Recommended holiday experience
Well managed holiday from the beginning, kept informed, lovely ship, welcoming staff, excellent facilities, delicious food
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
Well managed holiday from the beginning, kept informed, lovely ship, welcoming staff, excellent facilities, delicious food
Just returned from our first ever cruise. Beautiful ship and cabin, fantastic food, great entertainment and lots to do. My only criticism is that people were out early every morning reserving sunbeds even though there are signs everywhere saying this is not allowed. These beds would then be empty for hours and so we ended up walking around for hours all over the whole ship looking for somewhere to sit in the sun. Very frustrating. Either remove the rule or monitor it!
This was my first time on a P&O ship and I really hope it won’t be my last! We had a brilliant 7 night cruise to the Norwegian Fjords. Unfortunately the weather stopped us getting to Olden, which I was really disappointed by (but obviously can’t be helped). But the captain managed to adjust timings so we could sail in early to Flam, meaning we still had a great experience of sailing through some beautiful Fjords. Iona is a beautiful ship - clean, classy and really accessible in my wheelchair. Staff were professional and accommodating, always offering help, especially in places like the buffet. Not having to stress about accessibility meant I could truly relax and enjoy my holiday. I’d love to have known how to get a hoist to use the pools on board, as this wasn’t made clear and I wasn’t sure who to ask. But apart from that I was well looked after. I hope I’ll be able to sail on other P&O ships and on different itineraries in the near future!
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
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Great value holidays, staff on board were fantastic and there are plenty of options to fill your time on board. Good choice of food, restaurants and bars.
1st time on a P & O cruise. Very well organised. The ship Azure was in my words 'Hugh', but well maintained and clean. Very conscious of health problems (ie washing of hands etc). Staff very pleasant and happy to help. Lots to do on board. The ship is slightly confusing to navigate, but that becomes part of the holiday vibe, as long as you know where your cabin is. We were sorry to come home
Just got back from a short cruise on Aurora and had the most amazing time, special thanks to Troy in Sindu who was the most friendly attentive waiter ever, and our butler Raj who went the extra 200 miles at every opportunity. Thanks to all staff on a wonderful ship who made a short break so amazingly special.
We have just returned from a mini cruise to Guernsey on Aurora,it is our favourite ship to cruise on, the entertainment was excellent especially the Headliners one of the best shows we have seen on a cruise. Good food options, staff friendly and very helpful. P&O are the cruise company that we would always choose cruise with.
Just back from 7 nights to the Greek Isles from Malta onboard Azura. Lovely cruise and stops in very hot weather. Restaurant food was generally good, but could do with a couple more vegetarian options to be on offer. Cabin was clean and had enough room. Balcony was probably the biggest ever experienced (aft facing), despite being partly obstructed by a steel column. Ship was a little noisy and a lot of vibration when docking using side thrusters, but that might have been due to being in aft facing cabin. Headliners Theatre Company was very good. Some of the other entertainment was good, just not my style. P&O do need to improve their communications from their help centre. I submitted a query 3 or 4 weeks prior to departure about times in port. Still not had an answer - not good enough. Also not good enough that they don't publish port arrival and departure times, unlike other cruise lines. Embarkation and disembarkation process very well organised. Staff onboard the ship and during embarkation & disembarkation very pleasant, helpful and always smiling. Overall, 4 out of 5 for me.
Cruised on the Arvia 22nd June to 6th July 2025. What an amazing ship, could not fault anything with it. From boarding at our allocated time to getting to our room was quick and easy. Beautiful clean cabin and our cabin steward was a lovely person and kept our room spotless, the tea tray stocked up and supplied the biscuits every day along with some towel sculptures. Staff throughout the ship were professional and friendly even though they worked long hours and miss their families back home. Food was plentiful and a good selection of choices wherever you go and in the Horizon the food was always hot. The Olive Grove was lovely. The food in the snack bar by the pool was delicious with a great choice. Entertainment was good and only a couple of times did we have to book, other times we went straight in. I would advice booking the 10/7 club as soon as you can if you want an earlier show. Rylan and his band are absolutely amazing and not to be missed. The entertainment team were brilliant with their quizzes and the Battle of Brodies was good fun. The gym is massive and has every bit of equipment you could think of. Weather was perfect and although there are plenty of sun beds around I must say that some people have no consideration for others and P&O need to enforce the rules a bit more. I don’t like to sunbathe and could always find a nice chair or lounger in the shade. Although there were quite a few children on board, they all seemed to be quite well behaved and were having a good time. All in all we had a fabulous time, met some lovely people and will be doing it all again In the near future. Well done P&O Arvia and all your lovely and conscientious staff.
