Ventura ship
Just got back from 10 days on ventura, food was great plenty of choice. Staff very friendly. Met some lovely people. Couldn't have asked for more. Thank you to all the lovely staff that we spoke to.
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
Just got back from 10 days on ventura, food was great plenty of choice. Staff very friendly. Met some lovely people. Couldn't have asked for more. Thank you to all the lovely staff that we spoke to.
This was our first time on a P&O ship and it did not disappoint the ship was beautiful the food aimed at the British market and Norway was stunning and warm 🌞 I would definitely recommend a Norwegian cruise if you haven't been before
Every aspect of the customer engagement system from website to call centre is terrible. The website is arduous and when I eventually booked the pricing was wrong so I had to engage with the call centre to get it corrected. Email communications were often factually incorrect on important areas relating to regulation for entering and leaving the EU and email links don't work. This is known to the call centre staff and the situation was the same last year. Communications on the website and email is confused, with vital and relevant information hidden amongst a sea of general and often irrelevant information. Getting to Rotterdam there was an inexplicable 90 minute delay leaving the port and when we returned we received an text message on the 1st of July 2025 telling us they looked forward to welcoming us aboard that evening when we weren't due to sail until the following day. We had to call them to clear up this potentially dangerous confusion, I suspect others may have raced to the port. I speak as a specialist who has worked on numerous billing, web and customer service systems for global players and P&O really do need to streamline their systems and eliminate errors.
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
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On the lona at the moment , fourth cruise we’ve been on, 2nd with p and o, never experienced staff attitude like it! Totally disengaged and borderline rude, and it’s generally across the board, previously nothing has been to much to ask of staff at bars or coffee shops or just in general. This cruise has been awful. Ordering food or drinks whilst the staff don’t even look at you or respond and chat to the staff members when you’re giving them your order. Not sure what’s going on but won’t be back with p and o after this experience .
This cruise was my first experience as a single traveller, which was perfect in every way, except the extra cost! There were many travellers in my situation ( not by choice, but bereavement!) and I think that the single supplement is very high. Please give thought to people who want to carry on cruising but are now travelling alone.
Another excellent cruise high food quality great service and the speciality dining in the Epicurean was on another level. The staff on Azura were all excellent and we still love that the traditional formal nights are in place and the majority of guests are fully involved.
Just had a fantastic week on P&O Azura. We visited Rome, Florence/Pisa, Monaco and Corsica. Seen so much. Azura was immaculate, food really good. Staff super friendly. Can't wait to return in January
Lovely week on Azura, great food, friendly helpful crew. Already booked another for next year.
This was our first cruise and We had an amazing time on the Iona, amazing ship with so much to do on board. Norway was absolutely stunning. Can’t wait to board the next ship. Would highly recommend
This was our first cruise - we were slightly apprehensive about whether we would enjoy it but it was excellent and definitely something we will do again. Britannia was fantastic. So friendly and welcoming. It was both spectacular but comfortable and familiar at the same time. The entertainment was brilliant. The Headliners Theatre company were excellent, as were Pulse and The Voxens. The food was delicious. The celebration nights were special and enjoyable. The best thing, though, was the crew. Every single one provided wonderful service and the warmest welcome. I can't praise them enough - they made our holiday.
We really enjoyed the refurbishment of Azura. The food in the main restaurant was a very good standard as was the buffet. We enjoyed the entertainment, the many lounging areas, although, sunshades would have been welcomed in some places. The staff were friendly and helpful. All in all a great holiday and booked again while on board!
Had a wonderful time on azura last week. Lots to do and lots to see. Was my first cruise and lived up the the expectations. Don’t be fooled there are no layins of your on excursions but they are well worth getting up for. Spa was incredible and enjoyed a hot stone massage. Would travel again with p&o.
This was our first cruise and we loved it .However we weren’t happy that our credit card had been charged £10 a day pre authorisation charges to the total £120 , and we are unsure if this will be taken off of our total bill until it comes in or if we will have to contact P&O .
Beautiful ship, excellent staff and great ports of call.
Just back from Spain/Portugal on Ventura. We really enjoyed it! Good food, good service and enjoyed our trips. Loved Captain Neil's announcements each morning and evening 🤣.
Trying to change a date for my holiday and I can’t even get through to speak to someone what an absolute shambles your company is. I want a full refund including the deposit. I will book elsewhere . Please sort this or I will email the ceo and bbc watchdog. Please if you book with P&o. Take care as they do not like to help via customer services.
Just got back from med on Azura, food was good , lovely crew, lovely ship, places I wanted to visit , certainly go on Azura again
Had a lovely time on the cruise, although p&o have decided to charge my account twice for the onboard spending. Tried phoning them only to be told by an automated response that they are too busy to take calls and to phone back another time. Email form on their website also doesn't give you confirmation that my email has been received. For such a large company it is unacceptable to have issues like this which, defiantly will think twice about booking with them again.
Just returned from our first cruise. We were a group of 7, 4 adults (2 of which were in their 70s) and 3 children, aged 16,10 and 6 (16 year old is autistic) So.....what can I say?! IT WAS AMAZING!!! The ship was magnificent, elegant, stylish, EXTREMELY CLEAN and generally just a happy place. The bars were fantastic, the entertainment was brilliant, the staff were so kind, the food was fantastic, the kids clubs were outstanding! I could go on and on honestly. The best holiday we've had. Absolutely fantastic! Booked again for next year :)
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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