Really attentive staff
Really attentive staff, great dining options and reasonable price if you choose a shore excursion.
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
Really attentive staff, great dining options and reasonable price if you choose a shore excursion.
Be warned . This will happen to you . Booked our first ever cruise through Tui using P&O. Been saving for years and was very happy with the thought of going in January 2026. Got all the paper work from Tui and P&O . So as you do, I came to Trust Pilot to check the ship and Aircraft reviews . At this point I would ask people to check out Norse Atlantic Airways reviews . Once you read them I think you will be as shocked as I was . Having booked through TUI you would expect a TUI AIRCRAFT but no . We have been lumped onto a carrier that has worse reviews than EASYJET. I have contacted TUI and explained my concerns about my 9 hour flight with Norse. They have made no attempt to help except to say if I don’t want to fly with this airline I would have to pay extra . I have Irish friends who book this holiday through TUI Derry . They are flying with Air Lingus from Derry even though Air Lingus also fly on the same day and time from Manchester Airport where I would fly from . It appears P&O have chosen this flight but I can’t be sure if TUI is responsible ?. Who ever it was doesn’t care about us once they have the deposit . They can put you on ANY carrier and you have NO REDRESS, if I cancel I lose my Deposit if I want to change Carrier I MUST pay extra which is basically a scam . So I have no choice to fly with this carrier which is making me feel anxious at the thought of flying with them. I feel sickened having trusted TUI and P&O to arrange this once in a life time holiday. I can’t say anymore as I am getting upset. Just be warned. Update . Just read another review about Norse where the passengers got to check in only to be told the holiday had been cancelled . Frightening stuff . This was 2 days ago.
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
An amazing Norwegian Fjords cruise with P&O on board Iona. The food was lovely with lots of places on board to eat. Great entertainment and places on board to chill and relax. We did the foodie tour in Stavanger which was very informative but all the dishes were fish so if you don't like fish donchoose this particular trip. We used the local hop on hop off buses which were great and I recommend. The formal night was lovely and it's great to get dresses up.
Booked a Cruise paid a deposit £770 you must have insurance to go on a Cruise, but because I could not get it because of a health question, I had to cancel, even though they still have plenty of time to sell it, it's July the trip starts in Feb 2026, they would not return the deposit, thanks P&O old age passenger 74 year Thank you P&O it's ok you need the Money
Azura from Malta for 1 week First day on ship 19th june Staff not helpful in giuding us to muster point ended up wandering around lost Tried to get a drink at the bar staff member barked at us no drinks at the bar you must order from waiter we never knew this made to feel silly Went for a lunch i was walking around with my plate and no where to sit staff just looking at me another geust told me i could go into other area where there is more seats Went back to my room at 3pm to get changed still no sign of our cases then told i can go and look for my case if i like and that i cant go to dinner in shorts but i dont have any clothes very unusual attitude Overal first few hours on the ship and not impressed felt already made a mistake Then we have our black tie event which i did not bother with but after dinner attempted to have a drink with my wife but was turned away from every bar we tried because i was not in a suit so we were made to feel akward and had to meet our friends whom we travelled with up at the pool bar as its the only place we could sit and have a drink I have been on a few cruises now and when attending a black tie dinner only at dinner were you required to dress appropriately but after could mingle with the other guests Again making people feel Awkward seems to be what you are good at No where in our booking information did it say you will be turned away from bars for not wearing suits lots of our fellow geust felt the same We were only on the ship for 7 nights and they had 2 black tie events in 1 week So if you are thinking of booking be aware For this reason we will not be using p&o for further cruises Overal found the the idea that if you can't find somewhere to sit you can't have a drink as they can't and won't serve you at any of the bars even though they have bar stools in front of the bars Quite bizarre
Cabin was clean and comfortable. Some of the crew were very abrupt and unhelpful while others were the opposite. Food in restaurants were delicious but buffet was not always up to the standard we are used to on P&O. Basics were free but everything else had to be paid for. not even fizzy drinks were available - just water. We are still waiting for the statement to be delivered at our door!! Was not able to check our account.
I went on the P&O Brittania with my mum and dad - the cruise itself was fine. The food was good, and although the boat needs a bit of paint, the experience was good all in all. My problem was when I left the boat and P&O no longer needed me to pay them money. I left my Samsung tablet on the boat. I logged this with their lost property department days after, telling them where it was left. Nearly one month later they cannot give me an answer whether they have my tablet or not. The reality, it would take them no more than a day to establish whether they have it. The customer service is poor and a slow and difficult process. It's because they no longer need my money.