Had an awesome experience on board the Norwegian Fiords cruise. The ship was always very clean (which must be quite a challenge) given how huge it is. The choices in terms of food, activities and entertainment were great. Staff super friendly and helpful. Really nothing to complain about, except their website which says the ship has sailed on the day of the sailing before the embarkation time. That gave us quite the fright! So get everything downloaded beforehand because you CANNOT access your account on the day of sailing (which is super weird).
I've been trying to change my drinks package for my cruise which is later this year. I have emailed (no response), phoned numerous times (no response and they just disconnect you) and spoke to them via their social media (which they've said I have to phone them). The live chat on the website doesn't work either. Really poor customer services.
Excellent Mediterranean cruise on Ariva. Although a large ship it didn’t seem at times to be vastly busy. Beautiful ship, plenty to do, excellent restaurants, food was excellent plenty of choice of restaurants. Our personal favourite was Sindhu the food and service was amazing. We mainly used the freedom dining restaurants, went to the Horizon (buffet) a couple of times but just too busy. Bars, entertainment were good, 710 club was our favourite excellent band. Room was comfy, clean, cabin Stewart was lovely. We truly had a lovely time on P&O Arvia , thank you to all for making it a special holiday.
Excellent cruise as usual. Had a fantastic time with great food, entertainment and ports
Just returned from a cruise on the Iona booked by Helen Nemeth from Hays in Rayleigh. A very pleasurable experience all round, I would highly recommend.
As first time cruisers we weren't too sure what to expect but from the moment we entered the cruise terminal it was such an easy and pleasant process ( why can't airport staff be this friendly and smiley?). We were on the ship in no time and the first impression of the atrium takes your breath away. It's beautiful. The muster process was easy and we were very impressed with our cabin. It was clean and comfortable. On the whole the staff were very welcoming. I liked the fact that there were still places to go on celebration night where you didn't have to get dressed up. We didn't eat in the main dinner room as my husband is really fussy about food but the buffet was more than adequate. It's been a lovely holiday and I would do it again. I only wish they sailed from regional ports as well as Southampton.
We undertook a 12-day Norway cruise on Aurora and, despite 3 of the planned ports being cancelled due to poor weather, we had a thoroughly enjoyable time. Our waiters Rodney and Anna were superb and our cabin steward Jerry was highly efficient. This was our first experience of Aurora and it ticked all the boxes. Our last cruise was on Arvia , which we found to be too large and impersonal. We tend to ask for a table for 2 but we were allocated a table for 8; we were fortunate to dine with a friendly bunch and we all got on very well with each other. The entertainment, particularly the Headliners, was very good and the guest speakers were knowledgeable and worth listening to. We enjoyed our excursion in Andalsnes, which wasn't quite what we expected. We assumed the excursion would be by rail only but it turned out to be by coach outbound with the return leg by rail. The train wasn't the expected 'Golden Train', it was a 2 carriage local train but the scenery was still stunning and the trip enjoyable. 2 other planned excursions were linked to the port cancellations and P&O made prompt refunds. The substitute ports, Stavanger and Narvik, were worth visiting, we elected to explore on our own rather than book replacement excursions. We can recommend Post Office Travel insurance, we made a claim for missed ports on our return and we were paid on the same day, great service!
Partner and I have cruised with p and o for 30yrs but recently heard bad reports about poor service and food.so before booking a long cruise we took this 3day cruise on Aurora.The ship was as immaculate as my first time in2001.The quality and choice of food was excellent,all staff were lovely and the headliners shows fantastic to West end standard .Delighted as Aurora now our very favourite ship !!
Just completed our first cruise to the Norwegian fjords on Iona. In spite of missing a port due to bad weather we had a fantastic experience and would definitely recommend. Crew, dining, bars and accommodation were all excellent! Never felt like there were 5000 passengers aboard and plenty of places to relax or not depending on how we felt.
Beautiful ship, amazing attentive staff. Loved the activities, food, excursions. Definitely up for another
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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