P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
We have just come from a 3 night cruise on the Aurora. Really enjoyed it, nice ship, very friendly crew, food good and the Headliners entertainment were perhaps the best I have seen on a cruise they were really very, very good! Had a great time!
Just finished a Mediterranean cruise with P&O and it was good value for money. The entertainment was good and varied. Not enough shaded areas to relax in.
1st cruise with aurora wanted to try a slightly smaller ship than some of the bigger ones aurora was lovely cabin was standard balcony plenty of room clea and comfy you can do as little as you want or pack your day with entertainment buffet restaurant was amazing so much choice for everyone pools fab staff and crew were all friendly and polite can't complain about anything
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
An excellent cruise on Aurora, such a beautiful ship, we will definitely return one day! Headliners shows were amazing, crew were fabulous and the ship itself is beautiful after the refit. Thank you ☺️
Our first time on a cruise ship and we were slightly unsure of what it would be like. The embankment was so quick, taking away all the stress of the airport and within 30 minutes our bags were checked and we were sat with a drink. The ship was great, even if it took us a while to navigate ourselves around and very clean. The staff were all fantastic and the entertainment was good- The headliners was one of the best shows we have seen on holiday. We had to change itinerary due to the weather forecast but this was communicated very early and was the right decision we had an amazing day at sea in the sun and an easy tender on to Guernsey. We will be booking again!
We had great weather during the Norwegian fjords cruise, which helped. The stops were all quite varied which kept things interesting and most of the staff went above and beyond to help us and make our 1st cruise very relaxing. Unsure when we will be able to get another sailing, but would definitely recommend and hope to try again. A few special highlights: - the Glass House restaurant on Britannia - Brian Boru Irish pub in Stavanger (they should do an excursion!) - Olden as a place to visit is just spectacular.
We went on Iona to Norway for a week. From embarkation to dismbarkation the cruise was great. The ship is in excellent condition. The staff are friendly and all work hard. Inside cabin this time instead of usual balcony, but it was fine, a good price but would pick on away from the front of the ship as there was some noise disturbance from the deck below, cabin was on deck 8. I took ear plugs so that helped. Cabin steward Vitresh looked after every little thing and the cabin was spotless. Food amazing, excellent choice and good quality especially in the Keel and Cow, which you pay a little extra for, but well worth it. You could do as much or as little as you wanted to do. Went to various venues on the ship which were all great. The entertainment was mixed so you could choose what to see and do. I personally loved the 710 club for the live band experience in a small venue which made for a special atmosphere and felt like you were special when you were in there. Thanks to Jacob and the rest of the band and the amazing bar staff, fabulous experience. Norway is a fabulous experience, I love it, unfortunately due to bad weather had to miss Olden, it happens, you just can't predict the weather. The ship is amazing and is great for young families as well. I wouldn't hesitate in recommending it to anyone.
We have just returned from a mini cruise on Aurora and thoroughly enjoyed every minute of it! We took my sister and husband who have never cruised and they absolutely loved it! Good food, staff were awesome, entertainment brilliant. Can't fault it at all. Its a 3rd P&O and think that Aurora is the best, small and personal.
Just returned from a wonderful one week trip on Iona to the Norwegian fjords. It was our first cruise and we weren’t sure about cruising, especially on such a big ship. We loved it! We travelled by coach from Glasgow to Southampton, no mean feat. We’d do it again in a heartbeat. On go the cases and you don’t see them again until you reach your cabin. Off the coach, no waiting, straight through security and on board in a flash. Lovely balcony cabin. So much variety of food, entertainment etc on Iona. More than 5000 passengers and the ship never felt crowded as there was always a quiet corner to be had. Looking forward to deciding on our next cruise experience. Even a missed port couldn’t dampen our enthusiasm.
