P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
Just back off the Ventura, and it was fantastic! Travelled as a family of 6, of all ages. Used the kids clubs and the speciality dining, it was all fantastic. The ship is older, but she is clean, well looked after and definitely a brilliant family all rounder.
Just back from 2 weeks around the Med on Arvia. Beautiful ship! Wonderful crew, so friendly and helpful. So much is said about the food and so little about the entertainment of which there is so much and so much variety We loved the live music, particularly the boys in the 710 Club, Max the busker, and the Limelight Club. 14 nights out with live entertainment to both precede and follow your beautifully served meal in any of the restaurants! Lovely comfortable clean cabins. What's not to like!
We were in a Norwegian fjords cruise for 12 nights. It was a great cruise with every aspect thoroughly enjoyable. The food was delicious both in Medina, and Horizon buffet. It was hot and tasty with good choices of meat, vegetables and salads. Desserts were lovely. Unfortunately, due to bad weather we were unable to visit a couple of fjords and the Lofoten Islands. This was completely unavoidable and the weather sometimes can be unpredictable so we understood completely. It was better to be safe. It was very sad that some passengers could not understand this and voiced their opinions throughout the cruise looking to blame those who made the decision, instead of excepting it in an adult fashion. They were more happy putting their feelings on Facebook than enjoying what they did have, which was a lovely cruise, through beautiful scenery and being looked after by excellent staff. We loved this cruise and loved Aurora.
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This company is great value for money and all staff can’t help you enough fantastic ship never a dull moment
Excellent service, clean, food mostly excellent.
Sailed on the P.O.Britannia from 27 June 2025 to 04 July 2025 sailing to Norwegian Fjords.My wife and I had a fabulous one week cruise on board the ship P.O. Britannia visited four ports of call with two full days at sea.
Great experience
Arvia We have just had 2 weeks on Arvia our first time on this ship and we have had a wonderful holiday the ship is amazing and the food was brilliant so much choice couldn’t fault it, Maureen
Just returned from a 2 week Mediterranean cruise. Staff were extremely professional. Ship was beautiful and despite the number of passengers, there was always somewhere to sit and relax. We ate mainly in the Meridian restaurant and found the food and waiter service to be first class. Altogether a wonderful holiday,
I have mobility issues and right from the very start of my holiday arriving at port there were people ready to help. Although the weather was a bit rough at times it never spoilt my holiday because there was always something to do. The restaurant staff were helpful especially as I cannot eat tomatoes, they always had something else to offer and I was able to book my meals in advance I was on Aurora lovely ship for 12 nights until 6th July.
Just returned from the Norweigen fjords on board AURORA. The food was very good and the entertainment was first rate. The quality of the spa treatments were also excellent. My first ever cruise didn't disappoint.
Iam just back from my 3rd cruise on P and O Arvia. Would throughly recommend. All areas fulfilled expectations. Food was of excellent quality and variety. Entertainment was very varied and of a very high standards Cleanliness throughout the ship and in our cabin was great.Great value for money.
JUST BACK FROM 2 WEEKS ON ARVIA FANTASTIC 2 WEEKS EVERYTHING WAS FANTASTIC FOOD ENTERTAINMENT AND ALL THE CREW WE HAD SUCH A LOVELY TIME WISH WE WERE BACK ON SHIP A BIG THANK YOU TO P&O FOR A FANTASTIC TIME ON ARVIA
Smooth boarding at Southampton for Arvia, Great staff, lovely food, only two mains and one starter not up to par, which would have been replaced without question had we chosen to do so, as noted by other guests, people still reserving Sunbeds. Entertainment is mostly good, The only complaint is the collection of duty-free drinks; some people queued for 45 minutes to collect them. The cabin was clean, as was the ship in general. Boarding and disembarkation were very good and moved thousands of people quickly. Arvia 22nd June to 6th July 2025 Overall, I would rate 9 out of 10. And would cruise again with P & O from Southampton.
Absolutely fantastic week on board Iona to Norway for our family of 4. All members of staff were helpful and kind. The entertainment team providing shows were fantastic & we would happily see the same shows again. Food outstanding. Facilities on the ship were great and our children loved the Youth Club. We are already looking forward to our next cruise with P&O
Just back from our fifth P&O cruise, third on Arvia. Only finances could stop us booking again. It's not the value for money that is an issue. Apart from rising prices, HMG, HMRC and the cost of travel insurance conspire to make things difficult for us in our mid-seventies. If it is possible to make sacrifices in other areas we will book again in a flash. Superb food, great service and the space/options on Arvia are remarkable. Do as much or as little as you desire. Indulge in speciality dining and fine wines or use the included eateries and free entertainment; do it YOUR way. P&O + Arvia have exceeded our expectations again. For what it is worth, our true advice would be to try a P&O cruise, ours was the same price as a fortnight's B&B at our favoured hotel in the West Country!
Disembarking from Britannia at Kiel was a total disaster. We both had to stand in the heat for one hour with huge crowds before we could board our transit coach. We were told that all 19 couches were stuck in traffic?????????? If traffics bad here why weren't they dispatched earlier?
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
This profile hasn't been claimed by the business owner.