From the Terminal staff to the waiters and cabin stewards all were friendly and helpful. Brilliant entertainment and wonderful food. Still kept getting lost until day 5 at least but we were so relaxed at the end of our cruise, it was great!
We returned from a 14 night Baltic cruise returning with P&O on the Britannia on the 23rd May. When we disembarked, we collected our luggage and was met with a very damaged suitcase. Because of this, we visited the baggage handling office in the terminus to register the damage. At the office the representative inspected the damage and completed a damaged luggage report. Photographs were also taken. She told us to ring a number identified on the report to formally log the event when we got home. After a two and a half hour wait on the phone, I was eventually able to speak with a representative who simply informed me that I had to claim from my own holiday insurance. This turned out to be incorrect as I had a follow up phone call from one of the P&O customer services team. The customer services representative again asked for photographic evidence which I provided. I was informed that the claim was valid and I should expect a cheque in the post 28 days from the conversation. Almost two and a half months later, and after several emails and broken promises, I have yet to be recompensed for the damage. Very poor customer service.
Just returned from Norwegian Fjords cruise on Iona and it was excellent. Having mainly spent most holidays in the Mediterranean was a little apprehensive but that soon disappeared when in port. Norway is a fantastic place to see and well worth the visit. Can’t fault P&O again for the great time on board ship as well. Excellent service, so much to see and do and crew always willing to help.
First time cruising with P&O on the Iona around the Norwegian Fjords and it was incredible. The ship is stunning, the food is out of this world, staff are excellent. So much to see and do on the boat…even after 7 days there were places we didn’t get round to trying! Entertainment is excellent! Locations we visited were amazing! Some of the most beautiful scenery I’ve ever seen! Would go back on the Iona in a heartbeat!!
Our first-ever cruise with P&O was an absolute delight, and I’m already excited to book another! The cabin with a balcony was spotlessly clean, surprisingly spacious, and had ample storage, making it a comfortable home away from home. The food selection was outstanding—every meal was delicious, with so many options to suit every taste. There was never a dull moment with the variety of activities on board, from entertainment to relaxation, all perfectly organised. The shore excursions far exceeded our expectations, offering incredible experiences that were well worth the cost. The staff were exceptionally polite and attentive, adding to the overall enjoyment. For the value, this cruise was unbeatable, and we are already looking forward to my next P&O adventure!
We travelled on Iona earlier this year on a 5 week journey from Southampton to the Caribbean and back. The trip was faultless. The staff were amazing and extremely helpful. The dining was great in the main dining rooms plus we particularly enjoyed the Olive Grove, Mediterranean food cooked to perfection. Lunchtime we always ate in the buffet area where the choice was plentiful with an abundance of fresh meat, fish and salads to choose from along with hot dinner options. Entertainment was varied throughout the 5 weeks which was great, as new acts arrived we saw a range of great singers, magicians and comedians. We put ourselves to the test by choosing an inside cabin for 5 wks. It was perfect for us, we don’t spend a lot of time in the cabin, we choose to use the decks for sunbathing etc, never once felt claustrophobic. We enjoyed the trip so much that we’ve booked again for the same trip this coming Jan. Well done P&O and thank you for a perfect trip. People shouldn’t always read the bad reviews and choose not to travel, read the good reviews. Happy sailing 🛳️ 🥂 xxx
From making the booking to questions about my up coming cruise. I have found my personal cruise advsior, Maddy excellent! My parents went on a cruise and had some issues on board, with the restaurants. I emailed Maddy and she helped straight away. Made the last few days of the cruise fantastic. Excellent customer service. Massive thank you to Maddy for all her help with my questions/queries! She is a credit to P&O Cruises!
Had amazing time on our med cruise made lots of memories great company and so pleased we got to stop at all ports especially Cádiz , Everything was exceptional on board can’t wait for the next one .
Excellent!
Really enjoy P&O Cruises. The staff are brilliant and will bend over backwards to help you. We do however find the Excursions really expensive as you can do the same ones half the price they charge with companies they sometimes use. The shops onboard are expensive for normal folks who save to go on holiday. Also people book all the restaurants on day one and then don't turn up which stops you booking. They should use a 3 strike system to ban them.
Enjoyed a fabulous 16 nights on Aurora revisiting Norway and Denmark and discovering Poland. What a lovely, friendly cruise. Staff were fabulous, entertainment was top notch. The ship is adult only and small enough for me to not get lost. Loved it and will no doubt return.
P&O Iona cruise to Norway Fjords was an amazing expetience. The crew members were so welcoming, clealiness, variety and quanity of food, onboard live shows, live theatre, alswiming pool, variety restaurent, bar and the fjords view were haven on earth. Trully felt lucky to be onboard
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
This profile hasn't been claimed by the business owner.