm seas. the entertainment was generally very good while food and service were of a high standard. This ship is our favorite - not too many passengers.
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
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Just back from Cruise on Iona. This is the way a holiday should be. Good atmosphere, friendly staff, great food and loads to do. We had a wonderful time. The highlight of this cruise was the ship band Pulse. They played a range of music and sounded great. We saw them 3 times and they were amazing. We will be going again with P&O. Loved it.
Our first cruise on Aurora was relaxing and stress free from start to finish. We were able to do the cruise our way. The entertainment and food on board were excellent and the crew and staff unbelievable, great service was their was their motto.
lovely experience staff are so polite and helpful they go beyond to help you and they make you feel special an they look after you an help you if you need to be helped the service is amazing this wS our first cruise itwont be the last as I'm 77 we have to book at short notice due my walking probs
First time to Norway and what an absolute amazing experience. Aurora is the most wonderful Adult only ship and at 25 years old still looks classy.
Just got back from 7 days on the IONA P&O cruise to Nordic fjords - cruise much bigger than the AZURA but very well organised which made it much easier to navigate! You really didn't feel there were thousands of guests on board ! You were able to find a quiet place if you needed to! Even went to the cinema one night - Entertainment was excellent Cabin was excellent- very reasonable size ! We did have a balcony & would definitely recommend to have one if you can - just to take in the views Food was excellent- a good range of options including vegetarian options! House keeping was excellent- couldn't do enough for you I required assistance when embarking & disembarking the cruise line - and the service from Southampton assistance team were exceptional! (Thank you made it so much easier for me & my husband!) The destinations we stopped at provided excellent breathtaking views that you just cannot describe! Throughly enjoyed the whole experience! I would definitely recommend Tips The P&O organised trips to get booked up really quickly so do that before you leave The onboard activities such as entertainment & restaurants could be booked in advanced ! Unfortunately we weren't that organised so everything was booked but we were still able to get spaces to see all the shows & get into the restaurants we wanted (admittedly there was only 2 of us) Check on prices in the shops - I found 2 items cheaper on line than the shop even with "tax free " signs
Just arrived home from 7 day Norweign fjords cruise with P&O Whole experience was first class and thank you for making this holiday so special well recommended 🛳️🛳️
Just returned from 16 day cruise on Aurora to Northern Europe and Scandinavia. As usual P & O pay attention to detail on every aspect of the cruise. We booked this cruise during our last cruise 2 years ago and it was then dealt with by our local travel agent. We got a good discount plus extra discount from our travel agent and over £900 on board credit. All the staff in the ship are so friendly and helpful. My husband has food allergies and every night he was given the next nights menu to make his choice so that they could advise if it was suitable for him and either adapt it or provide another choice. We also visited the Sindu restaurant and they did the same here too. Sindu is also amazing and we recommend trying it. We also enjoyed the evening restaurant food and lunchtime restaurant food. Not quite so keen on the Horizon buffet as there seems to be less choice. The ports of call were fantastic with beautiful scenery, particularly in Norway. We were very lucky with the weather, temperatures reaching 25 to 30 on some days. We did lots of trips which were very good too, although not cheap but guaranteed that you get back to the ship on time. Some ports we also did our own exploring which was made easier by listening to a talk between Mike the entertainment manager and a lady ( sorry can’t remember her name) from the excursion team. This has been greatly improved by covering several ports at once, highlighting best places to go, currency, shuttle bus details and rough walking times for those wanting to do so. The entertainment was particularly spectacular with 8 shows from the Headliners theatre group. Brilliant dancing, singing and so many costume changes. Can’t praise them enough. Other groups such as The Flynights, who did Motown and Soul and also The RK’s were fantastic. We would definitely recommend this trip and this ship. We love P & O.
Just back from visiting the Norwegian Fjords on Iona. What an amazing trip. Absolutely stunning scenery. The ship was amazing, great entertainment - something for everyone and lots of activities to choose from. Highly recommend the 710 club with their very talented band! The food in the restaurants was top quality ,delicious and just the right portion sizes, never felt too full or hungry after. All the staff are attentive, friendly and professional. Everywhere is immaculately clean including the cabins. I would recommend paying the extra for a balcony as the views were stunning! Loved every second of the cruise. Parking was easy, even though there was quite a big queue on arrival. On departure though collecting car was efficient and easy.
Just got back from cruising the fjords of Norway. If you go on just one cruise, this is the one.
We have just come off Iona after a week in the Fjords. We loved everything about it. The ship was amazing, very clean and tidy, lots of facilities. The staff constantly went over and above. There were plenty of food choices and all the food was spot on. We couldnt fault anything. We already have another cruise booked but this time its on Azura, which i hope will be equally as fabulous!
Perfect, everything was perfect. Realistically, it's a perfect cruise line. You'll always find a moaning mini , somewhere. Take no notice, P&O for me.
We have just returned from our 1st ever cruise(26/7/2025). We were a little apprehensive as we like to do our own thing on holiday but we have loved it all! The Iona was great. Superb food, fantastic staff and the 710 club was a highlight. The Fjords are stunning. Now we would like to go back and explore for longer. We booked our own shore excursions with no problems. Some large queues at the Olden Sky lift did make us rush a little at the top, as we also had the glacier walk booked, but the views were worth it. Hazard of being on such a large cruise ship I guess. Stavanger, Olden and Hellesylt are beautiful, not so much Haugesund. We would have just liked a little longer in each port. We enjoyed taking a cruise anlong the Lysefjord and loved our trip on a rib along Geirangerfjord. It only took a day to adjust to the number of people and soon found the areas that suited us the most. Managed to find a few quiet spots to lounge and read. Having a balcony was a must, especially to enjoy the views. Watching the sunsets was magical. Our balcony room was spacious and exceptionally clean. Lots of hanging space, just needed more hangars. Once we got the hang of using the MyHoliday app (which you get when you first board) we found it easy to use but learnt that you have to be quick off the mark to secure slots in the restaurants and entertainment. Especially the 710 Club and Sindhu (which we missed out on). We will book again. Just not sure where or when.
What a fantastic holiday, our first ever cruise, we were made to feel special all week long, the excursion were amazing and the staff genuinely wanted to help and be there working.
My husband and I have just had a amazing holiday on AURORA it was amazing food was excellent and staff are so helpful Being a disability scooter user the only snag I have the threshold to get over to go on decks is to high many of times got stuck But pand o a brilliant time we had
Iona Fjord Cruise – Survey Feedback From start to finish, the experience was excellent. Boarding was smooth and well-organised, and the staff throughout the ship were friendly, professional, and always helpful. Our cabin was spotless, and it was cleaned daily to a high standard – we really appreciated the attention to detail. The food was outstanding – available around the clock with so much variety. Every meal was fresh, tasty, and well presented. Entertainment was a real highlight – great shows every evening, with something for everyone. There was always something going on, but plenty of space to relax if you wanted peace and quiet too. The fjord scenery was absolutely stunning and made the whole trip extra special. Overall, a brilliant cruise – we felt well looked after and thoroughly enjoyed every moment. Customer Service Feedback – Very Disappointed After booking our cruise, the customer service was extremely poor. It took several days to get any replies to emails, and trying to speak to someone on the phone was nearly impossible – we were on hold forever or just got cut off. The live chat didn’t work at all, which was incredibly frustrating when we needed urgent help. Honestly, it was the worst customer service experience we’ve ever had. It left us feeling ignored and stressed before the holiday even began. If this doesn’t improve, we’d seriously consider booking with another cruise line next time.
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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