This was our first cruise. The whole experience was extremely satisfactory, the stff in all areas of cruise ship were helpful and went out of their way to make our cruise experience relaxed, enjoyable and satisfactory in all our aspects of our cruise. We definitely will take another cruise in near future
Our holiday was on Arvia, and at first we were apprehensive about the size and some of the negative reviews that we read, however we had a brilliant time. The choice of restaurants is extensive and the speciality restaurants are reasonably priced. The service was excellent, the waiters are always so busy, but we never waited more than 5 miniutes, and there was someone to take our drinks or food order. We saw some brilliant acts in the theatre, and although we had to book, or go into a virtual queue it worked seamlessly. Our only criticism was people booking sun beds, for which we thought there should have been more control, but it happens wherever you go, and we did not let it spoil our holiday. The whirlpools were great, and there were plenty of them dotted round the ship, which was a lovely alternative to the swimming pools. All in all we had a great experience.
Just returned from 12 days Norwegian cruise on the Aurora. Excellent embarcation arrangements, cases arrived at the cabin only just after us ! Weather (gales) caused loss of three official ports (unable to tender) but the arrangements for alternative stops was excellent. Food superb, and even better (!) in Sindhu and Glass House....with a large range of gluten free offers available. Disembarcation was also simple. Excellent cruise.....more to come !
We have booked a cruise later this year, I’m sure it will be fine. However, P&O Customer Services are absolutely appalling. We had a query on an excursion, they took money and then said excursion was full. We are still waiting for a refund. We tried contacting Customer Services, waited over an hour for live chat, and over two hours for the phone to be picked up. On both occasions we were cut off. We then left a message on their X corporate page asking for help. We were then contacted by scammers pretending to be P&O. P&O’s X pages are being targeted by scammers yet we can’t inform them of this as it takes so long to get through to them. Surely they should be aware of these scammers and monitor their own corporate X page. If somebody responds to a customers request and it has not come from P&O then surely they should be warning the customer not to respond to that person. It does not fill you with any confidence that PNO will provide us with a good cruise when their Customer Service is so poor and they are irresponsible when it comes to protecting their own customers on their own X pages, which they encourage customers to use as a contact method. I have sent them a complaint form, I will update this message if I receive any response.
1st cruise to Norwegian Fjords was an amazing experience from the moment we set foot in the terminal at Southampton until we arrived back. The staff were very efficient and friendly - we were directed to our cabin in no time to find our luggage already outside our door. The food in all restaurants and buffet was very good quality with lots of choice. All the areas of the ship were always clean and tidy. Huge choice of activities each day and great range of entertainment each night.
Just come back from 2weeks in the Mediterranean on the Arvia, our first Cruise and we were both blown away by the whole experience, staff worked tirelessly and always a smile on their face, nothing was too much trouble. Lots of choices with food and thought standards were good. Entertainment was ok but we were quite happy to chill most evenings with a drink or just explore the ship. Think we will be hooked on Cruising now 😊 10/10
Not sure if it is P & O generally or just the cruise on the Ventura to Spain and Portugal. Seemed very over crowded, on sea days no sunbeds, too many people putting towels on them. Hard to find somewhere to sit inside as well. Also the staff seem very dissatisfied generally. Reception staff were particularly bad, especially "Clint". Total misinformation,dismissive and rude. Don't think I'll be booking with P & O again in the near future.
Absolute Fabulous Cruise on Britannia to Norway through the fjords. The staff were so friendly and always hospitable. Thank you to all the Crew in The Glasshouse, Crow Nest, and Sindhu. Can't wait to get back on board. See you all soon.
Just back from 12 nights on queen of the fleet Aurora, visiting Norway. We ran into some weather and were unable to make the first three ports but instead stopped in Stavanger and Narvik, so only one port less. Trondheim, Romsdalen and Haugesund were visited as expected. The ship looked good after her refurb programme and the staff were friendly, helpful and efficient. Great food options and a fantastic Headliners company to entertain us.
We embarked in Southampton for a cruise to the Norwegian Ffords, on the Britannia and from the moment we got there the service and the staff were fabulous!! We had been upgraded which was amazing and had a beautiful room which was immaculate. The food was brilliant and all the staff were attentive polite and eager to help. I would definitely recommend P&O and Britannia to everyone. Thank you P&O and all the staff on Britannia for the most amazing holiday experience, I loved it
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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