The whole experience was amazing from…
The whole experience was amazing from start to finish. Thoroughly enjoy cruising.
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
The whole experience was amazing from start to finish. Thoroughly enjoy cruising.
The ship (Iona) is large but was truly excellent in quality throughout, great crew and buffet / restaurants. The entertainment and bands was too much for me personally as I would prefer less volume and more traditional music/ material but I had a good time anyway. Overall, I was very impressed and happy throughout the cruise and will definitely go with P&O and this ship again.
Just returned from my first cruise with my 13 year old son. This was aboard Iona to the Norwegian Fjords. We loved every second, from all of the activities, the glamour and the cleanliness of the ship and how friendly the staff were, not to mention delicious food and amazing locations around Norway. Will definitely cruise again
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
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Just returned from a 16-day cruise on the Aurora to the breathtaking Norwegian Fjords and the stunning Baltic Sea — and I can honestly say it was one of the best travel experiences I’ve ever had! From the moment we stepped aboard, the crew made us feel incredibly welcome. Every member of staff we encountered was friendly, professional, and went out of their way to make the journey special. The service was consistently top-notch throughout the entire trip. The Aurora herself is a beautiful ship — elegant, well-maintained, and just the right size to feel both spacious and intimate. The itinerary was perfectly planned, with plenty of time to explore the charming ports and take in the spectacular scenery (the fjords are truly something you have to see to believe). The onboard entertainment, dining options, and overall atmosphere made the sea days just as enjoyable as the days in port. Highly recommend P&O Cruises to anyone looking for a well-organized, relaxing, and truly memorable cruise experience. Already looking forward to the next one!
Really impressed with the on board services on our first P&O cruise. The food was very good and we found all the staff, from housekeeping to servers, were all very friendly and helpful. The cabin was large and comfortable with all the amenities that you would expect. Overall I would highly recommend the Iona cruise to the Norwegian Fjords.
We have arrived back from a sensational cruise in Norway on Iona for seven nights. As somone who regularly flies for work and personally the check-in and boarding experience was the first wow. So smooth, so well organised, and such wonderfully welcoming staff at the terminal. The ship is very large but never really felt toooo busy. The itinerary was perfect and the staff are amazing. I can't wait for payday to put down a deposit for our next adventure!
Just back from Iona Cruise of the Norwegian Fjords. An unbelievable experience. We were a little apprehensive as didn’t know how our teenage boys would find it. However they had a great time and met lots of friends via the Scene teenage club. Food was of a high quality and the drinks package was very generous (we never exceeded the daily allowance even when we tried on a few nights!) The entertainment was excellent and we especially enjoyed Chris Judge at the Limelight club. Highly recommended.
Between the booking time until start of holiday, I never felt SOOO STRESSED Awful customer service. Impossible to contact them as I call, then it say ring another time and cut the phone. Utter disrespect. Spend almost 3 hours in three different times on their website to be able to upload photo and print (Required of passenger to do so), yet I can not find where on their site to find the right button to start the process Shall NEVER again use PO cruises
I love the ship Azura. Getting a little tired in some areas but on the whole still a lovely ship. Staff are brilliant always. Very clean in All areas Would like to see more ladies toilets and new seats. Still a happy holiday
great hol form first time cruisers, superbly organised, staff cant be faulted. not worth buying the drinks package unless you are a raging alcoholic. internet package needed if you are in a group otherwise no way of keeping in touch on ship.
Our first cruise, definitely not our last. From beginning to end it went smoothly. It was a bit disorganised on our arrival but we were told there’d been a technical problem earlier but it didn’t take too long to get on board. After that everything ran smoothly. Our balcony cabin was lovely & the one thing that really surprised me in a good way was that considering there were near to 8,000 people on board the showers worked perfectly all the time. The restaurants were fab, lots of choice, great entertainment & beautiful places to explore. The ship was immaculate & was constantly being cleaned. The entertainment team worked so hard, as did all the staff to be fair. Nothing was too much trouble. We did a couple of specialty restaurants, The limelight club & Sindhu, both were awesome, my favourite was seeing Louise Dearman in the Limelight club. Exceptional. My hubby and I both thoroughly enjoyed our cruise & look forward to booking our next one.
I cannot recommend P&O highly enough having just finished our second cruise on Iona. Ship is immaculate, staff are polite and courteous at all times, food is great wherever you decide to eat and the evening entertainment covers as many bases as it possibly can. Cabin is cleaned in the morning if requested, cabins are well laid out and comfortable ( depending obviously on what you book )Whilst I cannot comment on other reviews about poor customer service lines etc, I can however completely disagree with any staff complaints. They work tirelessly, in fact it's the passengers that make you cringe, have some respect it's embarrassing. Very relaxing holiday on a great ship.
Horrendous time amending a cruise. Contacted P&O to add another child on, which at the time of booking we were told this wasn’t a problem as we were planning on having more children but just that the baby would need to be over 6 months. Added another child, got told it would be another £480 because the cabin we chose was only for 3 people due to health and safety. No other cabins available for our requirement so asked to change to a different cruise we’re going to carribean and wanted to change to the med. Got told we couldn’t do that it had to be a like for like cruise and of the same value. We were happy to upgrade to a suite around the Med but got told we had to do a carribean cruise. P&O do not have a clear policy, we’ve been told multiple different things, and basically they want us to spend more and more and get very little back! Needless to say the cruise is being cancelled, P&O have lost out on £5k (which won’t be much to them) but really dissappointed with their customer service! Hello Marella!!!
The middle sister of the three sisters annual holiday could not attend this year. Unfortunately her husband has just been given a terminal cancer diagnosis was less than 90 days before we sailed nothing could be done. ( Really)!! She could not be refunded on her holiday or Postpone the only option was for the youngest and eldest sister to go on the cruise and register as her as a No show this was duelly done. Obviously, the holiday wasn’t what it should’ve been, but we could console ourselves that at least our other sister would get the piece of paper required to claim off her own holiday insurance. What fools we were P&O have done nothing but cause misery and frustration for this lady who is probably going through the darkest time of her life. Although I understand that we are only needed up to the point that we hand our money over never did I think that a company such as P&O where so uncaring How much time & effort? Does it take to send one document P&O have treated my sister with no sympathy no understanding and no letter of no-show , shame on you and let this be a warning to others The letter of no-show was requested as we booked in again on board during the cruise and just before we disembarked. Emails and phone calls have been made and promise is broken for almost 2 months. Make sure to show this uncaring, unsympathetic side to the organisation in your next adverts and on board sales.
Bank card fraud. After signing up for their services, they offered us promotions and discounts. When we applied, and after a few days, they tried to charge our credit card. Up to three times. Until our bank blocked the card, leaving us in a precarious situation during our trip.
Just home from our second cruise on the Azura. Fantastic experience on board, excellent food, friendly crew always ready to help. New gym in situ this time- was excellent can’t wait to go again
Just spent a week aboard the Azura. Lovely ship, fantastic staff, great food. Would recommend to anyone. 😎
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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